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Dynamic Revenue Attribution
Best Practices
2
1. What is Revenue Attribution?
2. Is There a Better Way?
3. Dynamic Revenue Attribution
4. Connect Leads to Opportunities
5. What is the Result?
orm-tech.com | 469-269-6760
Overview
3
1. https://www.orm-tech.com/revenue-attribution/
orm-tech.com | 469-269-6760
Definition
What is Revenue Attribution?
Revenue attribution is the process of
determining which marketing programs drive
revenue.1
4
• First Touch (ST)
• Last Touch (ST)
• Linear (MT)
• Time Decay (MT)
• Position Weighted (MT)
orm-tech.com | 469-269-6760
Current Techniques
What is Revenue Attribution?
10,000
5
• First Touch (ST)
• Last Touch (ST)
• Linear (MT)
• Time Decay (MT)
• Position Weighted (MT)
orm-tech.com | 469-269-6760
Current Techniques
What is Revenue Attribution?
$-
$2,000.00
$4,000.00
$6,000.00
$8,000.00
$10,000.00
$12,000.00
Content Nurture Email E-Book Webinar
Attribution
10,000
6
• First Touch (ST)
• Last Touch (ST)
• Linear (MT)
• Time Decay (MT)
• Position Weighted (MT)
orm-tech.com | 469-269-6760
Current Techniques
What is Revenue Attribution?
$-
$2,000.00
$4,000.00
$6,000.00
$8,000.00
$10,000.00
$12,000.00
Content Nurture Email E-Book Webinar
Attribution
10,000
7
• First Touch (ST)
• Last Touch (ST)
• Linear (MT)
• Time Decay (MT)
• Position Weighted (MT)
orm-tech.com | 469-269-6760
Current Techniques
What is Revenue Attribution?
$-
$2,000.00
$4,000.00
$6,000.00
$8,000.00
$10,000.00
$12,000.00
Content Nurture Email E-Book Webinar
Attribution
10,000
8
• First Touch (ST)
• Last Touch (ST)
• Linear (MT)
• Time Decay (MT)
• Position Weighted (MT)
orm-tech.com | 469-269-6760
Current Techniques
What is Revenue Attribution?
$-
$2,000.00
$4,000.00
$6,000.00
$8,000.00
$10,000.00
$12,000.00
Content Nurture Email E-Book Webinar
Attribution
10,000
9
• First Touch (ST)
• Last Touch (ST)
• Linear (MT)
• Time Decay (MT)
• Position Weighted (MT)
orm-tech.com | 469-269-6760
Current Techniques
What is Revenue Attribution?
$-
$2,000.00
$4,000.00
$6,000.00
$8,000.00
$10,000.00
$12,000.00
Content Nurture Email E-Book Webinar
Attribution
10,000
10
• Single-Touch (ST) Attribution models cannot be used for ROI
• Existing Multi-Touch (MT) Attribution models do not account for
the difference between program types
• Existing models typically consider only one lead
• It is hard to connect leads to opportunities
orm-tech.com | 469-269-6760
Challenges with Existing Techniques
Is There a Better Way?
11
• Dynamic Revenue Attribution is a multi-touch attribution model
that proportionally credits revenue to each marketing program
• Based on your vetted lead scoring model
• Considers all marketing activity on an account
• Most consistent method for calculating ROI
orm-tech.com | 469-269-6760
How its Different
Is There a Better Way?
12orm-tech.com | 469-269-6760
$10,000 Example
Dynamic Revenue Attribution
CHANNEL SCORE-BASED WEIGHT RELATIVE WEIGHT ATTRIBUTED REVENUE
Content 5 5 / 35 $ 1,428.57
Nurture 8 8 / 35 $ 2,285.71
Email 3 3 / 35 $ 857.14
E-Book 7 7 / 35 $ 2,000.00
Webinar 12 12 / 35 $ 3,428.57
10,000
13orm-tech.com | 469-269-6760
Account-Based Example
Dynamic Revenue Attribution
NAME
Karen
Ryan
Rusty
1 1 3 2 1 $10,000
CHANNEL SCORE-BASED WEIGHT RELATIVE WEIGHT ATTRIBUTED REVENUE
Content 5 * 1 = 5 5 / 48 $ 1,041.67
Nurture 8 * 1 = 8 8 / 48 $ 1,666.67
Email 3 * 3 = 9 9 / 48 $ 1,875.00
E-Book 7 * 2 = 14 14 / 48 $ 2,916.67
Webinar 12 * 1 = 12 12 / 48 $ 2,500.00
14orm-tech.com | 469-269-6760
Existing Method
Connect Leads to Opportunities
- Karen@dmug.com
- Ryan@dmug.com
- Rusty@dmug.com
- John@beatles.com
- Paul@beatles.com
- George@beatles.com
- Ringo@beatles.com
- Ann@acme.com
- Nancy@acme.com
- Mary@acme.com
Problem
Lead Contact w/
Opportunity
Account
Karen@dmug.com Karen DMUG
John@beatles.com
Nancy@acme.com
Mary@acme.com Mary ACME
Paul Beatles
Rusty DMUG
15orm-tech.com | 469-269-6760
Optimized Sales & Marketing (OSM)
Connect Leads to Opportunities
- Karen@dmug.com
- Ryan@dmug.com
- Rusty@dmug.com
- John@beatles.com
- Paul@beatles.com
- George@beatles.com
- Ringo@beatles.com
- Ann@acme.com
- Nancy@acme.com
- Mary@acme.com
Lead Contact w/
Opportunity
Account
Karen@dmug.com Karen DMUG
John@beatles.com
Nancy@acme.com
Mary@acme.com Mary ACME
Paul Beatles
Rusty DMUG
- Ann@acme.com
- Nancy@acme.com
- Mary@acme.com
- Karen@dmug.com
- Ryan@dmug.com
- Rusty@dmug.com
- John@beatles.com
- Paul@beatles.com
- George@beatles.com
- Ringo@beatles.com
16
1. Contact is assigned to an opportunity’s account and they have
matching email address in Marketo
2. Parse leads’ domains and match them to the account’s domain
3. Include all marketing responses < 6 months prior to SQL date
for leads associated with an opportunity’s account
4. If >1 opportunity within 6 months then only consider program
responses after prior close date
orm-tech.com | 469-269-6760
Optimized Sales & Marketing (OSM)
Connect Leads to Opportunities
17orm-tech.com | 469-269-6760
Marketing Program Attribution
What is the Result?
