Components and examples of a suite of customer-oriented KT services for researchers
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Presentation at Waypoint conference in Toronto, June 18, 2015. Description of KBHN KT Core's suite of services for its researchers across Canada, with examples of how these services were delivered, lessons learned and the impact of these services on researchers' ability to carry out their KT activities
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Components and examples of a suite of customer-oriented KT services for researchers
- 1. www.kidsbrainhealth.ca Anneliese Poetz, PhD – Manager, KT Core David Phipps, PhD, MBA – Lead, KT Core Waypoint Research Institute – KT in Mental Health and Addictions Conference Thursday June 18, 2015 – 11:00am – 12:00pm (Auditorium, Room 001) Toronto, Ontario
- 2. What is Kids Brain Health Network Federally funded NCE Programs of Research: FASD, CP, ASD Sleep, SDOH-HE Supported by Service Cores: NI, NE, KT
- 3. KT Core Services: Level 1
- 4. KT Core Services: Level 2
- 5. Network-wide KT support KT Core Services: Level 3
- 6. KT Core Services “KT maximizes the impact of research and training in neurodevelopmental disorders” Knowledge Brokering Capacity Building KT Events KT Evaluation KT Planning KT Products Stakeholder Engagement
- 9. KT Products
- 11. KT Evaluation
- 12. KT Planning
- 14. Overall – Y5 services April 1, 2014 – March 31, 2015
- 15. Type of service provided:
- 16. Need to track activities/services (database) Overall lessons learned
- 17. Use these data to adjust (and report) services Overall lessons learned
- 18. Best way to promote services is by phone (interviews for evaluation and promotion) Overall lessons learned
- 19. www.kidsbrainhealth.ca David Phipps, PhD, MBA Lead, Knowledge Translation Core Kids Brain Health Network dphipps@yorku.ca Anneliese Poetz, PhD Manager, Knowledge Translation Core Kids Brain Health Network apoetz@yorku.ca Questions
- 20. Overall
Editor's Notes
- This presentation will outline (from abstract): Each service (explain) Examples of how delivered Lessons learned Impact on researchers’ ability to carry out KT activities
- What is NeuroDevNet? What we do, why we’re here (high level) Federally funded NCE ~80 researchers/trainees (FASD, ASD, CP) Knowledge and Technology Exchange and Exploitation “…seek to shed light on the causes of neurological disorders, and to share this knowledge to health care professionals, policy makers, and communities of interest… NeuroDevNet works across traditional disciplinary boundaries and sectors to ensure our findings are translated into tangible diagnostic, preventative, therapeutic, social, economic, and health benefits for all.” KT Core provides a suite of services to support KT led by HQ and Program/project PI s as well as KT led by KT Core
- Responsive demand-driven services KT Core provides a suite of services to support KT led by HQ and Program/project PIs as well as KT led by KT Core
- RMC directive to identify 4-5 “High Impact Projects” for Cycle II (2015-2020) High Impact projects were chosen through a process of: Asking Program PI s to identify research projects that they believe have the highest potential for impact (socio-economic or commercial potential) such as changes to practice and/or policy or commercialization of products toward improved health for children with NDDs Scientific director and advisors identified which of these would be chosen as HIPs 3) Their ability to identify partners and receptors either already on board or desired future partners. 4) Their ability to describe a solution not just understanding more of the problem 5) Their fit with the three NDN objectives: diagnostics, interventions, services 6) We didn't chose sleep or SDOH because their work is less developed since they weren't part of cycle I, although we did consider them Process for providing KT Support for HIPs: Teleconference with HIP PI s to discuss purpose and process for KT support for their projects during Cycle II Creation of Hybrid KT Planning/Project Management tool for the purpose of assisting KT Planning as well as managing the project throughout Cycle II toward achieving milestones and deliverables Book in-person meetings during summer 2015 leading up to Impact Summit at annual conference September 18 2015
- KT Core provides a suite of services to support KT led by HQ and Program/project PIs as well as KT led by KT Core
- NeuroDevNet’s KT Core provides a suite of services for its researchers and trainees in order to help maximize the impact of research and training on Canadians affected by neurodevelopmental disorders We started in year 4.5 – we have been going less than 2 years. We are located within the KMb Unit at York University who helped us launch the KT Core.
