Analysis of the Value of New Generation of eGovernment Services and How Can the Public Sector Become an Agent of Innovation Through ICT Brussels 31 May 2016

1. Analysis of the Value of New Generation of
eGovernment Services and How Can the Public
Sector Become an Agent of Innovation Through
ICT
Brussels
31 May 2016

2. Case Study 1:
ioPartecipo+
Participatory policymaking platform in the
region of Emilia Romagna, Italy
Sabrina Franceschini,
Project Coordinator
Sfranceschini@regione.emilia-romagna.it

3. 31° May 2016
Analysis of the value of new generation of eGovernment services
ioPartecipo+
partecipazione.regione.emilia-romagna.it/iopartecipo
 ioPartecipo+ is an online platform that aims at connecting citizens and regional Public
Administrations. It allows citizens, local governments, companies and NGOs to actively
contribute to regional policy-making processes; it has been implemented in 2012 with the
ultimate goal of stimulating communication between public institutions and citizens.
 Participatory activities are uploaded to the platform and allocated into virtual squares.
Squares are virtual public spaces where projects are presented to stakeholders and where
the participatory process takes place.
Defined by the transparent policy-
making process enabled by the
service; furthermore, data are
uploaded and available to
everyone for downloading, sharing
and comment though related
public forums.
Defined by the online
platform, resulting from the
re-use of existing SW
components and accessible
simply connecting to the
web.
Collaboration
dimension
Openness
dimension
ICT-enabled
Innovation
The collaboration aspect is the main
feature of the service, which aims at
involving citizens in participatory
policymaking activities. The
collaboration dimension has also
been defined by co-design activities
during the projecting phase of the
platform

4. 31° May 2016
Analysis of the value of new generation of eGovernment services
ioPartecipo+: Description of the case
► Start-up costs
► Operational
costs
► No end-user
payment
► Build a digital-by-default,
shared, web space to
promote the participation of
Emilia Romagna’s citizens
► Better communicate the
regional policies
 Local and Regional
policy maker
 Citizens and
associations
 Emilia-Romagna Region
internal employees
► eParticipation platform
► 22 processes hosting about
15 different regional
policies
► 1500 registered users (abt)
► 27,000 page views (abt)
► 7000 unique visitors (abt)
► Co-design from January to
March 2013
► Design, prototype and
development from March
to June 2013
► On-line July 2013
Cost structure
Needs adressed
and objectives
Main stakeholders
involved
Outputs and outcomesTiming and planning

5. 31° May 2016
Analysis of the value of new generation of eGovernment services
ioPartecipo+: Methodology of the CBA and Costs & Benefits
► Co-design
► Offline activities
► Online activities
The ‘seinonda’ squareActivities People involved
► Online surveys
and forum
► Workshops
► Citizens
► Private sector
► Public
authorities
CostsEconomic Benefits
1. Savings from online participation:
€162.800
1. Costs for running the system: € 35,700
2. Offline activities and dissemination
costs: € 75,985

6. 31° May 2016
Analysis of the value of new generation of eGovernment services
Category Non-economic value of the service Examples
Democracy
Enhance transparency and accountability of
decision-making.
Involving citizens in public activities offers the
opportunity for the citizens to become more aware of the
goals and constraints of the administration. This makes
the public administration more open from a citizen
perspective, increasing legitimacy of the local government
Enhancement in civic participation to policy
making.
Information, consultation and active participation
increase the transparency of the administration and give
more responsibility to the administration to act in a way
that represents the citizens. In this context, strengthening
the relation between citizen and public administration
fosters the active citizenship and favours its integration in
society. Similarly, it increases the commitment of citizens
on the public activities, promoting their participation in
political debates or in voting.
Efficiency Getting to a better quality in public policies:
Improving the connection between citizen and public
administration increases the interest of the citizens in
public issues. Information, consultation and active
participation give the public administration a better basis
to draft public policies and allow a more effective decision
implementation, since citizens are already aware of
policies, as they actively contributed to them.
ioPartecipo+: non monetized aspect of the service

7. 31° May 2016
Analysis of the value of new generation of eGovernment services
ioPartecipo+: future of the service and conclusions
► Currently ioPartecipo+ considers citizens and stakeholders involved in the
participation processes as if they had the same background knowledge on the
policy topics, the same cultural level, the same capability influence . In general
participants have very different profiles and a very different attitude towards
leaving strong or mild opinions and have a different influence in terms of opinion
leadership. One possible expansion will be providing a personalized
access to data and services based on a “user profile” that will take into account
users’ previous knowledge, interests, level of participation in past initiatives and
psychometric indicators.
► develop a mobile version of the eparticipation service allowing a better and
easier access for users and enabling also the possibility to deliver location
based services i.e. participation initiatives launched by local administration can
became available depending on the position of the user as well as personalized
services based on the position of the user in the territory.
► Integration with opendata services
► Find the way for stimulate the debate in the online discussions ( challenge)
and make very effective the processes (challenge within a challenge )

8. Thank you!
Brussels
31 May 2016