18orm-tech.com | 469-269-6760
Enables Higher Level Analysis
Why Do We Care About Revenue Attribution?
• Revenue Attribution is interesting, but not the end game!
• Pair Revenue Attribution with Cost for program ROI
• Identify which program combinations perform best
• Optimize marketing program plan (Type and Timing)
19
• Use revenue attribution and ROI analysis to inform an optimized
program plan for FY18 and beyond
• Pick the programs (channels) that produce the highest returns
subject to your budget
• Consider the time it takes each program to convert a lead to a
won opportunity
orm-tech.com | 469-269-6760
Optimize Marketing Mix
How Do We Use The Data?
20orm-tech.com | 469-269-6760
Optimize Marketing Mix
What is the Result?
21
1. Attribution models define marketing’s contribution to revenue,
but stopping there is not enough!
2. Automate the connection between leads and opportunities
3. Dynamic Attribution uses your existing scoring methodology
and is best paired with cost to determine ROI
4. Use the outcome of your attribution model and ROI analysis
to optimize your future marketing program plans
orm-tech.com | 469-269-6760
Key Takeaways
22
Thank You
orm-tech.com | 469-269-6760

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Dynamic Revenue Attribution (Marketing)

  • 2. 2 1. What is Revenue Attribution? 2. Is There a Better Way? 3. Dynamic Revenue Attribution 4. Connect Leads to Opportunities 5. What is the Result? orm-tech.com | 469-269-6760 Overview
  • 3. 3 1. https://www.orm-tech.com/revenue-attribution/ orm-tech.com | 469-269-6760 Definition What is Revenue Attribution? Revenue attribution is the process of determining which marketing programs drive revenue.1
  • 4. 4 • First Touch (ST) • Last Touch (ST) • Linear (MT) • Time Decay (MT) • Position Weighted (MT) orm-tech.com | 469-269-6760 Current Techniques What is Revenue Attribution? 10,000
  • 5. 5 • First Touch (ST) • Last Touch (ST) • Linear (MT) • Time Decay (MT) • Position Weighted (MT) orm-tech.com | 469-269-6760 Current Techniques What is Revenue Attribution? $- $2,000.00 $4,000.00 $6,000.00 $8,000.00 $10,000.00 $12,000.00 Content Nurture Email E-Book Webinar Attribution 10,000
  • 6. 6 • First Touch (ST) • Last Touch (ST) • Linear (MT) • Time Decay (MT) • Position Weighted (MT) orm-tech.com | 469-269-6760 Current Techniques What is Revenue Attribution? $- $2,000.00 $4,000.00 $6,000.00 $8,000.00 $10,000.00 $12,000.00 Content Nurture Email E-Book Webinar Attribution 10,000
  • 7. 7 • First Touch (ST) • Last Touch (ST) • Linear (MT) • Time Decay (MT) • Position Weighted (MT) orm-tech.com | 469-269-6760 Current Techniques What is Revenue Attribution? $- $2,000.00 $4,000.00 $6,000.00 $8,000.00 $10,000.00 $12,000.00 Content Nurture Email E-Book Webinar Attribution 10,000
  • 8. 8 • First Touch (ST) • Last Touch (ST) • Linear (MT) • Time Decay (MT) • Position Weighted (MT) orm-tech.com | 469-269-6760 Current Techniques What is Revenue Attribution? $- $2,000.00 $4,000.00 $6,000.00 $8,000.00 $10,000.00 $12,000.00 Content Nurture Email E-Book Webinar Attribution 10,000
  • 9. 9 • First Touch (ST) • Last Touch (ST) • Linear (MT) • Time Decay (MT) • Position Weighted (MT) orm-tech.com | 469-269-6760 Current Techniques What is Revenue Attribution? $- $2,000.00 $4,000.00 $6,000.00 $8,000.00 $10,000.00 $12,000.00 Content Nurture Email E-Book Webinar Attribution 10,000
  • 10. 10 • Single-Touch (ST) Attribution models cannot be used for ROI • Existing Multi-Touch (MT) Attribution models do not account for the difference between program types • Existing models typically consider only one lead • It is hard to connect leads to opportunities orm-tech.com | 469-269-6760 Challenges with Existing Techniques Is There a Better Way?
