An innovative publication initiated by Jason Yarborough, Palm Bay Utilities Director, to present the annual drinking water quality report highlighting the utilities department’s annual achievements and providing an economic development tool.

1. Annual Water Quality Report
City of Palm Bay, Florida
TESTING PERFORMED IN 2010

2. 
Customer Service (321) 952-3420
Out of the Calling Area (800) 952-3420
After-Hours Emergency (321) 952-3478
(Water & Sewer Related)
City Hall (321) 952-3400
Building Department (321) 953-8924
(Permitting/Inspection)
Housing and Neighborhood
Development (HANDS) (321) 952-3429
Police, Fire & Rescue (321) 952-3456
(Non-Emergency)
Public Works Department (321) 952-3438
(Roads, Street Lights, Drainage)
For Waste Management & Stormwater billing
questions please contact Customer Service at
(321) 952-3420.
The Orange Blossom became
Florida’s state flower in 1909.
Director’s Message
Above: Palm Bay City Council. Council Meetings are held the
first and third Thursday of every month in the Council Chambers located
adjacent to City Hall at 120 Malabar Road SE. Council Meetings begin at
7:00 p.m. and are ideal for sharing ideas, suggestions and feedback
regarding the City’s utilities services. You may also share your ideas
with the Utilities Advisory Board which meets the fourth Thursday of
every month at 6:30 p.m. at the Utilities Administration Office located at
250 Osmosis Drive SE.
Palm Bay Utilities Department is pleased to inform our valued
customers and neighbors that our drinking water meets all federal and
state requirements. This Annual Water Quality Report is designed to
inform you about the quality drinking water and services our staff is
dedicated to delivering every day.
Federal and state regulations require that we provide this report by mail to all of our customers.
Therefore, each year we try to provide you with interesting and useful information about your
utility and the city that we call home. This year we have chosen to showcase the talents
of our Enterprise Geographic Information Systems (EGIS) staff by providing interesting
information through maps. This “atlas” provides some of the latest data from the 2010
U.S. Census and also helps illustrate our vision for future expansion of the water system.
Our team works hard to provide you with clean, safe, and reliable drinking water, and
those efforts towards becoming a world-class utility organization focused on sustainability
are being noticed nationally and throughout the state of Florida. In 2010, your Utilities
Department was one of only six utilities recognized nationally with the Gold Award for
Exceptional Utility Performance by the Association of Metropolitan Water Agencies
(AMWA). Some of the other recognitions received over the last year include the:
• 2010 Gold Safety Achievement Award by the United Safety Council
• 2010 Water Distribution System Award by the Florida Section of the American Water Works
Association (FSAWWA)
• 2010 Outstanding Membrane Plant Award by the Southeast Desalting Association (SEDA)
• 2010 FSAWWA Water Conservation Award for Excellence (for public service announcements
produced by the Brevard Water Resources Conservation Team)
Effectively managing our water resources is vital to future generations, and we take our role
in sustainability very seriously. Please help us protect and conserve our water resources.
If you have any questions about this report or your utility, please feel free to contact me at
(321) 952-3410 or visit www.pbud.org.
Best regards,
Jason Yarborough, ICMA-CM
Utilities Director

