Computer Systems Servicing National Certificate Level II (NC II). BASIC COMPETENCIES Participate in Workplace Communication Work in Team Environment Practice Career Professionalism Practice Occupational Health and Safety Procedures Note: References/Source not included, forgot to attached po.. Credits to all those original owner of the information.. No intentions of copyright infringement..

1. BASIC COMPETENCIES

2.  This course is designed to develop
knowledge, skills, and attitudes of a
Computer ServiceTechnician in accordance
with industry standards. It covers basic and
common competencies such as installing,
maintaining, configuring, and diagnosing
computer systems and networks

3. BASIC COMPETENCIES
 Participate inWorkplace Communication
 Work inTeam Environment
 PracticeCareer Professionalism
 PracticeOccupational Health and Safety
Procedures

4.  This module covers the knowledge, skills and
attitudes required to obtain, interpret and
convey information in response to workplace
requirements.
Obtain and ConveyWorkplace Information
Complete RelevantWork Related Documents

5. Effective Communication
Communication is the process of exchanging
information and ideas.
 Listen Carefully
 Say it clearly and understandable
 Information's or messages are reliable and
based on facts

6.  The Communication Process for
communication to occur it must pass from a
sender to a receiver.
 This must occur irrespective of the form of
communication. For communication to
be effective it must be understood by the
receiver and be able to be responded to.This
means that total communication
involves speaking, reading, listening, and
reasoning skills.

7.  Therefore listening, reasoning and feedback
is an important part of the process as it is
an opportunity for the sender to make sure
the receiver has understood the message.

8. GoodTechnical Writing
 Know your audience.
 Use an impersonal style.Write from a third
person perspective, like a teacher instructing
a student. Any opinions should be omitted.
 The writing should be straightforward, to the
point, and as simple as possible.

9.  Know how to research. Gather information from
a number of sources, understand the
information gathered so that it can be analyzed
thoroughly.
 Be thorough in description and provide enough
detail to make your points; but, you also have to
consider that you need to use an economy of
words so that you do not bore your reader with
gratuitous details.
 A good technical writer can make a difficult task
easy and can quickly explain a complex piece of
information.

10. Types of Forms
In every workplace you will be required to complete forms.
Each workplace will have forms specific to their
requirements.You must make sure that you know which
forms to fill in, when you need to use forms and where to
find the necessary forms.
When filling in a form:
 • read the form carefully
 • fill in all the required details
 • only include necessary information
 • write clearly and simply
 • check that you have completed it properly
 • send or give it to the appropriate person, or file in the
appropriate place

11. Work instructions are the most basic tool used in
every business or organization to help workers
follow a sequence of steps. Inadequate work
instructions are likely to result in a variety of
problems in the workplace that could range from:
 • returned products
 • loss of materials
 • customer complaints
 • liability issues
 • poor work performance
 her work instructions far simpler as you have a
template to follow.

12. Describe and IdentifyTeam Role and Responsibility in
aTeam.
Clarify Roles
Knowing everyone’s role and being familiar with the
responsibility of those roles create efficiency and
flexibility. Ideas for clarifying roles on the team include:
 Review team members’ roles frequently.
 Relate team member expectations to the team’s
overall purpose.
 Clarify responsibilities when action planning.
 Learn what others do on the team.
 Figure out ways to help each other.

13.  Being a mutually evolving process, a relationship requires
team members to be dependent on each other. Every
individual should develop a level of trust for each other in
order to be reliable for each other. Some of us just cannot
find it easy to entrust a work with another team member
or cannot seem to trust what a member can contribute.
 In order to build trust, the team can hold trust-building
talks during meetings every now and then. Self-disclosure
is a good strategy for establishing trust with each other.
Learning how to open and share a little about you to your
teammates will give them a chance to know you as a
person. Inject humor and some fun to be comfortable
with each other.

14.  Typically, in a work setting, every working individual
belongs to a team where a group of members work
together with similar functions and work description,
though not necessarily similar in interests.
 Also, individuals in a team generate a collaborative
effort to achieve common goals, and may need to
give up individual autonomy in order to attain those
goals.The organization as a whole can make up a
team.
 Being a part of a team also entails commitment in the
job and the responsibility. In order for a team to be
harmonious, a good working relationship has to be
established.

15.  This module covers the knowledge, skills and
attitudes in promoting career growth and
advancement, specifically to integrate personal
objectives with organizational goals set and
meet work priorities and maintain professional
growth and development.
Integrate personal objectives with organizational
goals
Set and meet work priorities
Maintain professional growth and development

16.  Personality Development
Personal goals affect how an employee performs.
While they can serve as motivation to be more
productive and more successful, they can also cause
conflicts between staff or between work and home.
Most of the time, personal goals should still
be work-related, such as achieving a sales volume,
working a number of hours, organizing a specific
project, or improving a specific skills. Finding common
ground between these personal goals and your
organizational priorities can be hugely productive.

