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AT&T Healthcare strategy presentation
1. Mohamed Abdelhakim
Territory Business Sales Manager | Arizona, and New Mexico
National Business Select - Mid Market
AT&T
M: 480-869-7888 | mohamed.a@att.com
Find me on LinkedIn www.linkedin.com/in/mohamed-abdelhakim
AT&T Healthcare Solutions
3. 3
Table of Contents
3
4
6
7
10
14
16
Healthcare Trends
AT&T by the Numbers
AT&T Healthcare Strategy
Connected Care
AT&T Foundry for Connect
Health
AT&T Innovation Program
19
23
27
35
42
47
Healthcare Plays
Connected Care Architecture
Innovation Program and
Use Cases
IoT
AT&T Intelligent Edge
5G
49
54
59
FirstNet
AT&T Cloud Solutions
AT&T Security
4. 4
The shifting healthcare industry
Value-based
care
Rising costs,
the use of EHR,
personalized care and
precision medicine,
payment reforms and
patient engagement
Pressure to maintain
profitability
Growing patient
demands
Infrastructure
readiness
Staff productivity,
facility efficiency,
process efficiency,
cost reduction,
innovation
Patients consuming
healthcare differently,
virtualization of care,
rise of the informed
consumer, emerging
social applications,
new competitors
Expanding ecosystem,
infrastructure readiness,
interoperability needs,
cybersecurity needs,
information access
5. 5
Healthcare industry priorities
Improve
outcomes
Using digital
transformation
(EHR, back-office,
and clinical automation)
to help contain costs
and deliver
value-based care
Operational
efficiency
Patient and staff
experience
Highly secure
ecosystem
Expanding presence in
desirable geographies
as well as investing in
new product and service
initiatives that help
improve
top line growth
Implementing alternate
methods of care delivery,
such as virtual care
(telehealth/telemedicine),
to bring point of care
closer to patient
High priorities include
interoperability of
patient/clinical
information and
protecting strategic
data assets
6. 6
AT&THealthcaresolutions
Vulnerability
probes daily
>90B
People covered by 4G
LTE in North America
>400M
Security Operation
Centers monitored
24/7/365
7 Investment
over the next 25 years to
deliver FirstNet
$40B
Connected
IoT devices
54M
Data transverses
the AT&T network daily
>274PBs
Public safety agencies across
the U.S. using FirstNet services
9K+ 8Nobel Prizes
*Source: 1Q19 AT&T Superlatives
7. 7
Patient care transformation
At hospital:
Infrastructure connectivity
Mobile devices
Security
Yesterday Today
At HQ:
Infrastructure connectivity
Mobile devices
DirecTV
Digital signage
IoMT
At home:
RPM
IoMT
On the go:
*5G/LTE-M
EMM
FirstNet
*5G only available in select markets
8. 8
AT&T healthcare strategy
Connectivity
FirstNet
*5G/LTE-M
Wi-Fi
IBS
Help Improve patient outcomes
Dataanalytics
IoMT
AT&T Control Center
Security
HIPAA/HITECH
Innovation
AT&T Healthcare
Foundry
Immersion days
Intelligent Edge
Collaborators
EMR
Medical device
manufacturers
Network Integration
Strategic Collaborators
. . . . . . . . . . . . . .. . . . . . .. . . . . . .
*5G only available in select markets
9. 9
End-to-end healthcare transformation
MPLS
Meshed
Network
Endpoints
AT&T helps enable digital transformation in Healthcare with an end-to-end
strategy that can help improve patient outcomes
Security
Private
HybridPublic
Private
Cellular
Mobile
Digital
Signage
SDN
IoT
Wi-Fi
FirstNet
Innovate EmpowerConnect
10. 10
Connected care
Digital hospital/clinic
Empowering digital Healthcare
Enhancing healthcare security
Connected caregiver
Simplify and enhance the patient journey
across multiple sites with highly secure
digital intake, entertainment and
education solutions
Help improve care with highly secure
transmission of patient information and
therapy management
Optimize operations and physician-patient
interactions with highly secure
collaboration tools
Connected patient
Enabling Operational Efficiency
11. 11
Making it real: Digital hospital/clinic
Receive text
confirmations and
schedule
appointments
Transportation
services from
patient
home to provider
Patient
authentication
Simplified check-in
and hospital
navigation
Patient
entertainment
Patient
education
of all digital
transformation is
expected to be
focused on the
patient experience
according to industry
analysts – SAP/Oxford
61%
12. 12
Making it real: Connected patient
Enable remote monitoring
by connecting devices via IoT
and providing patients a mobile device
Protect mobile devices
from cybersecurity threats and attacks
Monitor vitals and control therapy
remotely by utilizing mobile devices
with clinical applications
Of physicians said
personal sensor data
would improve
population health –
Ernst and Young
71%
13. 13
Making it real: Connected caregiver
Improved workflows
through clinical applications accessed
in a highly secure manner
Protect mobile devices
from cybersecurity threats and attacks
through mobile device management
Increased visibility into workforce
with the ability to monitor clinical
application performance and data usage
of Healthcare CIOs
rate transforming
clinical operations as
a priority to support
Value Based Care -
Gartner
68%
14. 14
AT&T Foundry for
connected health
The AT&T Foundry for connected health
is a space for collaborating to solve the
problems of healthcare technology,
where we do not have a clear line of
sight to a solution
• Located in the Houston TexasMedicalCenter Campus
• On-sitedevelopment tools and capabilities to rapidly
create prototype devices
• Depict the healthcareflow process includes a hospitalroom,
operating room, nurse station,and home environment
• Specializedengineering personnel to create prototype devices
and applicationsfor custom proof of concepts
15. 15
Connected glasses
A company was looking to
connect people who are blind
or low vision to a trained
professional agent – completely
hands-free assistance at the
touch of a button
Goal
AT&T’s Wireless data connection
integrated with Smart Glasses
allowed the company to help the
visually impaired to gain greater
independence, which helps the
wearer achieve everyday tasks and
take on new challenges
Benefits
The Foundry helped test
different smart glasses and
connected this solution to
AT&T’s network, utilizing
Dynamic Traffic Management
Solution
Needed a way to help people
who are blind and visually-
impaired to navigate unfamiliar
surroundings and situations by
connecting them to a network
of certified agents
Challenge
AT&T Foundry use case
Innovating healthcare IoT
16. 16
AT&T Innovation program
A framework for accelerating client innovation
Governance
Resources
Day-to-day lifecycle
Stewardship
Education
Innovation engagement discipline
Development
Alignment with business goals
Repeated process
Lifecycle support
Innovation delivery framework
Ideation
Ideas
Alignment
Process
Action
Transition
Framework
Client
Challenge
Statement
Client Key
Business
Goals
Client
Innovation
Charter
17. 17
Immersion Event (IE) Program
Interview and gather
• Document business goals
• Analyze target processes
• Up to 5 specialized evaluators
Observe and analyze
• Gather field experience reviews
• Identify gaps (user, process,
devices etc.)
