In this episode, SatisFacts' Director of Client Performance, Carla Alicea, and well respected, long-time sales leader and current VP of Sales, Mark Lacey, discuss the Power of Gratitude. The episode provided wisdom from years of experience on how to incorporate gratitude and kindness into your daily personal life as well as in the workplace. The session includes the PAUSE method, 12 tips for creating a harmonious resident experience, 12 tips for creating a hormonious employee experience, and other free resources for promoting gratitude and kindness to improve relationships with employees and customers.

5. How important do you believe expressing gratitude and
appreciation to residents is for overall resident satisfaction and
retention rates?
ⓘ Start presenting to display the poll results on this slide.

6. Do you feel your community/company has a culture of expressing
their gratitude and appreciation to its residents?
ⓘ Start presenting to display the poll results on this slide.

7. How important is it to you that your company or manager
expresses gratitude and appreciation for your contributions?
ⓘ Start presenting to display the poll results on this slide.

8. Do you feel that your work environment has a culture of
gratitude and appreciation for the contributions of its team
members?
ⓘ Start presenting to display the poll results on this slide.

16. Orlando Airport representatives organized a drive to aid unpaid
federal workers during the last government shutdown,
supporting TSA, Customs, and the Federal Aviation
Administration workers.
ⓘ Start presenting to display the poll results on this slide.

17. A Yonkers police officer, split a lottery ticket with a waitress.
When the ticket won $6 million, the officer kept his word and
split the money with waitress, inspiring a motion pictures film.
ⓘ Start presenting to display the poll results on this slide.

18. There exists a website named 'RandomActsOfKindness.org' that
provides free resources to promote kindness, helping you to
make kindness the norm in schools, homes, and workplaces.
ⓘ Start presenting to display the poll results on this slide.