4. 80% of the day communicating
9% - Writing
16% - Reading
30% - Speaking
45% - Listening
5. Communication came from the Latin word, “communicare, which
means to share, or to make common. (Weekley, 1967).
Communication is the process of sending and receiving
messages through verbal or nonverbal means. (Nordquist, 2021)
Communication is a process by which information is exchanged
between individuals through a common system of symbols, signs, or
behavior. (Merriam Webster)
Communication is defined as the process of understanding and
sharing meaning. (Pearson & Nelson, 2000).
WHAT IS COMMUNICATION?
6. Communication is
transactional.
The essence of the term
transaction is relationship
Communication is
dynamic.
It is not fixed but always
changing
Communication is
systematic.
It is a system of interrelated
and interdependent elements
Communication is
adaptive.
It adjusts and adapts to
the changing situation
Communication is
continuous.
It has no beginning and no
end
Communication
as a Process
Communication takes place,
everywhere at anytime.
7. Understanding
“To understand is to
perceive, to interpret, and
to relate our perception
and interpretation to what
we already know.”
(McLean, 2003)
Sharing
Sharing means doing
something together with
one or more people.
Meaning
Meaning is what we share
through communication.
Other Key Words
8. Communication is a meaningful exchange
that involves not only the spoken and
written word, but also body language,
personal mannerisms and style, the physical
environment – anything that adds meaning
to a message (Hybels & Weaver, 1998).
9. ORAL COMMUNICATION
• Oral communication is the process of expressing
information or ideas by word of mouth.
• Oral communication is the process of verbally
transmitting information and ideas from one
individual or group to another.
• Oral communication is the form of verbal
communication, which conveys the message from
the sender to the receiver through the stated word.
13. The source encodes the message by
choosing just the right order or the best
words to convey the intended meaning,
and presents or sends the information to
the audience (receiver).
1. Source
14. “The message is the stimulus or meaning
produced by the source for the receiver
or audience” (McLean, 2005).
2. Message
15. “The channel is the way in which a
message or messages travel between
source and receiver.” (McLean, 2005).
3. Channel
16. “The receiver receives the message from
the source, analyzing and interpreting the
message in ways both intended and
unintended by the source” (McLean,
2005).
4. Receiver
17. Feedback is composed of messages the
receiver sends back to the source. Verbal
or nonverbal, all these feedback signals
allow the source to see how well, how
accurately the message was received
(Leavitt & Mueller, 1951).
5. Feedback
18. “The environment is the atmosphere,
physical and psychological, where you
send and receive messages” (McLean,
2005).
6. Environment
19. “Interference is anything that blocks or
changes the source’s intended meaning
of the message” (McLean, 2005). This
can be external or internal/psychological.
8. Interference
20. CREDITS: This presentation template was created by Slidesgo, including
icons by Flaticon and infographics & images by Freepik
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Editor's Notes
People spend up to 80-percent of our day engaged in some form of communication. Klemmer and Snyder (1972)
Communication is nature to humans. We communicate because it is nature to our ability as feeling, thinking and socializing creatures.
One thing in common: they all describe communication as a process.
When we accept the concept of process, we view communication events and relationships as dynamic, systematic, transactional, adaptive, and continuous: (Brooks and Heath)
For example, If a friend tells you a story about being chased by a dog, what comes to mind? If you create a mental picture of your friend being chased by a dog, then you understood your friend.
Understanding the words and the concepts or objects they refer to is an important part of the communication process.
Examples of oral communication are conversations with friends, family or colleagues, presentations and speeches.
Paralanguage, also known as vocalics, is the nonlexical component of communication by speech.
By watching for the audience’s reaction, the source perceives how well they received the message and responds with clarification or supporting information.
The message brings together words to convey meaning, but is also about how it’s conveyed — through nonverbal cues, organization, grammar, style, and other elements.
The choice of appropriate channel of communication is essential for making the message effective and correctly interpreted by the receiver.
Surroundings, people, animals, technology, can all influence communication.
Noise interferes with normal encoding and decoding of the message carried by the channel between source and receiver.