• Up to 5 locations
Report and recommend
• Agree on the report
• Readout the findings
• Recommend next steps
20. 20
Empowering digital healthcare
Utilize Internet ofThings
technologyto trackassets
Meet patient demands
forwirelessconnectivity
Communicate withpatients
through videomanagement
servicesand monitorpatient
vitals at homevia Remote
Patient Monitoringand IoT
Displaymeaningful content via
interactive digital monitors
Help Increasepatient satisfaction
with in-roomentertainment
and education
Decreasepatient waittimes with
simplifiedcheck-inprocess
Communicate moresecurely
and coordinatepatient care
between clinicians
21. 21
Enabling operational efficiency
Transformyournetwork
to supportnext-generation
IT architecture
Enable firstresponderconnectivity
between ambulances and hospitals
Help improvereliability
and up-timeforhospitals
and clinics
Use aintegrated software-based
networkingplatformto configure
flexiblebandwidth needs
Use Internet ofThings to
monitorperformanceof
medical equipment
Help improveconnectivity
and workforceproductivity
AccessEHRsand reports
overmobiledevices
22. 22
Help protect your
hospitalsand clinics
with Internet ofThings
Enhancing healthcare security
Help complywithregulations,
maintain consumertrust, and
protect yourbrand equity
Help ensure safeaccessfrom
mobileassets tointernal tools
and information
Help create a robust
and highly secure
health system
Help protect mission-critical
systemsand end points
24. 24
Digital clinic solution components
Guest
Wi-Fi
VOIP/
Conferencing
Network
• ADI
Security
• DDoS
• Firewall/AT&T FlexWare
Conferencing
• WebEx
AT&T Mobility
• CRU
• Global Smart Messaging
Suite (GSMS)
Wireless back up
• Wireless WAN
VoIP
• AT&T Collaborate/IP Flex
AT&T Wi-Fi
• In building solutions
DirecTV
• In-room and waiting
room entertainment
Applications
• In-building navigation
• Patient transportation
Biometric authentication
• Authentication
Digital signage
• Kiosk check-in
Wireless backup
CRU/GSMS
In-building
navigation
Patient
transportation
Internet
Headquarters/
Datacenter
Wi-Fi
access points
DirecTV
Digital
Signage
Authentication
Premise based
firewall/DDoS
25. 25
Connected patient solutions components
Internet
Server
Server
Customer connected
care data & applications
EMM Services
Customer
Mobility/IoT
services
Customer
APN
Network based
firewall/UTM
Providers
MPLS
Network
Mobile device management
• Licenses
• Support
Internet of Things (IoT)
• M2M/IoT (MB data plans)
CRU Devices
• Tablets
• Smartphones
• Handsets
Security
• Networks based firewall
• Unified threat manager
Network
• AT&T VPN
• ADI
• Hosting
• Service desk
26. 26
Providers
Connected caregiver solution components
Mobility devices
Internet
Patient health information
and clinical applications
Wandera
gateway
Network based
firewall/UTM
MPLS
Network AirWatch
gateway
Enterprise Mobility
Management
• AirWatch
Mobility Security
• Wandera
CRU Devices
• Tablets
• Smartphones
• Handsets
Security
• Networks based firewall
• Unified threat manager
Network
• AT&T VPN
• ADI
27. 27
Digital hospital
Edge-to-Edge consulting
*Subject to availability
Guest Internet
Box from
AT&T
*Mobility services
AT&Tsecurity
IP Switch/
wireless
controller
AT&Twireless
DIRECTV
for business
Beacon
technology
MEC
Voice and
collaboration
Wi-Fi
Video
monitoring
Digital
signage
Secure
kiosk
WayfindingPatient
transport
TDoS service
MPLS networkCorporate traffic
IoT
Internet
28. 28
Connected caregiver
Enhanced
push-to-talk
Box from
AT&T
Voice and
collaborate
AT&T
messaging
solutions
Mobile
security/
device
management
MPP/
mobile
bundle
Employee/pa
tient tablets
Employee IDsIoT buttons Patient room
services
Remote notification
and mobile doctor
Hospital
* *
AT&T mobility FirstNet
Connected ambulance
Enhanced
push-to-talk
Fleet
management
Workforce
management
*
Local connectivity
MEC/CEC
Wi-Fi
access
points
*
Mobility core
NEC *
AT&T mobility
IPSEC VPN tunnel
*Subject to availability
30. 30
IP Program Stewardship
AT&T Innovation program
Education and collaboration
• Exec. Conversations
• Lunch and Learns
• Hot Tech Workshops
• Global Partner Ed.
