Here are some of the lessons I learned from our community of practice group about enterprise search.
The presentation was pressented on Enterprise Search Europe Oct. 21. 2015
2. www.IntraTeam.com@KurtKragh @IntraTeam
Agenda
• Trust
• Search scopes
• Listen to your users
• Search for documents
• Delete and delete
• Autonomy
• Maintenance
• Feedback
• Taxonomy
• Advanced search
• People Search
• Governance
• Fresh content
• Refiners
• Federated search
• Paradoxes
• ROI
3. www.IntraTeam.com@KurtKragh @IntraTeam
• Worked with intranets since 2000 and
search since 2009
• Facilitated Community of Practice
groups since 2002
• Benchmarked intranets since 2005
• @KurtKragh
Kurt Kragh Sørensen
5. www.IntraTeam.com@KurtKragh @IntraTeam
• 200 members of our 20 communities of
practice in Denmark and Sweden –
Primarily focused on intranet, search
and SharePoint
• 2,600+ profiles on our online community
www.IntraTeam.com
• Community about optimizing the
intranet and the digital workplace
• @IntraTeam 5,000+ followers
• IntraTeam Event Copenhagen
About IntraTeam
13. www.IntraTeam.com@KurtKragh @IntraTeam
Listen to the users
›Listened to Customer Service to understand
the search terms
›When did you last use the search engine?
This tells you if the search engine works.
›Find skills in the switchboard/Customer
support
18. www.IntraTeam.com@KurtKragh @IntraTeam
Autonomy
›Expensive to upgrade
›SharePointy 2013 searches better than
Autonomy. 2/3 of Best Bets should not re-
enters in SharePoint 2013 when moving
from Autonomy.
›SharePoint and Autonomy are not friends
24. www.IntraTeam.com@KurtKragh @IntraTeam
Taxonomy
›Nobody has a company wide taxonomy
›Metadata
›CEO understands metadata and the value of
them.
›“Only 10% of metatags would be used of other
people.”
›SpeechMiners can tag speak
›Folksonomy
›The users tagged the content with their own
names so they could find the content again.
28. www.IntraTeam.com@KurtKragh @IntraTeam
People Search
›Type-a-head on name and phone No. No skills
›E-mail, phone and Lync directly visible in the
search
›Skills: Easy for engineers
›Best Bets for reception, support and canteen
›People search works when the users phones or
send an e-mail after search
›Linkedin Connector
32. www.IntraTeam.com@KurtKragh @IntraTeam
Keep content fresh
Marks content so you know if it is not
updated.
E-mail to content owner when the content
is not updated within the last quarter.
If ignored. New e-mail and the content will
be marked yellow.
Still ignored. New e-mail now cc content
responsible and will be marked red.
Results presented on board meeting
38. www.IntraTeam.com@KurtKragh @IntraTeam
Paradox
“Storage costs are key. And it looks like there are
conflicting pressures: the cost of storage is
increasing, and the cost of storage is decreasing.”
Huh? “What’s happening is that the price of storage
is decreasing, but the cost is increasing.
And due to cloud and technology advancements,
the raw cost of storage is decreasing about 15% or
20%, but data is increasing at 40% to 50%. We
thought that the cloud, or tiering or de-duping was
going to save the day… but it hasn’t been the
solution.”
And: “IT budgets are growing at about 3% per
year.”
Jake Frazier, senior managing director for FTI Consulting