17.  Personal hygiene, such as bathing, is very
much dependent on the culture in which you
live. In some cultures, it is expected that you
will wash your body at least every day and
use deodorants to stop body smells. Other
cultures have different expectations.

18.  Avoid Body odor
 Hand washing
 Personal hygiene for women
Menstruation
Cystitis (is an infection of the bladder)
Thrush (skin irritation on sensitive parts)
 Personal hygiene for men
Uncircumcised
 Travelling hygiene

19. Things to remember:
 Good personal hygiene is one of the most
effective ways to protect ourselves and
others from many illnesses, such as
gastroenteritis.
 Wash your hands regularly, especially before
preparing or eating food and after going to
the toilet.

20.  In any responsible position in any company that you ever
have, it is a given that there will be more work to do than
there are hours in the day. As an employee, your most
important task is to determine priorities, so that the
things that need to be worked on are those that receive
your time and attention and that of your department.
 Priorities have to be established based upon what is
best going to meet your company’s needs. But, that’s
not always easy to determine. Properly determining
priorities requires understanding the various tasks that
need to be done, how they relate to your company’s
goals and how they compare to other tasks that also
appear important.

21. ABC Prioritizing
The most common form of prioritizing tasks is
by a simpleABC method. In this method, you
make a list of all the tasks that you have to
complete, and assign them a letter code:
 A = High priority, very important to get this
done
 B = Medium priority, this should get done
 C = Low priority, it would be nice if this could
get done

22.  Professional development helps build and
maintain morale of staff members, and is
thought to attract higher quality staff to an
organization. It is a process of improving and
increasing capabilities of staff through
access to education and training
opportunities in the workplace, through
outside organization, or through watching
others perform the job.

23.  Professional growth in a career requires
the continuous acquisition of knowledge and
skills through study, instruction, investigation, and
practice. It is an on-going process. Career
planning involves visualizing what you want to be
doing in the future within your profession. Career
planning enables professionals to set goals and
define specific tasks that must be accomplished in
order to reach those goals. At the same time, career
planning considers options, and alternatives.
Flexibility is important as we cannot know the future.

24.  Occupational health and safety is a cross-
disciplinary area concerned with protecting the
safety, health and welfare of people engaged in
work. The goal of all occupational health and
safety programs is to foster a safe work
environment. As a secondary effect, it may also
protect co-workers, family members, employers,
customers, suppliers, nearby communities, and
other members of the public who are impacted
by the workplace environment.

25.  Safety practices should be learned early and
always adhered to when working with any
electrical device, including personal
computers and peripherals. This is for the
protection of not only the people working
with them, but also for the devices
themselves.The basis for this process begins
with your Occupational Health and Safety
Policies.

26.  While working inside your computer, do not
attempt to service the computer except as
explained in this guide and elsewhere in product
documentation. Always follow the instructions
closely.
 Computer equipment can be dangerous, and
you or others can be injured or even killed if you
don’t follow proper safety guidelines when
working along PC’s. The following are some
precautionary measures to take before working
with any computer equipment:

27. Before you start to work on the computer, perform
the following steps in the sequence indicated:
 Turn off the computer and all peripherals.
 Ground often to prevent static charges from
building up by touching a piece of bare metal on
the chassis or power supply.
 Disconnect the computer and peripherals from
their electrical outlets. Doing so reduces the
potential for personal injury or shock. Also
disconnect any telephone or telecommunication
lines from the computer.

28.  NOTE: Before disconnecting a peripheral from
the system or removing a component from the
system board, verify that the standby power
light-emitting diode (LED) on the system board
has turned off.
 In addition, it is recommended that you
periodically review the safety instructions in
your System Information Guide.

29.  Avoid direct contact with electricity.
 Secure/check and prepare the materials and
workplace.
 Apply ESD (Electro Static Discharge).
 Apply 5’s
 Sort
 Set in order
 Shine
 Standardized
 Sustain
 Use anti static protection.
 Work on dry clean areas.

30.  Keep the work area free of clutter and keep it
clean.
 Keep food and drinks out of the work area.
 Avoid opening a computer monitor unless
trained since it can store up to 25,000 volts.
 Remove all jewelry and watches
 Make sure that the power is off and the power
plug has been removed
 Do not look at the laser beam that is found in
computer related equipment.

31.  Make sure that the fire extinguisher and first aid kit is
available.
 Cover sharp edges with tape when working inside the
computer case.
 Wear shoes with non-conductive rubber soles to help
reduce the chance of being shocked or seriously
injured in an electrical accident.
 When you shut down your computer, be sure to shut it
down properly. Do not turn it off with the case switch.
 Do not remove expansion cards from a computer
when it is turned on.
 Do not work on components that are plugged into
their power source.