• Industry events
• Client controls
Innovation development
• Innovation workshops
• AT&T Hack-a-thons
• Proof of Concept Labs
• AT&T Labs
• AT&T Foundry
• TIP
Governance and operations
• ROI/TCO Assistance
• KPI Development
• Phase documentation
• Operations
• Consultations
Immersion
• Discovery
• Observation
• Day in the life
• Identification
• Analysis
Submission Status PresentationSponsorshipElection/Prioritization
31. 31
Custom assigned skillset
Resource ecosystem
Report
Ideation
Ideas
alignment
process
Action
transition
framework
Client
challenge
statement
Client key
business
goals
Client
innovation
charter
AT&T Innovation program
Business immersion event
Business
immersion
event
IP Program Event
Getting to know: [Client]
Focus: [Area of investigation]
Event: [e.g. Ride-along, Day in the life of …, etc.]
Who: [AT&T Resources assigned]
Where: [Location(s) of activity]
Delivery: [What will be the deliverable,
e.g. key findings]
AT&T
32. 32
Use case | Accelerating information
to improve outcomes
“To be able to look at patient scans virtually instantaneously – it definitely speeds up the diagnosis”
To provide highly personalized
care across center locations,
with a 100% digital approach
Goal
Images quickly accessible to
doctors post scan, with readily
available bandwidth capacity
Benefits
Redesigned the network
using AT&T Switched
Ethernet on Demand
Solution
Increase in electronic
imaging caused WAN
bottlenecks, requiring
studies to be sent at night
Challenge
Leading cancer center
33. 33
Use case | Innovating healthcare IoT
Worldwide provider of
advanced rehabilitation
mobility solutions and
accessories
Goal
Allowed for the
monitoring of patient
comfort, wheelchair
performance, and
maintenance requirements
Benefits
Developed the Connected
Wheelchair with sensors and
management portal UI
Solution
Method needed to monitor
patient wheelchairs for
proactive maintenance and
improved patient care
Challenge
Connected wheelchair
34. 34
Use case | Delivering personalized
care at home
Home health provider delivered
value-based care for aging in
place to seniors in 25 states
across the U.S.
Goal
Turnkey solution that shipped
devices ready to use, with built-
in device and data protection,
plus 24x7 helpdesk support
Benefits
Mobile tablets with highly
secure wireless access to
corporate applications and
patient records
Solution
Unprecedented demand for
services required its large
field force of caregivers to
increase efficiency, while
protecting growing amounts
of patient information
Challenge
Home health provider connecting large field force of mobile caregivers
41. 41
What is IoT?
IoT turns any object into a
source of information about that
object*:
• Heart monitor
• Pill bottle
• Wheelchair
• Doctor
• Patient
…. And more
*Deloitte University Press, No appointment necessary: How the IoT
and patient-generated data can unlock health care value, 2015, pg. 4
42. 42
How IoT will be used next
*Deloitte
**IDC
“Within five years, the majority
of clinically relevant data … will
be collected outside of clinical
settings.”*
• 11.4% of respondents say
they now use IoT to remotely
monitor patients
• 77.2% say they are
researching, piloting or
implementing programs
43. 43
Multi-layered IoT solutions
Asset
management
Retail Consumer electronics
wearables
Agricultural
oil and gas
Connected car Fleet
management
Smart citiesConnected
factory
Healthcare
Multi-Network Connectivity
IoT Devices
APIs
Cloud
Security
IoT Platform
IoT Devices
Analytics
Data Management
Billing Management
Service Management
Device Management
Solutions
Endpoints
44. 44
AT&T Integrated IoT Solution components
SIM
Rugged devices
Modem
Module
EKG
Connected
Assets
AT&T Private
Cellular
Service
Delivery
IoT
Platform
Cloud
Collaborators
Applications
Provide professional services to design, integrate, deploy, and manage across all areas of the solution
Connected Assets Cellular Network Service Delivery IoT Platform Cloud Applications
• LTE-M Button
• Sonim Xpi
• WIN CIR
• LTE-M modules
• AMOC certified
• LTE-M Button
• Global SIM
• AT&T Control
Center
• AT&T IoT platform • IBM Maximo
• Salesforce
• AWS
• Microsoft Azure
• AMOC
• Connected cooler
• Connected pallet
• Emerson grind2energy
Endpoints
45. 45
AT&T integrated IoT
solution components Connectivity
Seamlessly purchase, provision, and
manage SIMs for your devices and
utilize the AT&T LTE cellular network
for reliability, security, and mobility
Device services
Onboard, monitor, and manage your
devices, messages, and deployments
Data orchestration
Store your IoT data with DataFlow or
use DataFlow to deliver data to your
chosen location
Data visualization
Aggregate, compare, and track your
device data in customizable IoT
dashboards to gain near real-time
insight into your assets
Onboard devices
Use pre-built device templates or translate custom protocols to support
bi-directional communications with a wide range of IoT devices
Visualize and track
Data organization, dashboards, rules and applications enablement
Integrate with enterprise system