  • 11. 11 • Dynamic Revenue Attribution is a multi-touch attribution model that proportionally credits revenue to each marketing program • Based on your vetted lead scoring model • Considers all marketing activity on an account • Most consistent method for calculating ROI orm-tech.com | 469-269-6760 How its Different Is There a Better Way?
  • 12. 12orm-tech.com | 469-269-6760 $10,000 Example Dynamic Revenue Attribution CHANNEL SCORE-BASED WEIGHT RELATIVE WEIGHT ATTRIBUTED REVENUE Content 5 5 / 35 $ 1,428.57 Nurture 8 8 / 35 $ 2,285.71 Email 3 3 / 35 $ 857.14 E-Book 7 7 / 35 $ 2,000.00 Webinar 12 12 / 35 $ 3,428.57 10,000
  • 13. 13orm-tech.com | 469-269-6760 Account-Based Example Dynamic Revenue Attribution NAME Karen Ryan Rusty 1 1 3 2 1 $10,000 CHANNEL SCORE-BASED WEIGHT RELATIVE WEIGHT ATTRIBUTED REVENUE Content 5 * 1 = 5 5 / 48 $ 1,041.67 Nurture 8 * 1 = 8 8 / 48 $ 1,666.67 Email 3 * 3 = 9 9 / 48 $ 1,875.00 E-Book 7 * 2 = 14 14 / 48 $ 2,916.67 Webinar 12 * 1 = 12 12 / 48 $ 2,500.00
  • 14. 14orm-tech.com | 469-269-6760 Existing Method Connect Leads to Opportunities - Karen@dmug.com - Ryan@dmug.com - Rusty@dmug.com - John@beatles.com - Paul@beatles.com - George@beatles.com - Ringo@beatles.com - Ann@acme.com - Nancy@acme.com - Mary@acme.com Problem Lead Contact w/ Opportunity Account Karen@dmug.com Karen DMUG John@beatles.com Nancy@acme.com Mary@acme.com Mary ACME Paul Beatles Rusty DMUG
  • 15. 15orm-tech.com | 469-269-6760 Optimized Sales & Marketing (OSM) Connect Leads to Opportunities - Karen@dmug.com - Ryan@dmug.com - Rusty@dmug.com - John@beatles.com - Paul@beatles.com - George@beatles.com - Ringo@beatles.com - Ann@acme.com - Nancy@acme.com - Mary@acme.com Lead Contact w/ Opportunity Account Karen@dmug.com Karen DMUG John@beatles.com Nancy@acme.com Mary@acme.com Mary ACME Paul Beatles Rusty DMUG - Ann@acme.com - Nancy@acme.com - Mary@acme.com - Karen@dmug.com - Ryan@dmug.com - Rusty@dmug.com - John@beatles.com - Paul@beatles.com - George@beatles.com - Ringo@beatles.com
  • 16. 16 1. Contact is assigned to an opportunity’s account and they have matching email address in Marketo 2. Parse leads’ domains and match them to the account’s domain 3. Include all marketing responses < 6 months prior to SQL date for leads associated with an opportunity’s account 4. If >1 opportunity within 6 months then only consider program responses after prior close date orm-tech.com | 469-269-6760 Optimized Sales & Marketing (OSM) Connect Leads to Opportunities
  • 17. 17orm-tech.com | 469-269-6760 Marketing Program Attribution What is the Result?
  • 18. 18orm-tech.com | 469-269-6760 Enables Higher Level Analysis Why Do We Care About Revenue Attribution? • Revenue Attribution is interesting, but not the end game! • Pair Revenue Attribution with Cost for program ROI • Identify which program combinations perform best • Optimize marketing program plan (Type and Timing)
  • 19. 19 • Use revenue attribution and ROI analysis to inform an optimized program plan for FY18 and beyond • Pick the programs (channels) that produce the highest returns subject to your budget • Consider the time it takes each program to convert a lead to a won opportunity orm-tech.com | 469-269-6760 Optimize Marketing Mix How Do We Use The Data?
  • 20. 20orm-tech.com | 469-269-6760 Optimize Marketing Mix What is the Result?
  • 21. 21 1. Attribution models define marketing’s contribution to revenue, but stopping there is not enough! 2. Automate the connection between leads and opportunities 3. Dynamic Attribution uses your existing scoring methodology and is best paired with cost to determine ROI 4. Use the outcome of your attribution model and ROI analysis to optimize your future marketing program plans orm-tech.com | 469-269-6760 Key Takeaways