Learn about the new Microsoft Teams Shifts features with Microsoft Graph APIs and Power Automate to build rich Firstline Worker experiences. Watch the video here https://youtu.be/qQSbTDwrQTE For more information, visit https://developer.microsoft.com/en-us/microsoft-teams

1. Microsoft Teams
August 18, 2020
Community call
New Microsoft Teams Shifts features to
build richer Firstline Worker experiences

4. Microsoft Teams Firstline vision
Winning the Firstline Worker opportunity requires a simple and seamless user experience
Schedule
Management
Training / ContentTask
Management
Hub App Experience
Communications
Core Business Process Integration (WFM, HR, Payroll, etc.)
LOB Applications
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Intelligence and Analytics
Firstline Worker Identity & Profile powering targeting
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A “hub app” is the core requirement to become the de-facto user experience for
Firstline Workers
Schedule management is mission critical workload, tying together time, task,
location of the Firstline Workers. Features based on ON/OFF Shift critical
Being able to distribute and take action is fundamental to driving operational
efficiency and digitizing workflows – True digital transformation needs tasks
Unification of comms simplifying the experience: Chat, Calling, Announcements,
“Video Stand-Ups”, Live broadcast, Walkie Talkie
Verticalization expressed through LOB Apps exposed via SPFX, SPO, PowerApps,
bots or React and integration with customer specific business processes
Understanding the user and developing the targeting layer allows for
differentiated cross-silo scenarios
APIs are required for scale; avoids complexity and provides acquisition /
partnership opportunities in last mile Firstline Worker systems and processes
Intelligence drives differentiation and unlocks previously untapped value for the
customer by targeting key content to Firstline Workers
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7. Using Teams for shift management

8. Agenda
 Shifts Graph APIs
 Power Automate integration with
Shifts
 Q&A

9. Shifts Graph APIs

10. Shifts Extensibility – Graph APIs
Integrate your customer’s Workforce
management system with Shifts
• Read/Write on all Shifts scenarios
supported
• Shifts, schedules
• Swap requests, time off, open shift
requests and more!
• Enable 2 way communication sync with
your WFM via workforceintegration API
• Secure, private and compliant
data flow model
• GA in commercial and GCC clouds

11. Shifts Extensibility – Graph APIs
Microsoft Graph APIs for Microsoft Teams & Shifts
Microsoft Graph SDK
Microsoft Graph Explorer

12. Make Shifts Data Extensible and Customizable
Shifts Graph APIs GA Swap based on WFM rules WFM Error Handling
Honor WFM business rules and
eligibility criteria set on swap requests
Show errors from WFM system.

13. Shifts Extensibility –Workforce Integrations
Microsoft Graph APIs for Workforce Integration

14. Shifts Extensibility –
Open Source Connectors
With the newly released integration, customers and partners can now integrate Kronos Workforce Central v.8.1
with Teams Shifts (desktop/mobile). The code is open sourced and available on GitHub
KronosKronos
Blue Yonder (previously known as JDA)
GitHub

15. Power Automate +
Shifts

16. Problems – Need for Automation
“I want to see my Shifts in Outlook…”
“Why can’t we auto-approve Shifts within the Shifts App?”
“I want some sort of light automatic reporting for the
Shifts Data to show up in Outlook”

17. End-to-end automation of your workflowsWhat is Power
Automate?
A Microsoft Platform that helps
automates processes with your
favorite apps with more than 300+
1st and 3rd party services.
Automated Processes created via
Flows and Templates

18. Update my reporting of Open
Shifts in Excel (Action)
Developer Made Flow
= This process automatically happens for the Team
What is a Flow?
Reusable Template
Every week (Trigger)

19. BUILD:
Shifts and Power Automate
Actions
• Shifts Actions backed by Graph API’s (Both GA)
• Goal: Developers can create custom flows based on
actions released.
• They can create auto-approval, outlook integration,
etc. but create flow themselves.
• Part of Microsoft Teams for Shifts connector
• Trigger available soon.
• Goal: Help IT Admins/FLW Managers with custom created
templates for top scenarios.
• EX: Integration with Email, Auto-Approval, and more!
Trigger Based Templates

20. Shifts Graph APIs
Access Shifts Graph APIs docs here
We’ve hosted our open-source
integrations with popular workforce
management systems, such as Kronos
and JDA on GitHub here.
:
We’d love your
feedback
If you have any feedback about or
suggestions for these new Teams
enhancements, please let us know
via User Voice.
:
Power Automate +
Shifts
Start automating processes with
Shifts + Power Automate here
Check out our existing templates and
samples for return to work scenarios
on GitHub here.
We’re also excited to show you
the enhanced Shifts + Power
Automate capabilities.

21. We need your help!
We’re exploring how we can make the
Teams development experience easier and faster.
Sign up to have a brief chat with us and get a sneak peek into the work
we’re doing. Help shape the future of Teams app development!
aka.ms/teams-dev

22. Microsoft 365
https://aka.ms/adaptivecardscommunitycall
https://aka.ms/microsoftgraphcall
https://aka.ms/IDDevCommunityCalendar
https://aka.ms/microsoftteamscommunitycall
https://aka.ms/officeaddinscommunitycall
https://aka.ms/powerappscommunitycall
https://aka.ms/spdev-call
https://aka.ms/spdev-sig-call
https://aka.ms/spdev-spfx-call
https://aka.ms/M365DevCalls

23. Teams developer documentation
https://aka.ms/teamsdev
Teams developer feedback
https://aka.ms/teamsdevfeedback

24. https://aka.ms/M365DevYouTube
(subscribe today)
@Microsoft365Dev
https://aka.ms/microsoftteamscommunitycall