3. Our Source Water
The City of Palm Bay’s water source is groundwater that is obtained from 41 wells located
throughout the city. These wells draw from the Floridan and surficial aquifers. Palm Bay
Utilities treats the raw water from its wells using processes known as lime-softening and
reverse osmosis. The water is chlorinated for disinfection purposes and then fluoridated
for dental health purposes.
Source Water Assessments
The Florida Department of Environmental Protection (FDEP) initiated the Source Water
Assessment & Protection Program (SWAPP) in 1996. SWAPP Assessments have been
performed on Palm Bay’s water system since 2004. The most recent assessment of our
system was performed in 2009 by FDEP. The assessment was conducted to provide in-
formation about any potential sources of contamination in the vicinity of our wells. There are 8 unique potential sources of contamination identified
for this system with low to moderate susceptibility levels. The assessment results are available on the FDEP web site at www.dep.state.fl.us/swapp
or they can be obtained by contacting Tim VanDeventer, Water Treatment Plant Superintendent, at (321) 952-3410.
Water Sources & Contaminants
The sources of drinking water (both tap and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels
over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick
up substances resulting from the presence of animals or from human activity.
Contaminants that may be present in source water include: (a) Microbial contaminants, such as viruses and bacteria, which may come from sewage
treatment plants, septic systems, agricultural livestock operations, and wildlife. (b) Inorganic contaminants, such as salts and metals, which can be
naturally-occurring or result from urban stormwater runoff, industrial or domestic wastewater discharges, oil and gas production, mining or farming.
(c) Pesticides and herbicides, which may come from a variety of sources such as agricul-
ture, urban stormwater runoff, and residential uses. (d) Organic chemical contaminants,
including synthetic and volatile organic chemicals, which are by-products of industrial
processes and petroleum production, and can also come from gas stations, urban storm-
water runoff, and septic systems. (e) Radioactive contaminants, which can be naturally
occurring or be the result of oil and gas production and mining activities.
In order to ensure that tap water is safe to drink, the Environmental Protection Agency
(EPA) prescribes regulations, which limit the amount of certain contaminants in water
provided by public water systems. The Food and Drug Administration (FDA) regulations
establish limits for contaminants in bottled water, which must provide the same protection
for public health.
Drinking water, including bottled water, may reasonably be expected to contain at least
small amounts of some contaminants. The presence of contaminants does not necessar-
ily indicate that the water poses a health risk. More information about contaminants and
potential health effects can be obtained by calling the Environmental Protection Agency’s
Safe Drinking Water Hotline at 1-800-426-4791.
Important Health Information
Some people may be more vulnerable to contami-
nants in drinking water than the general population.
Immuno-compromised persons such as persons with
cancer undergoing chemotherapy, persons who have
undergone organ transplants, people with HIV/AIDS or
other immune system disorders, some elderly, and in-
fants can be particularly at risk from infections. These
people should seek advice about drinking water from
their health care providers. Environmental Protec-
tion Agency/Centers for Disease Control guidelines
on appropriate means to lessen the risk of infection
by Cryptosporidium and other microbiological con-
taminants are available from the Safe Drinking Water
Hotline (1-800-426-4791).
Illustration
provided
by
St. Johns
River W
ater M
anagem
ent District

4.  Action Level (AL) - The concentration of a
contaminant which, if exceeded, triggers
treatment or other requirements that a water
system must follow.
 Maximum Contaminant Level (MCL) -
The highest level of a contaminant that is allowed
in drinking water. MCLs are set as close to the
MCLGs as feasible using the best available treat-
ment technology.
 Maximum Contaminant Level Goal
(MCLG) - The level of a contaminant in drinking
water below which there is no known or expected
risk to health. MCLGs allow for a margin of safety.
 Maximum Residual Disinfectant Level
(MRDL) - The highest level of a disinfectant
allowed in drinking water. There is convincing
evidence that addition of a disinfectant is neces-
sary for control of microbial contaminants.
 Maximum Residual Disinfectant Level
Goal (MRDLG) - The level of a drinking water
disinfectant below which there is no known or
expected risk to health. MRDLGs do not reflect
the benefits of the use of disinfectants to control
microbial contaminants.
 Non-Detects (ND) - means not detected and
indicates that the substance was not found by
laboratory analysis.
 Parts per billion (ppb) or micrograms per
liter (μg/l) - one part by weight of analyte to 1
billion parts by weight of the water sample.
 Parts per million (ppm) - or milligrams per
liter (mg/l) - one part by weight of analyte to 1
million parts by weight of the water sample.
 Picocurie per liter (pCi/L) - measure of
the radioactivity in water.
Water Distribution Sample Points
In the table below, you may find unfamiliar
terms and abbreviations. To help you better
understand these terms we have provided
the following definitions:
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M A L A B A R
G R A N T
MINTON
ELDRON
VA L K A R I A
SAN
FILIPPO
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H I E L D
DAIRY
W A C O
S T A N D R E
A M E R I C A N A
HOLLYWOOD
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J A B O M B A R D I E R
W Y O M I N G
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po Lab Sample Pts Service Not Available
Water Service Only
Water and Sewer Service
1:93,059
0 0.5 10.25 Miles
·
Palm Bay Utilities Department
samples over 100 points through-
out the water distribution system
monthly. Occasionally you may
see our lab technicians collecting
samples from an outdoor house
spigot to monitor quality.
The City will soon be installing per-
manent sample points throughout
thewatersystemtoreducetheneed
to test from a customer’s home.
These fixed sample points will be
locatedontheCity’ssideofthemeter
andwillbeencasedinasecurebox.
Over the next year, Palm Bay
Utilities Department will be working
with FDEP to revise our monitoring
plan to include areas where water
lines have been recently installed.

