What is emotional intelligence? How to improve your emotional intelligence? Emotional intelligence is a person's ability to manage and control his or her own emotions and to have the ability to control the emotions of others as well. Some researchers indicate that emotional intelligence can be learned and strengthened, while others claim that it is a hereditary trait. Emotional intelligence is a very relevant capacity in leadership. It is said to have five main components: self-awareness, self-regulation, motivation, empathy and social skills. Emotional intelligence is the basis for a successful relationship with oneself and others. Several studies have linked emotional intelligence to key success factors in life, such as increased effectiveness, relationships, well-being and quality of life. EQ has been found to be twice as important a determinant of performance ability as IQ, although the two are often wrongly regarded as incompatible. In this book we will explain and illustrate how you can use your Emotional Intelligence to improve your personal life or in the professional world.

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Empower and Enhance your Emotional
Intelligence
How to use your Emotional Intelligence to have a
Successful relationship with everybody.
Ales Z. Serra

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Contents
Introduction..............................................................................................
Improving emotional intelligence level (Chapter 1) ..........................
What is emotional intelligence and how does it influence the workplace?
(Chapter 2) ...........................................................................................................
The value of providing an emotionally intelligent workforce. (Chapter 3)
Understand the importance of emotional intelligence. (Chapter 4)
The Steps on How to Improve Emotional Intelligence (Chapter 5) .............
Is your brand emotionally intelligent? (Chapter 6) ........................................
Emotional intelligence a conscious approach (Chapter 7) ............................
What is the power of emotions? (Chapter 8) ..................................................
The truth behind the subconscious and the emotional (Chapter 9) .............
Emotional Intelligence Learn, build and grow. (Chapter 10) .......................
Emotional Intelligence How emotions affect our performance in life!
(Chapter 11) .........................................................................................................
The role of emotional intelligence and teamwork. (Chapter 12) ..................
Emotional intelligence driving the business world. (Chapter 13) ...............
Emotional intelligence, an inside job (Chapter 14) ........................................
Choosing a new strategy is complicated if you don't even understand it's
there. (Chapter 15) ..............................................................................................
Real-life benefits of high emotional intelligence. (Chapter 16) ....................
How to leverage emotional intelligence to improve sales. (Chapter 17) ....
Use emotional intelligence to achieve (Chapter 18) ......................................

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How emotional intelligence has redefined organizational competencies.
(Chapter 19) .........................................................................................................
Your Emotional Intelligence wins your beloved for you. (Chapter 20) ......
50 Practical Tips for Improving Self-Awareness. (Chapter 21) ....................
50 Practical tips for improving Self-Control. (Chapter 22) ...........................
50 Practical Tips for Improving Social Awareness (Chapter 23) ..................
50 Practical Tips for Improving Relationship Management (Chapter 24) ..

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INTRODUCTION
Emotional intelligence is not necessarily a word that is often
heard. It is still a fairly new place and many specialists still do
not agree on what this type of intelligence does.
Its value as a study of human character is constantly
increasing. There are two very distinct fields in the area of
human intelligence, intelligence and learning.
The area of EQ, however, does not fall under cognition or
intelligence.
The research studies the ease with which a person can move
from one emotion to another. It is not an exact science.
Depending on what is analyzed and what scenarios are
included, there are different criteria and variants. In addition,
we all act; in different ways the emotional reaction will never
be constant. Therefore, these variables are the main obstacle
to deciding whether emotional intelligence can be reliably
calculated.
There is no basic dividing line between information and
intelligence. Some say that with each person and what he or
she experiences, emotional intelligence is intricate, can
increase and decrease. Others say just the opposite and claim
that individuals' feelings are the same and that no condition
affects them.
My personal opinion is that I seem to disagree with the above.
Offering these differences, an implacable assumption seems
to prevail, that our sensations are something that grows over

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time. Or put another way, as we grow and understand, we are
not born with our emotions; we build them.
And we can conclude that emotional intelligence is our
capacity as human beings to identify our own emotions
through the people, circumstances and occasions we
experience, our climate.
We use our emotions to influence how we react to scenarios,
and they are an important factor in choosing who we are, our
character. However, the variety of analyses on emotional
intelligence is too numerous and nuanced for this area. What
we can conclude is that there are two constants in all of it.
The concept of what feelings are and, secondly, the
understanding of emotional meaning.
Emotional intelligence is the innate ability of an individual to
see, evaluate and influence his or her own emotions and those
of other individuals in his or her environment. Although, the
term emotional intelligence itself emerged with Dr. Wayne
Payne in 1985, the word became famous with Daniel
Goldman's book Emotional Intelligence, published in 1995.
Studies by John Mayer and Peter Salovey in the early 1990s
advanced a working model of emotional intelligence that
defined it as the capacity for emotional understanding and
reason.
In their analysis, Mayer and Salovey divided emotional
intelligence into five parts.
Self-awareness: this is the capacity and the need to
understand one's own emotions, know what those feelings
are, and recognize them.

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Necessary management: this is the ability to manage
emotions in a fully creative way and relevant to the current
circumstance.
Self-motivation: The ability to remain focused on a goal
despite one's level of self-doubt and impulsivity.
Compassion: The ability to utilize the insights of other
individuals and fully understand them along with them.
Relationship management: The ability to negotiate the
resolution of disagreements and third-party mediation.
Why is emotional intelligence important?
Although emotional intelligence does not have quantitative
empirical cognitive research that IQ has, cognitive cognition
research has revealed that the fundamental element of
cognition is emotional intelligence emotional. According to a
National Children's Clinical Program Center report, how well
a learner performs in new product knowledge comes down to
his or her ratings of confidence, self-discipline, interest,
determination to interact, cooperativeness, euphoria, and
intentionality. Many of these traits are elements of emotional
intelligence.
More recently, social researchers are beginning to discover
the connection between emotional intelligence and other
organizational psychologies, such as the management of
group success, the performance of people in social
interactions, and the management of disruptions. Humans
are, and as such, social beings; our level of success is carefully
related to our level of emotional intelligence in connecting
with peers.

