Market Library Services Using Web 2.0 Tools
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This document discusses how libraries can use Web 2.0 tools for marketing. It begins by defining marketing as keeping in constant touch with consumers to understand their needs and develop products to meet those needs. It then contrasts traditional marketing approaches with Web 2.0 approaches that emphasize collaboration, convenience and community. The rest of the document provides a step-by-step guide for developing a marketing plan using Web 2.0 tools, including identifying needs, researching the audience, crafting messages and evaluating effectiveness. Specific tools mentioned include blogs, social networks, directories and search engines.
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Market Library Services Using Web 2.0 Tools
- 1. Marketing Library Services Using Web 2.0 Lori Reed librarytrainer.com August 6, 2009
- 5. Traditional Marketing vs. 2.0 Marketing
- 10. Step 1: Identify a need
- 11. Step 2: Research http://flickr.com/photos/auntie/3043374405 /
- 12. Step 3: Identify the audience http://flickr.com/photos/chelmsfordpubliclibrary/466320126/
- 13. Step 4: Identify objectives http://flickr.com/photos/78239079@N00/2182366965/
- 14. Step 5: Craft your message http://flickr.com/photos/russandlori/2422692763/
- 15. Step 6: Find the right platform/tools
- 16. Step 7: Develop a plan http://flickr.com/photos/russandlori/3288947251/
- 17. Step 8: Evaluate http://flickr.com/photos/heidigoseek/73168858/
- 19. Can your users find you?
- 21. What services do you offer? List yourself in those directories
- 32. Google Alerts
- 33. gotoweb20.net
Editor's Notes
- Using Technology to Market Library Services Twitter, Facebook, MySpace...it's more than having a lot of friends. Social networking sites are a great way to connect with not only existing library customers but new customers as well. Learn about the latest tools available to market your programs and services. These tools are free and require little technical skill. Then learn how to develop a simple marketing plan that ensures you use these tools in an effective way. Thursday, 2:00 PM - 3:30 PM; 1 session on February 19, 2009
- Kotler/Levy PLA 2005 Spring Symposium
- http://en.wikipedia.org/wiki/Marketing#Four_Ps In the early 1960s, Professor Neil Borden at Harvard Business School identified a number of company performance actions that can influence the consumer decision to purchase goods or services. Borden suggested that all those actions of the company represented a “ Marketing Mix ”. Professor E. Jerome McCarthy , also at the Harvard Business School in the early 1960s, suggested that the Marketing Mix contained 4 elements: product, price, place and promotion. Product : The product aspects of marketing deal with the specifications of the actual goods or services, and how it relates to the end-user 's needs and wants. The scope of a product generally includes supporting elements such as warranties, guarantees, and support. Pricing : This refers to the process of setting a price for a product, including discounts. The price need not be monetary; it can simply be what is exchanged for the product or services, e.g. time, energy, or attention. Placement (or distribution ): refers to how the product gets to the customer; for example, point-of-sale placement or retailing . This third P has also sometimes been called Place , referring to the channel by which a product or service is sold (e.g. online vs. retail), which geographic region or industry, to which segment (young adults, families, business people), etc. also referring to how the environment in which the product is sold in can affect sales. Promotion : This includes advertising , sales promotion , publicity , and personal selling , branding and refers to the various methods of promoting the product, brand , or company. These four elements are often referred to as the marketing mix , [2] which a marketer can use to craft a marketing plan .
- Build a plan first. Don’t put the cart before the horse.
- http://www.usm.edu/pr/releases/2006/jun/images/library.jpg
- Don’t forget to factor in budget and staff hours to create and maintain content and sites.
- http://flickr.com/photos/ericrobinson/2785264341/ http://www.flickr.com/photos/edkohler/2863011654/