5. City of Palm Bay (PWS 3050442) - 2010 Water Testing Data
MICROBIOLOGICAL CONTAMINANTS
Better
than EPA
Standard
Contaminant &
Unit of Measurement
Treatment
Plant for
Point of Entry
(POE) Samples
Date of
Sample
Analysis
(Mo./Year)
MCL
Violation
Yes/No
Highest Monthly
Percentage/Number
MCLG MCL
Likely Source of
Contamination
p Total Coliform Bacteria
(% of positive samples)
All Treatment Plants
& Throughout
Distribution System
June 2010 No 2.80% 0
5.00%
Monthly
Samples
Naturally present in the
environment
RADIOACTIVE CONTAMINANTS
Better
than EPA
Standard
Contaminant &
Unit of Measurement
Treatment
Plant for
Point of Entry
(POE) Samples
Dates of
Sampling
(Mo./Year)
MCL
Violation
Yes/No
Level
Detected
Range
of
Results
MCLG MCL
Likely Source of
Contamination
p Radium 226 + 228 or
Combined Radium
(pCi/L)
Troutman Plant
South Regional Plant
ASR Well
March 2008
Nov. 2007
Jan-Dec 2010
No
No
No
0.4+/-0.1
0.7+/-0.1
0.524 (running annual avg.)
N/A
0.4-0.7
ND - 2.71
0
0
0
5
5
5
Erosion of natural deposits
INORGANIC CONTAMINANTS
p Arsenic
(ppb)
Troutman Plant
ASR Well
March 2008
Jan-Dec 2010
No
No
2.4
0.827 (average)
N/A
ND - 2.8
N/A
N/A
10
10
Erosion of natural deposits;
runoff from orchards; runoff from
glass and electronics production
wastes
p Barium
(ppm)
Troutman Plant
South Regional Plant
ASR Well
March 2008
March 2008
March 2009
No
No
No
0.012
0.015
0.013
N/A
N/A
N/A
2
2
2
2
2
2
Discharge of drilling wastes;
discharge from metal refineries;
erosion of natural deposits;
p Chromium
(ppb)
ASR Well March 2009 No 2.1 N/A 100 100 Discharge from steel and pulp
mills; erosion of natural deposits
p Cyanide
(ppb)
Troutman Plant
South Regional Plant
March 2008
March 2008
No
No
9
7
N/A
N/A
200
200
200
200
Discharge from steel/metal
factories; discharge from plastic
and fertilizer factories
Palm Bay Utilities Department routinely monitors for contaminants in your drinking water according to Federal and State laws, rules and regulations. Except where indicated
otherwise, this report is based on the results of our monitoring for the period of January 1 to December 31, 2010. Data obtained before January 1, 2010, and presented in this
report are from the most recent testing done in accordance with the laws, rules and regulations.