Pre-built connectors for popular and customer back-end SaaS, OSS/BSS,
and cloud systems
Deploy to production
Directly deploy to production from GUI to choice of available
geographically redundant hosted clouds (AWS, Azure)
Develop custom solutions
Create custom business logic to react to sensor data, transform and
augment near real-time data sets, and generate value from insights
DataFlow
Endpoints
46. 46
AT&T enables massive IoT with
Low Power Wide Area networks
LTE-M and NB-IoT deployed nationwide on licensed spectrum
Longer
battery life
Lower
cost hardware
Reduced
module size
Growing worldwide
footprint
“Out-of-the-box”
connectivity
Industrial Sensors
Telematics
Asset trackers
Biometrics devices
Patient monitors
Utility meters
Smart appliances
Smart agriculture
Smart home
Uses
47. 47
How IoT can deliver sustainability in
healthcare vertical
Sustainability
focus areas
Description* AT&T IoT solutions & Use cases**
Energy & Emissions
Lighting retrofits, HVAC energy,
carbon intensity
Efficiency-as-a-Service, Pro Services – IoT Enabled Building
Energy, Asset Management
Water
Water use at Retail,
manufacturing and R&D sites
AT&T Smart Irrigation, IoT Platforms & Connectivity, Pro
Services
Waste
Food Waste (hospitals), solid
waste management, recycling
IoT Platforms and Connectivity, Food Waste recycling, Asset
Management
Transportation
Route optimization, emissions,
driver safety
AT&T Fleet Management, AT&T Fleet Complete, Connected
pallets and transportation assets
Health and
Wellbeing
Healthcare access, wellness
programs, prescription drug use
Connected devices – Remote Monitoring Systems, medication
adherence devices & health wearables
*From Healthcare CSR reports
**More examples at att.com/iot-for-good
50. 50
AT&TIoTButton
Patientcare
Customer objective
Customer was seeking a way to provide a simple
solution for senior citizens to easily stay in touch
with care staff.
AT&T solution - IoT Button
• AT&T IoT Button provides patients a one-click
solution to notify care staff about their health status, request
medication, or call for help
• Solution allows senior citizens to live independently while still
receiving highly-interactive assistance when they need it
Customer value
• Notifies EMS when emergency response is required, offering
better care for senior citizens
• Includes bathroom handicap emergency button and a virtual
concierge for easy medication requests
54. 54
Medicaldeviceperformance
management
Globalmedicaldevicemanufacturer
Customer objective
• Remotely gather data from medical devices, triage issues,
and analyze device usage
• Create effective device maintenance plans
• Transfer data securely into the cloud, generate alarms,
and transfer log files to client backend
• Target software updates
AT&T solution - Professional services for IoT
• Configure AT&T Control Center for connected devices
• Enable client machines to use highly secure AT&T cellular
network to allow client to compress, upload, and transfer data
Customer value
• Eliminates manual field technician processes
• Provides insight from monitoring asset state and usage history
55. 55
Servicedelivery
Medicalsuppliescourier
Customer objectives
Capture proof of delivery and seamlessly track pick up and
drop off of medical materials.
AT&T solution - Control Center
• AT&T Control Center provides a platform for mobility SIM
card management, to manage and monitor usage of the
devices for near real-time support
• Additional services deployed include lifecycle management
and help desk support
Customer value
• The customer can quickly address and correct issues as
they arise to help improve productivity and customer
satisfaction
• AT&T helps manage the IoT solution from end-to-end,
allowing the transport company to focus on their day-to-
day business
56. 56
Smartglasses
Customer objective
• Assist over 20 million people in the U.S. who are blind or have low-
vision
• Customer wanted to provide an alternative for visually impaired
individuals to navigate unfamiliar places and even to run a
marathon
AT&T solution - Control Center
• Connected smart glasses for the blind and visually impaired that
communicate directly to live agents who can see what the user
can’t and help end users navigate and conduct daily activities
• AT&T tested a variety of glasses and enabled LTE connectivity for
initial smart glasses, while collaborating with manufacturing
partners on future versions
Customer value
• Empowered people who are blind/low-vision individuals by
connecting them to a network of certified agents via smart glasses
• Enabled navigation of unfamiliar surroundings
Visionenablement
57. 57
Patient monitoring
Healthcare
Customer objective
To allow patients to use a mobile medical device to perform
a routine test and send the test data to a healthcare
professional in near-real time.
AT&T solution – LTE-M Connectivity
Designed for IoT devices, the AT&T LTE-M network provides
carrier grade security, coverage enhancement for better
in-building coverage, power savings due to the frequency
of data transmission, and lower cost device modules.
