Morten Meyerhoff Nielsen

egovernment egovernance ict administrative burden reduction public service delivery eservice cost savings modernisation bureaucracy service delivery burden reduction reform denmark red tape public administration use intergovernmental cooperation online service cooperation japan governance faroe islands effectiveness efficiency evaluation analysis georgia estonia abr literature review research gaps trends egov state-of-the-art red-tape citizens kpi success criteria service design feedback user-friendliness channel strategy useability feedback loops take-up electronic government wsis red tap uganda india stockholm curitiba amsterdam oman hamburg usabiliyty benefit realistion front-office back-office it