6. INORGANIC CONTAMINANTS - Continued
Better
than EPA
Standard
Contaminant &
Unit of Measurement
Treatment
Plant for
Point of Entry
(POE) Samples
Dates of
Sampling
(Mo./Year)
MCL
Violation
Yes/No
Level
Detected
Range
of Results
MCLG MCL
Likely Source of
Contamination
p Fluoride
(ppm)
Troutman Plant
South Regional Plant
ASR Well
March 2008
March 2008
March 2009
No
No
No
0.86
0.51
0.642
N/A
N/A
N/A
4
4
4
4
4
4
Erosion of natural deposits;
discharge from fertilizer and
aluminum factories; Water
additive which promotes strong
teeth when at optimum levels of
0.7 to 1.2 ppm.
p Nickel
(ppb)
ASR Well March 2009 No 2.3 N/A N/A 100 Pollution from mining and
refining operations; natural oc-
currence in the soil.
p Nitrate (as Nitrogen)
(ppm)
Troutman Plant
South Regional Plant
ASR Well
March 2010
March 2010
March 2010
No
No
No
0.078
0.063
0.1
N/A
N/A
N/A
10
10
10
10
10
10
Runoff from fertilizer use;
leaching from septic tanks,
sewage; erosion of natural
deposits
p Selenium
(ppb)
ASR Well March 2009 No 5.2 N/A 50 50 Discharge from petroleum
and metal refineries; erosion
of natural deposits; discharge
from mines
p Sodium
(ppm)
Troutman Plant
South Regional Plant
ASR Well
March 2008
April 2008
March 2009
No
No
No
65
64
36.7
N/A
N/A
N/A
N/A
N/A
N/A
160
160
160
Salt water intrusion, leaching
from soil
SYNTHETIC ORGANIC CONTAMINANTS
p
2, 4, 5-TP (Silvex)
(ppb)
Troutman Plant June 2008 No 0.038 ND-0.038 50 50 Residue of banned herbicide
VOLATILE ORGANIC COMPOUNDS
p
Toluene
(ppm)
Troutman Plant Sept. 2010 No 0.0007 N/A 1 1
Discharge from petroleum
factories
p
Xylenes
(ppm)
South Regional Plant August 2010 No 0.0007 N/A 10 10
Discharge from petroleum
factories; discharge from
chemical factories

7. STAGE 1 DISINFECTANTS AND DISINFECTION BY-PRODUCTS - REGULATED AT DISTRIBUTION
Better
than EPA
Standard
Contaminant &
Unit of Measurement
Dates of
Sampling
(Mo./Year)
MCL or
MRDL
Violation
Yes/No
Level
Detected
Range
of Results
MCLG or
MRDLG
MCL or
MRDL
Likely Source of
Contamination
p
Chloramines
(ppm)
Jan. - Dec. 2010 No
3.2
(running annual avg.)
2.9 - 3.5 4 (MRDLG) 4 (MRDL) Water additive used to control microbes
p
Haloacetic acids
(five) (HAA5) (ppb)
July 2010 No 4.9 (annual avg) 2.1 - 9.9 N/A 60 By-product of drinking water disinfection
p
TTHM (Total
Trihalomethanes) (ppb)
July 2010 No 23.8 (annual avg) 11.5 - 48.3 N/A 80 By-product of drinking water disinfection
LEAD AND COPPER - HOME SAMPLING
Better
than EPA
Standard
Contaminant &
Unit of Measurement
Dates of
Sampling
(Mo./Year)
AL
Exceeded
Yes/No
90th Percentile
Result
No. of sampling
sites exceeding
the AL
MCLG
AL
(Action
Level)
Likely Source of
Contamination
p
Copper (tap water)
(ppm)
Sept. 2010 No 0.029 None 1.3 1.3
Corrosion of household plumbing
systems; erosion of natural deposits;
leaching from wood preservatives
p
Lead (tap water)
(ppb)
Sept. 2010 No 5.4 2 0 15
Corrosion of household plumbing
system; erosion of natural deposits
LEAD AND DRINKING WATER
If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Lead in drinking
water is primarily from materials and components associated with service lines and home plumbing. Palm Bay Utilities Department is responsible
for providing high qualiaty drinking water but cannot control the variety of materials used in plumbing components. When your water has been
sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water
for drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drink-
ing water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline (1-800-426-4791)
or at http://www.epa.gov/safewater/lead.