Customer value
• Reduced time and money spent on in-home or in-office visits
• Cost-efficient features include power-saving mode and
lower cost modules
• Improved effectiveness with carrier-grade highly secure
connection with reduced potential for interference
58. 58
Usecase:Connectingdevices
withAstute CTR-01TM
Customer
objectives
AT&T
solution
Astute hub with AT&T LTE-M and AT&T Control Center to optimize and
streamline device and data management to gain actionable insights
• Hub/gateway auto-connects with pre-integrated BLE devices and provides
highly secure data transfer to the cloud via AT&T LTE network
• Supports sensors for blood pressure meters, EKG monitors, glucometers,
medication adherence monitors, pulse oximeters, weight scales, and more
• Integrates virtually seamlessly with existing systems; with the Astute Data
GuardianTM
API toolkit, sensor data is delivered in a standardized, easy-to-
consume JSON format
MQTT/TLS v2.1 supports HIPAA
compliance for communications
with cloud servers
Simplifies the ability to
aggregate and manage
data from multiple medical
devices on a single platform
Patient ease of use
Customer value
• Provide a LTE-M gateway for existing Bluetooth®️ Low Energy (BLE)
medical devices
• Support pre-integrated medical devices
• Provides location flexibility for patients
• Update hub firmware via firmware over-the-air (FOTA) process
• Encryption at the device level
60. 60
Bringing collaboration tools people need
Web
Conferencing
Video
Conferencing
Voice –
IP Telephony
Audio
Conferencing
SIP
Trunking
Team
Collaboration
Platforms
AT&T Collaborate
Contact
Center
IM &
Presence
Mobile centric
solutions
Connects nearly all
endpoints
Highly secure
delivery
through mobile
cloud architecture
AT&T NetBond®
across
different platforms
Manage end
to end service
Virtualize
infrastructure
Integrates with
Meshed
Network
62. 62
Enabling edge to edge vision
SD Network
SD-WANVirtualized
Services
• Virtualized Edge – simplified deployment of
network functions, flexible management options,
and improved TCO
• SD-WAN – flexible, cost-effective, application
based routing
• AT&T’sIntegratedVision: SDN-enabledCore with
virtualized edge andflexible access options – all on
a single paneof glass
&
• SDN-Enabled Core – faster implementation,
dynamic bandwidth and reconfiguration for
transport services
63. 63
Virtualizing the Edge with AT&T FlexWare
Applications
Expanding and agile
VNF ecosystem
Devices
Future-ready
hardware platform
for nearly any site type
Networks
Network agnostic
global solution:
AT&T 3rd party
Deployment
Flexible options
for nearly any solution
requirements
Virtual
Edge
Router
Security
WAN-X
SD-WAN
64. 64
One integrated intelligent network
MPLS
Internet
VPN + LTE
AT&T FlexWare
SD-WAN
VPN + Internet
AT&T FlexWare
SD-WAN
Dual Broadband
SD-WAN
Internet
Cloud providers
AT&T FlexWare
VPN for cloud
Dual VPN
SD-WAN gateway
IPsec gateway
Hub site
Data center
Dual Ethernet
65. 65
Evolving with SD-WAN
SD-WAN Network-based
• Per-site choice
• Elegant migration path
• Improved performance
with MPLS
Virtual
Edge
SD-WAN Over-the-top
Combine MPLS quality and
lower-cost Internet at each
site for an optimal balance
of performance, security,
and cost.
Network-based
• Flexible service
chaining
• Transport agnostic
• Customer technology
choice.
Over the top
Hub site
Branches AT&T
MPLS
MPLS
Branches
Internet
Hub site
Internet
Get dynamic links on lower-
cost, private, broadband,
or wireless connections.
66. 66
One integrated intelligent network
Virtual
Edge
Meshed
Network
SD-WAN
VPN + Internet
SD-WAN
Dual Broadband
SD-WAN
Internet
Dual VPN
VPN for Cloud
Hub Site
Dual
Ethernet
Data
Center
IPSec Gateway
SD-WAN
Gateway
AT&T
FlexWare
VPN + LTE
Cloud
Providers
MPLS
Internet
AT&T
FlexWare
AT&T
FlexWare
69. 69
Patient Experience and ROI
Reduce patient wait times
Provide Secure Access
Expedite data entry, payment
collection, and digitally store
records
Streamline data collection
Industry value in 2024
Average employees per
health system
Lost patients cost
doctors yearly
Staff hours spent giving
directions
Improve
Operational Efficiency
Patient Wait Times
Patient Experience
. . . . . . .
. . . . . . .
. . . . . . .
$200K
4.5K
5K
$30B
70. 70
AT&T Healthcare Strategy
Connectivity
FirstNet
*5G/LTE-M
Wi-Fi
IBS
Help improve patient outcomes
Dataanalytics
IoMT
AT&T Control Center
Security
HIPAA/HITECH
Innovation
AT&T Healthcare
Foundry
Immersion days
Intelligent Edge
Application
EMR
Medical device
manufacturers
Strategic
collaborators
. . . . . . . . . . . . . .. . . . . . .. . . . . . .
