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HOW NFC IMPROVES THE EVENT
ATTENDEE EXPERIENCE –
AND YOUR PROFITABILITY
Bruno Carpreau, Mastercard
Ursula Schilling, Infineon
Johannes Lippert, Skidata
1
AN INDUSTRY ROCKED BY COVID-19
NAVIGATES ITS WAY BACK
2
● The pandemic had an unprecedented impact on events
● This has changed the mindset of audiences
● NFC technology is part of the solution
EVENT STAKEHOLDERS AND THEIR NEEDS
3
FANS AND
AUDIENCES
ORGANIZERS
AND VENUES
PERFORMERS, TEAMS,
AND BRANDS
A better
experience
Deliver better
experiences
profitably
Maximize
business
opportunities
NFC EVENT APPLICATIONS AND USE CASES
4
Event Access Cashless Event
Commerce
Merchandising Customer
Experience
NFC TICKETING / ACCESS MANAGEMENT
„ ….not only
more convenient
and faster,
but also
more secure“
KARL-HEINZ RUMMENIGGE,
CEO FC BAYERN MÜNCHEN
VIP RECEPTION / CONFERENCES
7
VISITOR MANAGEMENT
VIP Reception
● Touchless / Frictionless
● Secure
7
Focus on
Apple Pay + Google Pay countries
MOBILE NFC SOLUTION
● Fast
● Frictionless
● Convenient
EXAMPLE USE CASE FIA FORMULA E
SAFE GUEST Solution for FIA Formula E globally
● In place since Formula E Finals August 2020 Berlin
● Covering ALL people on ground – all the time
● C-19 Test-Result Integration / Test handling
● WellBeing Chatbot
● Shift Plans & Access
● Area Max Capacity Limits
● F&B allowances (who/when/where)
● Strictly personal Accreditations through Mobile NFC (Apple Pay/Google Pay) in the relevant Wallet.
Other prominent actual projects:
● Royal Ascot
● Bayern Munich / Allianz Arena
● Juventus Turin
● Paris Saint Germain
DOWNLOAD THE WHITEPAPER
11
nfc-forum.org

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How NFC Improves the Event Attendee Experience

  • 1. HOW NFC IMPROVES THE EVENT ATTENDEE EXPERIENCE – AND YOUR PROFITABILITY Bruno Carpreau, Mastercard Ursula Schilling, Infineon Johannes Lippert, Skidata 1
  • 2. AN INDUSTRY ROCKED BY COVID-19 NAVIGATES ITS WAY BACK 2 ● The pandemic had an unprecedented impact on events ● This has changed the mindset of audiences ● NFC technology is part of the solution
  • 3. EVENT STAKEHOLDERS AND THEIR NEEDS 3 FANS AND AUDIENCES ORGANIZERS AND VENUES PERFORMERS, TEAMS, AND BRANDS A better experience Deliver better experiences profitably Maximize business opportunities
  • 4. NFC EVENT APPLICATIONS AND USE CASES 4 Event Access Cashless Event Commerce Merchandising Customer Experience
  • 5.
  • 6. NFC TICKETING / ACCESS MANAGEMENT „ ….not only more convenient and faster, but also more secure“ KARL-HEINZ RUMMENIGGE, CEO FC BAYERN MÜNCHEN
  • 7. VIP RECEPTION / CONFERENCES 7
  • 8. VISITOR MANAGEMENT VIP Reception ● Touchless / Frictionless ● Secure 7
  • 9. Focus on Apple Pay + Google Pay countries MOBILE NFC SOLUTION ● Fast ● Frictionless ● Convenient
  • 10. EXAMPLE USE CASE FIA FORMULA E SAFE GUEST Solution for FIA Formula E globally ● In place since Formula E Finals August 2020 Berlin ● Covering ALL people on ground – all the time ● C-19 Test-Result Integration / Test handling ● WellBeing Chatbot ● Shift Plans & Access ● Area Max Capacity Limits ● F&B allowances (who/when/where) ● Strictly personal Accreditations through Mobile NFC (Apple Pay/Google Pay) in the relevant Wallet. Other prominent actual projects: ● Royal Ascot ● Bayern Munich / Allianz Arena ● Juventus Turin ● Paris Saint Germain