8. Palm Bay, Florida
Brevard County’s largest city, with approximately
103,190 residents spanning over 100 square miles.
Source: 2010 U.S. Census

9. Hurricane Paint Ball Park is one of Palm Bay’s
24 exciting parks located throughout the City.
The Paint Ball Park is open on weekends and
public school holidays from 10:00 a.m. to 5:00
p.m. Visit www.pbfl.org/parks to learn more
about City parks and special events.
One of the gems of Palm
Bay’s Park system is the
Turkey Creek Sanctuary and
the Margaret Hames Nature
Center. The Sanctuary is over
100 acres of natural Florida
along the banks of Turkey
Creek. Located behind the
Community Center and next to
the Palm Bay Library at 1502
Port Malabar Blvd. NE, visitors
can enjoy kayaking canoeing,
jogging trails, the nature center
and watching wildlife. The park
is open from 7:00 a.m. until
sunset, and admission is free.
The City broke ground on the new City
Hall Annex on January 11, 2011. The
new facility will enable all City services
to be centrally located. All City depart-
ments currently housed in the Bank
Building at 5240 Babcock Street NE
will move to City Hall. The three-story,
approximately 27,000 square foot facil-
ity is expected to open in September
2011. Visit Palm Bay City Hall Annex
on Facebook to watch the progress.

10. Our Mission . . .
Palm Bay Utilities Department’s desire is to provide everyone within the City with
access to clean, safe, reliable drinking water. However, with limited resources and
mixed responses to previous attempts to expand the system, the City wants to focus
the expansion efforts in those areas with the most property owners both interested
in connecting and likely to connect should public water be made available.
In September 2010, property owners without access to City water were surveyed to
gauge their interest in connecting to the City’s municipal water system. This study
was conducted to reflect the current economic condition and demographic changes
of the City since the initial 2006 Water Demand Study. This study was commissioned by the City to assist in determining where the expansion of
the public water system is most economically feasible, through the means of a community survey, demographic analysis and revenue projections.
The results from this study are a vital component considered in the Utilities Department’s long-term planning for future utilities infrastructure projects
throughout the City. The study was conducted across the remaining 18 residential units in the City that do not currently have access to City water.
The survey identified five areas with the most interest in connecting to the City’s water system. Those areas include: Port Malabar Unit 26, Port
Malabar Unit 36, Port Malabar Unit 14, Port Malabar Unit 22 and Port Malabar Unit 37. A summary of the recent Water Demand Survey can be found at
www.pbud.org.
Although these five service units have been specifically highlighted because of their positive characteristics that would support expansion, they should
not be regarded as the only service units worthy of consideration for community investment projects.
Ultimately, the decision to expand City water to any area of the city lies in the hands of the residents that reside there. Due to the limited resources
currently available for such projects, the Utilities Department will primarily depend on the City’s special assessment process to help fund such future
projects. Self-determination by neighbors through the special assessment program is the fastest way to bring water to our community.
Expanding the Water System
to provide superior drinking water and advanced treatment and
disposal of wastewater through an effective utility system reflecting
responsible environmental stewardship while striving to exceed
customers’ expectations.