*5G only available in select markets
71. 71
Making it Real: Digital Hospital
Receive text
confirmations and
schedule
appointments
Transportation
services from
patient
home to provider
Patient
authentication
Simplified check-in,
hospital navigation
and Patient Tracking
Patient
entertainment
Patient
education
of all digital
transformation is
expected to be
focused on the
patient experience
according to industry
analysts – SAP/Oxford
61%
72. 72
Digital Kiosk
Kiosk Check In (Elo Touch)
Partner MobileApplications
Wayfinding (Gozio)
Transportation (Lyft)
Biometric Authentication
Patient Authentication, Facial or Fingerprint (LifeMedID)
Scheduling
EMR Integration (LifeMedID)
Payment Processing
LifeMedID
Patient Tracking
RFID Wrist Bracelets (Zebra)
Strategic Partner Solutions
AT&T Solutions Patient Transportation
Wireless Backup
IoT Patient Tracking
In-building Navigation
Guest WiFi
WiFi
Access
Points
Internet
Premise Based
Firewall / DDoS
Headquarters /
Datacenter
DirecTVVOIP/
Conferencing
Digital Kiosk Authentication
Digital Hospital Solution Components
73. 73
AT&T Check-in Kiosk Elements
Improve patient experience and operational efficiency via an integrated check-in kiosk
• One integrated solution that utilizes
vendors specializing in Healthcare
• Tethering patient identity to EMR
• Integrates into your EMR scheduler
• Helps reduce patient wait times
which increases customer loyalty
• Expedite data entry, payment
collections, and enable paper
records storage
• Customizable based on your
business needs
Kiosk hardware
Patient
Authentication
Patient/asset
tracking
Wayfinding
Patient
Transportation
Solution Benefits
76. 76
AT&T and Gozio – Improving the
Patient and Visitor Experience
AT&T Healthcare Wayfinding leverages Gozio’s patented technology to improve the
hospital’s bottom-line and delivers the best overall mobile patient and visitor experience.
Patients and visitors will be guided seamlessly from home to the closest parking deck and
to their destination indoors.
powered by GOZIO®
77. 77
Platform Overview
Analytics
Create surveys
and review patient engagement
Kiosks
Deliver maps and content to kiosks for
the episodic hospital visitor
Turnkey Mobile Platform
A complete solution from mapping and
installation to data uploads and maintenance
Indoor Navigation
Accuracy of up to four feet
from any indoor destination
Content Manager
Update maps, services, amenities
and physicians in real time
Data Integration
Import and integrate existing data
powered by GOZIO®
78. 78
Customer Benefits
AT&T Wayfinding Powered by Gozio helps deliver
patients, families and caregivers efficiently,
effectively, and safely to their final destination
within the healthcare system.
• Digitally empower patients
• Bring the outdoor navigational experience
indoors
• Healthcare specific expertise
• Elevate patient experience and HCAHP scores
• Missed appointments & staff interruptions
decline
• Complete, Turn-key, Patient Engagement
Platform
The solution uses unique and powerful
mapping technologies to create
applications with customized content
management, data integration, and
analytics.
powered by GOZIO®
79. 79
Solution Differentiators
• 3D robotic mapping technology with Gozio’s
Magellan.
• No broadband connection required
• Efficient use of smartphone’s CPU & battery
• Best in Class location accuracy
• Update maps, services, amenities and physicians in
real time
• Import and integrate existing data
• Create surveys and review patient engagement
• Deliver maps and content to kiosks for the episodic
hospital visitor
• A complete solution from mapping and installation to
data uploads and maintenance
• Bluetooth Low Energy Beacons with 3-5 year battery
life with fully managed installation/maintenance
powered by GOZIO®
81. 81
Gain Insight with Analytics
Analyticsandsurveydata:
Feedback mechanism for patient engagement
Near real-time visitor insight
Where are visitors driving from?
What are they searching for?
Where are they while searching?
Monitor app adoption rates
Monitor re-use rates by feature
Access to Analytics and Survey Portals
powered by GOZIO®
82. 82
Mapping Technology
BluetoothLowEnergyBeacons
Purpose Built for:
Accurate wayfinding
3-5 year battery life
iOS and Android compatible
Fully managed installation/maintenance
RoboticMapping
Passive indoor mapping process
No broadband connection required
Efficient use of smartphone’s CPU & battery
3D robotic mapping technology with Gozio’s Magellan. Best in Class
location accuracy gives your patients the confidence of getting to
their appointment on time and improves their overall patient
experience.
powered by GOZIO®
83. Zebra’s Healthcare Solutions
Designed to Enhance the Care Ecosystem
• Clinician, Faculty & Staff Intelligence: Bolster
efficiency, safety, and satisfaction by eliminating
workflow bottlenecks, accelerating
responsiveness and reducing non-value activities
• Patient & Visitor Intelligence: Deliver efficient
and safe patient care tracking to expedite the
admissions process, optimize patient movement
and monitor patient status, while minimizing
disruption and cost.
• Asset Intelligence: Eliminate wasted time, avoid
unnecessary capital equipment purchases and
increase patient care focus through visibility into
your medical devices, equipment, medications,
specimens, and supplies
PATIENT STAFF
ASSET
84. IMAGE AREA
7.5” h x 6.9”w
The Value of Location Technologies
Finding the right technology for the proper use-case
The Challenge
1. Understanding the problem(s) to
solve, the business impacts, and
the benefits resulting from a
location-based solution
2. Choosing the best location
technology for the use case
3. For complex issues, multiple
technologies may be required. No
one technology does it all
Infrared
Update Rates
LocationAccuracy
PortalZoneMeter
Tag Proximity/In
Reader's RF Field
SecondsVisual Scans MinutesHours
Sub-meter
Sub-seconds
Other “Active RFID”
Systems
BLE
Accuracy
Data Output
Passive
RFID
NFC
Barcode
UWB Technology
GPS
ISO 24730-2
WhereNet
Ultrasonic
Wi-Fi
WiFi
GPS
85. SOFTWARE
INTEGRATION
Ensure project
success
integrating
edge-data and
enterprise
mobility
software
LEARNING AS
A SERVICE
Give your
employees the
knowledge
they need, the
way they need
it, to embrace
new solutions
on day one
and beyond
RFID
DESIGN
Improve the
speed,
performance
and
probability of
success of
any RFID
project.
