Andrew Lipsman, Principal Analyst, Retail and eCommerce, eMarketer Brett Bonner, Vice President, Research and Development, Kroger Bala Ganesh, Vice President, Corporate Engineering, UPS David Hardiman-Evans, SVP, North America, Ocado Group

1. A long view on logistics and the future of fulfillment
Sunday, January 13 2:45 pm – 3:15 pm
Andrew Lipsman
Principal Analyst,
Retail and
eCommerce
eMarketer
Brett Bonner
Vice President,
Research and
Development
Kroger
David
Hardiman-Evans
Senior Vice President,
North America
Ocado Group
Bala Ganesh
Vice President,
Corporate
Engineering
UPS

2. Click-and-collect up 3X for online grocery in past
two years

3. Delivery times have been cut in half as other
retailers narrow the gap with Amazon

4. Only 38% of consumers say they trust drones to
deliver their packages

5. Key Takeaways
• Tomorrow’s consumer expects anything,
anyplace, anytime

6. Key Takeaways
• Tomorrow’s consumer expects anything,
anyplace, anytime
• Online grocery is a massive opportunity now
reaching an inflection point

7. Key Takeaways
• Tomorrow’s consumer expects anything,
anyplace, anytime
• Online grocery is a massive opportunity now
reaching an inflection point
• The future of logistics is very bright, but what
shape it will take remains a mystery

8. Key Takeaways
• Tomorrow’s consumer expects anything,
anyplace, anytime
• Online grocery is a massive opportunity now
reaching an inflection point
• The future of logistics is very bright, but what
shape it will take remains a mystery