11. G R A N T
MINTON
EMERSON
C
O
G
A
N
H I E L D
DEGROODT
DAIRY
W A C O
GLENDALE
F A L L O N
LIPSCOMB
F L O R I D A
HURLEY
BABCOCK
E
L
D
R
O
N
W I C H I T A
LAMPLIGHTER
M A L A B A R
V A L K A R I A
P A L M B AY
P A C E
ROBERTJ
CONLAN
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I D
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L A
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S
O S M O S I S
BABCOCK
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§¨¦95
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M I N G
HOLLYWOOD
E B E R
S T A N D R E
J A B O M B A R D I E R
H A R P E R
J U P I T E R
SANFILIPPO
JUPITER
KRASSNER
P O R T
M A L A B A R
TRO
U
T
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AN
A M E R I C A N A
M A L A B A R
S A N F I L I P P O
R
I V I E
RA
ELDRON
MARIPO
S
A
BREVARDCOUNTY
BREVARD COUNTY
IndianRiver
UNIT 26
UNIT 14
UNIT 20
UNIT 19
UNIT 37
UNIT 32
UNIT 36
UNIT 17
UNIT 18
MELBOURNE
GRANT/ VALKARIA
MALABAR
WEST
MELBOURNE
UNIT 30
UNIT 25
UNIT 46
UNIT 24 UNIT 23
U
N
IT
22
UNIT 15
UNIT49
UNIT 41
UNIT 39
·
0 1 2 3
Miles
Proposed Transmission Line Extensions
Reclaimed Water Service Area
Water Service Only
Water and Sewer Service
Designed & Permitted
In Development
uture Water Expansion
F Since 2010, Palm Bay Utilities
Department has been able to extend
municipal water service to the resi-
dential areas known as Port Malabar
Units 12 and 16. The completion of
both projects provided approximately
3,400 parcels with access to the City’s
water service. In addition, these proj-
ects have bolstered the City’s fire pro-
tection capabilities with the addition
of 193 fire hydrants.
Contingent on funding, Palm Bay
Utilities plans to install transmission
lines along portions of DeGroodt
Road SE, Osmosis Drive SE, San
Filippo Drive SE and Cogan Drive
SE to fully connect the water sys-
tem. This project would provide the
Utilities Department with the ability to
further expand service into the south-
ern units of the City in the future. In
addition to providing safe drinking
water to our neighbors, another criti-
cal reason for this project is to provide
better fire protection for our neighbors
located in those southernmost units.
Several areas throughout the City are
designed and permitted for water ser-
vice installation (as shown on the left).
Utilities staff is also developing plans
for additional areas (shown in red).
When making decisions about where
to expand water service, the Utilities
Department gives careful consider-
ation to the results of the 2010 Water
Demand Study and various other key
decision making factors.

12. Vital for economic growth
lean, Safe, Reliable Drinking Water is . . .
C The City of Palm Bay has over 1,600
businesses that are vital to the econ-
omy and our quality of life. When you
think about economic growth and
development, you may not consid-
er the value of having infrastructure
in place to provide clean, safe, reli-
able drinking water. Businesses and
developments need access to reliable
utilities services and many times the
availability of such resources can be a
deciding factor for businesses wishing
to operate within our City limits.
Palm Bay is conveniently located on
Florida’s Space Coast and is fortunate
to be home to many high tech employ-
ers as noted in the map on the left.
The City of Palm Bay is strategically
planning for future growth. As the City
continues to grow and rebound from
the downturned economy, City officials
hope to attract developers and com-
panies to locate in Sustainable Market
and Reinvestment Target (SMART)
Areas. By creating the SMART Areas,
property owners in the designated ar-
eas can take advantage of financial and
economic incentives from the State of
Florida’s Department of Environmental
Protection (DEP) Brownfield Redevel-
opment Program and Enterprise Flori-
da, Inc. to help in either redeveloping
or developing their properties.
It is hoped that by designating the
SMART Areas, the City will be more
attractive for businesses to stay,
expand and locate in the City, thus
providing jobs and expanding the City’s
tax base.
DRS
Shapes Group LTD
Stingray 56 Inc.
AERO Decals Inc.
Far Research Inc.
M C Assembly Inc.
Globe Wireless Inc.
AAR Airlift Group Inc.
Spectrum Microwave Inc.
Hi Tech Fabrications Inc.
Harris Corporation
Intersil Communications Inc.
The Software Specialists Inc.
MRIGlobal
Advanced Magnet Lab Inc.
Data Management Association Inc.
DAIRY
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High Tech Employers
Sustainable Market
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13. G R A N T
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![
^
Center of
Population
Geographic Center
of City
IndianRiver
AtlanticOcean
Legend
^ Center of Population
![ Geographic Center
Highest Population Density
Lowest Population Density
Palm Bay’s
Population Density
• The 2010 Census
estimated Palm Bay’s
total population at
103,190 people,
making it the largest
and most populous
in Brevard County.
• Palm Bay is the 18th
most populous city in
Florida.
• Brevard County is the
10th most populous in
Florida with 543,376
people.
The oldest house in Palm Bay
was built in 1910.
In 2006, 3,556 new structures
were built. The most of anytime
in Palm Bay’s history.
Fun Facts
Median Age
The median age for the city of
Palm Bay is 39.8 years old.
AGE DISTRIBUTION
Under 15 19.4%
15-24 13.1%
25-44 24.3%
45-64 27.9%
65 and over 15.2%