SOLUTION
JUMPSTART
Visualize
your entire
new data
solution and
demonstrate
proof of
concept to
the rest of
your
business
SOLUTION
VALIDATION
Gain the
assurance
that your new
data solution
is ready to
work end-to-
end with
existing Zebra
technology
PROGRAM
MANAGEMENT
Implement your
large-scale Zebra
deployment and
IES project
expertly end-to-
end.
SAVANNA
SIGNATURE
SERVICE
Accelerate the
design and
deployment of
your Zebra
Savanna location
solution.
WORKFLOW AND
DESIGN
CONSULTING
Discover new
methods to
transform your
operations.
VOICE
ENABLEMENT
Accelerate
customized
voice solutions
to meet your
mobility and
infrastructure
needs.
Zebra’s Signature Services at a glance
Nine Key Capabilities:
Zebra Signature Services
89. 89
AT&T and Gozio – Improving the
Patient and Visitor Experience
AT&T Healthcare Wayfinding leverages Gozio’s patented technology to improve hospital’s
bottom-line and delivers the best overall mobile patient and visitor experience.
Patients and visitors will be guided seamlessly from home to the closest parking deck and
to their destination indoors.
powered by GOZIO®
90. 90
Platform Overview
Analytics
Create surveys
and review patient engagement
Kiosks
Deliver maps and content to kiosks for
the episodic hospital visitor
Turnkey Mobile Platform
A complete solution from mapping and
installation to data uploads and maintenance
Indoor Navigation
Accuracy of up to four feet
from any indoor destination
Content Manager
Update maps, services, amenities
and physicians in real time
Data Integration
Import and integrate existing data
powered by GOZIO®
91. 91
Customer Benefits
AT&T Wayfinding Powered by Gozio helps deliver
patients, families and caregivers efficiently,
effectively, and safely to their final destination
within the healthcare system.
• Digitally empower patients
• Bring the outdoor navigational experience
indoors
• Healthcare specific expertise
• Elevate patient experience and HCAHP scores
• Missed appointments & staff interruptions
decline
• Complete, Turn-key, Patient Engagement
Platform
The solution uses unique and powerful
mapping technologies to create
applications with customized content
management, data integration, and
analytics.
powered by GOZIO®
92. 92
Solution Differentiators
• 3D robotic mapping technology with Gozio’s
Magellan.
• No broadband connection required
• Efficient use of smartphone’s CPU & battery
• Best in Class location accuracy
• Update maps, services, amenities and physicians in
real time
• Import and integrate existing data
• Create surveys and review patient engagement
• Deliver maps and content to kiosks for the episodic
hospital visitor
• A complete solution from mapping and installation to
data uploads and maintenance
• Bluetooth Low Energy Beacons with 3-5 year battery
life with fully managed installation/maintenance
powered by GOZIO®
94. 94
AT&T and Gozio – Improving the
Patient and Visitor Experience
AT&T Healthcare Wayfinding utilizes Gozio’s patented technology to improve the hospital’s
bottom-line and delivers an improved overall mobile patient and visitor experience.
Patients and visitors can be guided from home to the closest parking deck and to their
destination indoors.
powered by GOZIO®
95. 95
Customer Benefits
AT&T Wayfinding Powered by Gozio helps
efficiently deliver patients, families and
caregivers to their final destination within the
healthcare system.
• Digitally empower patients
• Bring the outdoor navigational experience
indoors
• Healthcare specific expertise
• Elevate patient experience and HCAHP scores
• Missed appointments & staff interruptions
decline
• Complete, Turn-key, Patient Engagement
Platform
The solution uses unique and powerful
mapping technologies to create
applications with customized content
management, data integration, and
analytics.
powered by GOZIO®
96. 96
Solution Differentiators
• 3D robotic mapping technology with Gozio’s
Magellan.
• No broadband connection required for robotic
mapping
• Efficient use of smartphone’s CPU & battery
• Best in Class location accuracy
• Update maps, services, amenities and physicians in
near real time
• Import and integrate existing data
• Create surveys and review patient engagement
• Deliver maps and content to kiosks for the episodic
hospital visitor
• A complete solution from mapping and installation to
data uploads and maintenance
• Bluetooth Low Energy Beacons with 3-5 year battery
life with fully managed installation/maintenance
powered by GOZIO®
98. 98
Platform Overview
Analytics
Create surveys
and review patient engagement
Kiosks
Deliver maps and content to kiosks for
the episodic hospital visitor
Turnkey Mobile Platform
A complete solution from mapping and
installation to data uploads and maintenance
Indoor Navigation
Accuracy of up to four feet
from any indoor destination
Content Manager
Update maps, services, amenities
and physicians in near real time
Data Integration
Import and integrate existing data
powered by GOZIO®
99. 99
Gain Insight with Analytics
Analyticsandsurveydata:
Feedback mechanism for patient engagement
Near real-time visitor insight
Where are visitors driving from?
What are they searching for?
Where are they while searching?