- Lessons learned: Initially thought we’d find new partners/collaborators for researchers Instead, we mostly organize teleconferences to get 2 or more individuals with no previous relationship, to talk about possible synergies and ways they can collaborate/work together in future….we remain engaged until the parties no longer need us to assist in facilitating the ongoing relationship
- Lessons learned: We initially thought we’d provide logistical support e.g. finding caterers, finding venues, etc. We found that ZERO people requested that service, they like finding their own venues, usually know someone who can get them a deal or can let them use their space, etc. Many KT Event services overlap with SE services Most service requests for KT event support were for review/feedback on: agenda, breakout group activities, evaluations (overlaps with evaluation services too) We adjusted our services accordingly (less focus on logistics, etc.)
- Lessons learned: Thought this service would mainly comprise providing “consultation” (advice) for researchers/trainees to be able to create their own KT Products (e.g. how to do their own videos, how to create their own infographics, etc.) In reality, we needed to provide more hands-on support (actually creating products with researchers as content experts, filming and creating KT videos, initiating and creating infographics) was more desired and what we ended up doing New ResearchSnapshot process created to better accommodate needs of researchers (root cause analysis)
- Example: workshop Sept 28, 2013 for trainees (KT Planning, and Social Media for KT) Lessons learned: Thought we’d provide workshops and webinars mainly as a source of CB Realized CB actually occurs more frequently “in situ” during provision of services (e.g. researchers/trainees learn how to do KT during process of service provision/working with them) We will still provide webinar series and workshops in future but continue to educate researchers/trainees on KT through working with them to achieve their KT goals (e.g. KT planning – provide written review and feedback first, then talk about it on the phone to explain and hear their input/feedback and also provide information in terms of why I included certain things in the KT section and what things are key and why) Measuring pre-post is very valuable to be able to quantify (and report!) the outcome of the event, or the % change in knowledge among attendees, of your workshop (e.g. we measured average 28% increase in knowledge about KT as a result of our workshop) in addition to regular event evaluation – NeuroDevNet’s Research Training Committee has now adopted this as the standard for evaluating NeuroDevNet training events
- Explain service: Instituted the Co-Produced Pathway to Impact as NeuroDevNet’s evaluation framework, mapped our services onto this framework using indicators that track our services Provide support/advice for evaluations of events Lessons learned: Impact of KT needs to be evaluated by seeking out stories (interviews with researchers), and written into qualitative narrative (Success Stories) – since many researchers either don’t see these successes as “impact” or they do and don’t include it in their annual progress reports
- Lessons learned: Had to do proactive outreach to let researchers know we provide this service – after helping several researchers be successful with their grant applications, we are now receiving more requests Most service requests are for KT planning at the grant writing stage (typical process is: I ask them to send me their whole proposal along with guidelines for the application, I review and provide written edits/feedback on the KT Plan/ideas for incorporating into a KT Plan, and then we follow up with a telephone discussion to review the feedback ask/answer any questions etc.) this seems to work well. Realized there were limitations of currently existing KT Planning tools so we created our own “Hybrid” tool that combines KT Planning with Project Management for use in planning for our 4-5 chosen “High Impact Projects” for the next 5 years of funding (come to my talk this afternoon to hear more about it!)
- This video is an example of: KT Products, KT Events/SE services. Videos can and are used for brokering/establishing new partnerships (e.g. Exergame), recruitment of research participants (e.g. CQ schools for 2nd phase of study)
- These were services provided in one (single) year April 1, 2014 – March 31, 2015. We could not have gone from zero to the degree of service provision that we have achieved in one year if we didn’t have the onboarding and supports of the KMb Unit. Most of our services were directed towards KT Product creation (Clear Language Summaries, used template/staff support and expertise/process from KMb Unit to create these for NeuroDevNet peer reviewed publications).
- These were services provided in one (single) year April 1, 2014 – March 31, 2015. The data tells us more about how are services are delivered. You can see here that most of the time we compose original written material (write content for NeuroDevNet website, guides, KT plans), followed by advice or information provided in an email response to an inquiry, and third is written feedback such as edits/comments on a document sent to us (e.g. meeting agenda, breakout activities, ppt slides, evaluations, KT plans for grant applications).
- Example of interview with Neuroethics, learned about upcoming workshop and provided evaluation examples/tools and consultation on questions – they weren’t even going to do evaluation
- The data tells us more about how are services are delivered. You can see here that most of the time we compose original written material (write content for blog, guides, KT plans), followed by advice or information provided in an email response to an inquiry, and third is written feedback such as edits/comments on a document sent to us (e.g. meeting agenda, breakout activities, ppt slides, evaluations, KT plans for grant applications).