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Chapter 1. Improving Emotional
Intelligence Level
The intelligence quotient, also known as I.Q., is considered by
researchers to be continuous, suggesting that it does not alter
throughout life. However, the E.I. differs considerably from
the Q.I. In I.E., it can be improved by a combination of life
experience, maturity, crucial insight and perseverance. By
doing the following, you can improve your emotional
intelligence level.
Think of the most recent time you can think of when you may
think you have hurt someone's feelings and assess what your
feelings were at that time, and assess whether you believed
the other person was affected with emotional pain. Then, try
to put yourself in the other person's shoes and sympathize
with them and their emotions as these words have been
spoken. In this exercise, you can effectively improve your
compassion and thus increase your level of emotional
intelligence.
Instead of finding fault with others, cultivate an attitude of
positive thinking and seek to find positive services to an
offered issue. Know that everyone you work with is human,
and we make mistakes as human beings are human.
However, we can profit from our mistakes because we are
human, and by having a positive frame of mind, we can
successfully encourage other individuals and ourselves to
progress, rather than blaming others for mistakes or
occurrences.
Understand that it is necessary to have a high degree of
interpersonal contact with those around you to succeed in the
video game called life. Without other people, most of the time,
you are helpless to support yourself along the way. By
understanding their emotional needs much better, you will be

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able to connect more effectively and reliably with them, thus
paving the way to your success.
Emotional intelligence makes sense Measure?
The origins and production of EQ have been a fascinating
dispute in the clinical neighborhood.
Some argue that it is an innate quality, while others claim that
it can be taught, worked on and modified. Still others will
assert that it is part of cognition; still others will say it is
different.
Another point of discussion was how to assess EQ in concrete
terms. For example, are emotions equal to IQ? This is certainly
a place with some different viewpoints as there will
constantly be something driving emotions.
Any calculation will begin by specifying the needs to be
measured. First, in this area, it is essential to distinguish the
numerous views of what EQ is: the Capability Model
(individuals have different abilities to process emotional
details); the Trait Model (each person has personality traits
that contribute to emotional intelligence); or the Mixed
Models (emotional skills can be obtained to enhance each
person's emotional competencies).
The Capability Model estimation seems to be the least
accepted and has been widely criticized. This technique aims
to replicate IQ testing by presenting problem-solving
assessments based on feelings, thus testing different forms of
emotional abilities. However, there are no predefined correct
answers, in contrast to the usual IQ tests.
There are numerous self-report indicators on the trait scale,
but extremely even on the type of assessment of trait
emotional intelligence. The most typical test design quality

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test is called the Trait Emotional Intelligence Questionnaire
IQ, which seeks to categorize things in the character of each
particular along four aspects: well-being, self-control,
emotionality and sociability.
Surprisingly and contrary to the calculation of the ability
scale, it was discovered that the
Questionnaire IQ scores are not related to nonverbal
reasoning (which recommends that it is assessing character
and not another form of intelligence).
As for emotional competencies, mixed models are assessed
from the Emotional Quotient Inventory, which aims to
quantify the competence of social and emotional habits.
However, this test is a self-report that is highly altered by
fabrication, which weakens its authenticity.
Overall, we can clearly specify that research and
measurement of emotional intelligence are still in progress. At
present, very different ways of describing and assessing it
have been analyzed, and they are still too different to
recommend any consensus. In fact, numerous theories have
been suggested for the calculation of emotional intelligence,
but each has its shortcomings.
The problem remains: can feelings and emotional intelligence
be determined? Secondly, is it possible to develop brain
conditioning to increase emotional intelligence? At a time like
the present, when the management and manipulation of
feelings is becoming increasingly essential, this is an area of
study that will undoubtedly bring many innovations in the
coming year.

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Chapter 2. What is emotional intelligence and how does it
influence the workplace?
You've almost certainly learned more about emotional quotient, EQ and emotional
intelligence before, however, have you ever wondered if you are emotionally
intelligent? Are you at work emotionally a good idea to go one action further? What
is a boss all about? You may have also wondered why emotional intelligence is so
important if you have pondered these concerns. In this book I will expose more about
the power of feelings and their importance for every person, every workplace, every
society and even the whole world.
What is emotional intelligence?
According to psychologists Salovey and Mayer, emotional intelligence is "the ability
to translate emotions, to access and produce feelings, to recognize feelings and
emotional awareness, and to manage feelings reflectively to promote emotional and
intellectual development." In plain words, to what extent we are restless (efficient in
recognizing and understanding our emotions).
Standardized tests assess emotional intelligence, and the Emotional Quotient (EQ) is
the product of those tests. The higher the EQ, the better. However, unlike IQ, which is
mostly fixed at a certain age, most scholars and psychologists agree that EQ is
malleable and can be improved and taught.
Why is emotional intelligence important?
Perhaps EQ is not as well-known as IQ, but many experts consider it more important
than IQ. Why?
Studies show that EQ is a better predictor of a person's progress, quality of
relationships and happiness.
In all aspects of life, it is evident and essential.
Have you ever heard someone make comments like this?
These comments demonstrate that when an individual has a high EQ (even if the
person does not recognize it), others see it and perceive it. It is these types of people
that others seem to think are more likely to succeed. Why, then, is EQ essential for
everyone?
Emotional Intelligence is a fundamental part of…..
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