Monitor app adoption rates
Monitor re-use rates by feature
Access to Analytics and Survey Portals
powered by GOZIO®
100. 100
Mapping Technology
BluetoothLowEnergyBeacons
Purpose Built for:
Accurate wayfinding
3-5 year battery life
iOS and Android compatible
Fully managed installation/maintenance
RoboticMapping
Passive indoor mapping process
No broadband connection required
Efficient use of smartphone’s CPU & battery
3D robotic mapping technology with Gozio’s Magellan. Best in Class
location accuracy gives your patients the confidence of getting to
their appointment on time and improves their overall patient
experience.
powered by GOZIO®
102. Zebra’s Intelligent Locationing Solutions
Proprietary Information
Zebra Solutions
Simple but Effective Locationing to Enhancing the
Patient Experience
103. Zebra’s Healthcare Solutions
Designed to Enhance the Care Ecosystem
• Clinician, Faculty & Staff Intelligence:
Bolster efficiency, safety, and satisfaction
by eliminating workflow bottlenecks,
accelerating responsiveness and reducing
non-value activities
• Patient & Visitor Intelligence: Deliver
efficient and safe patient care tracking to
expedite the admissions process,
optimize patient movement and monitor
patient status, while minimizing
disruption and cost.
• Asset Intelligence: Eliminate wasted time,
avoid unnecessary capital equipment
PATIENT STAFF
ASSET
104. IMAGE AREA
7.5” h x 6.9”w
The Value of Location Technologies
Finding the right technology for the proper use-case
The Challenge
1. Understanding the problem(s) to
solve, the business impacts, and
the benefits resulting from a
location-based solution
2. Choosing the best location
technology for the use case
3. For complex issues, multiple
technologies may be required. No
one technology does it all
Infrared
Update Rates
LocationAccuracy
PortalZoneMeter
Tag Proximity/In
Reader's RF Field
SecondsVisual Scans MinutesHours
Sub-meter
Sub-seconds
Other “Active RFID”
Systems
BLE
Accuracy
Data Output
Passive
RFID
NFC
Barcode
UWB Technology
GPS
ISO 24730-2
WhereNet
Ultrasonic
Wi-Fi
WiFi
GPS
105. SOFTWARE
INTEGRATION
Ensure project
success
integrating
edge-data and
enterprise
mobility
software
LEARNING AS
A SERVICE
Give your
employees the
knowledge
they need, the
way they need
it, to embrace
new solutions
on day one
and beyond
RFID
DESIGN
Improve the
speed,
performance
and
probability of
success of
any RFID
project.
SOLUTION
JUMPSTART
Visualize
your entire
new data
solution and
demonstrate
proof of
concept to
the rest of
your
business
SOLUTION
VALIDATION
Gain the
assurance
that your new
data solution
is ready to
work end-to-
end with
existing Zebra
technology
PROGRAM
MANAGEMENT
Implement your
large-scale Zebra
deployment and
IES project
expertly end-to-
end.
SAVANNA
SIGNATURE
SERVICE
Accelerate the
design and
deployment of
your Zebra
Savanna location
solution.
WORKFLOW AND
DESIGN
CONSULTING
Discover new
methods to
transform your
operations.
VOICE
ENABLEMENT
Accelerate
customized
voice solutions
to meet your
mobility and
infrastructure
needs.
Zebra’s Signature Services at a glance
Nine Key Capabilities:
Zebra Signature Services
107. Health AR/VR Global Market Overview
Fastest growing and largest
employment industry segment in the
U.S.
$3.3T in U.S. Expenditure 2018 (18%
GDP)
Large number of end-users
10M Physicians worldwide
Healthcare is the 2nd largest
addressable market for VR/AR
The Healthcare AR/VR market is
expected to be at least $6.8 billion by
2023
$6.8 B
108. Key Health Industry Drivers and Challenges
Infinite Demand
Aging population, chronic disease,
global shortage of 4.3M health
professionals
Data Rich, Insight Poor
Behind in digital transformation,
growing complexity, lack of
integration, heavy administrative
burden
Geography is Destiny
60% of health determined by zip code,
hospital is the traditional point of care
Convenience Pressure
Consumerization (5B people with
smart mobile devices, telemedicine
booming)
109. Our Mission
Enable a more connected, collaborative, distributed experience with spatial
computing
Prevention Diagnosis Treatment Management
Spatial Health Platform
110. Spatial Health Platform Enables these Solution Focus Areas
Closer to home, digital
augmentation of less skilled clinical
workers
Digital Hospital Digital Clinic
Optimize hospital with digital
solutions promoting efficiency,
accuracy and quality
Continuous health with prevention,
early intervention, on a personal
device
Digital Health Anywhere
111. Spatial Computing enables the blending of digital content
and the physical environment
Digital environment that isolates
you from the physical world
Digital content on top of your
physical world
Digital content interacts with your
physical world
MAGICLEAP
2019
CONFIDENTIAL
NOTFORDISTRIBUTION
11
1
114. ● Many screens
● Limited space
● Information overload
● Equipment and cabling everywhere
● Displays are often away from patient,
and doctor not looking at the patient
● Sterility challenges
● 3D data displayed on 2D monitors
● Increasing complexity of procedures
● Data not used, data not integrated
114
Current Operating Rooms
149. 161
Our mobile 5G+
(mmWave) network is
live today in parts of
21 cities:
Atlanta
Austin
Charlotte
Dallas
Houston
Indianapolis
Jacksonville
Las Vegas
Los Angeles
Louisville
Nashville
New Orleans
New York City
Oklahoma City
Orlando
Raleigh
San Antonio
San Diego
San Francisco
San Jose
Waco
161
NETGEAR NIghthawk
NETGEAR Nighthawk® Samsung S10 5G
156. Dedicated
eNode B
Shelter
Mobile Device Radio NetworkAccess Core
1
2
1
2
1
2
AT&T Mobility
Application
Server
Cloud
Other
Domain
Application
Latency = 40ms+
M O B I L I T Y T O D A Y