14. [Ç
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[Ç Bald Eagle Nests
Boundary Canal Trail
Unpaved Trails
Blueway Trails
Estuarine and Marine Deepwater
Estuarine and Marine Wetland
Freshwater Emergent Wetland
Freshwater Forested/Shrub Wetland
Freshwater Pond
Lake
River/Stream
EEL - Environmentally Endangered Lands
Conservation Future Land Use
SJRWMD Conservation Areas
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Each year the State of Florida and the City of Palm Bay
declare April as Water Conservation Month because it is
typically our driest month with the lowest amount of rain-
fall. Although we celebrate this in April, we should be mind-
ful of our water resources year round. Here are a few con-
servation tips that we encourage you to put into practice:
• Water your lawn only “as needed” and only before
10 a.m. or after 4 p.m. on your designated days. A
hearty rain eliminates the need for watering for as
long as two weeks.
• Use a solar pool cover to slow evaporation from your
swimming pool.
• Operate the dishwasher and washing machine with full
loads at the proper settings.
• Fix leaks as soon as you notice them. On average,
more than 10,000 gallons of water are wasted every
year due to running toilets, dripping faucets and other
household leaks.
An important part of our mission and commitment to sustain-
ability involves outreach and educational opportunities to the
community. Tours of our facilities are offered for groups that
would like to learn more about the water treatment process
and testing. If you are interested in a tour or having someone
speak to your class, civic group, community organization or
homeowner’s association please contact our Utilities Out-
reach Coordinator at (321) 952-3410.
Outreach & Education
Conservation

15. Where Does Your Money Go?
The Utilities Department strives
to keep its operating costs at a
minimum. Since 2008, efficiency
initiatives have been put in place
throughout the organization to
reduce energy consumption and
costs.
Have you ever wondered how your utility bill payment is used? Below is an illustration showing how a
dollar of your payment breaks down and how it is used to provide our customers with the best service
possible. For example, approximately $0.29 of every dollar received funds the organization’s operating
expenses.
30.65%
4.70%
8.66%
26.60%
29.39%
PILOT or Payment
in Lieu of Taxes:
This is the amount of
money the Utilities
Department transfers
back to the City’s
General Fund. This is
the equivalent amount of
property taxes the Utilities
Department would pay if
the system was privately
owned.
System Reinvestment: This represents
the amount budgeted for renewal and replacement
of equipment, major repairs and capital for new
equipment.
Debt Service: This represents
the principal and interest payment
on bonds that have been issued
to buy and make improvements to
the water/wastewater system. This
includes water/wastewater treat-
ment plants, water/sewer lines,
and the purchase of the utilities
system from General Development
Corporation.
This is the amount that it takes
to operate and bill for the system
(electricity, chemicals, fuel,
maintenance, billing).
Operating Expenses:
Personnel: This represents
the cost of employees’ salaries
and includes benefits such as:
health insurance, retirement,
worker’s compensation, social
security and medicare.
No. Palm Bay Utilities Department
does not receive any portion of
property taxes. The Department is
funded solely by our customers.
Reduction in hauling
costs as a result of a
new belt filter press that
enables the Utility to
more effectively dispose
of biosolids produced
from the wastewater
treatment process.
$300,000 Annual Savings
27%
Cost Savings
75%
Do My Property Taxes Pay
for Utilities Infrastructure
and Services?
Reduction in
Energy Costs
at Water
Plants
since
2008.

16. Your Opinion Counts. Please tell
us how we are doing. Take our brief customer
service survey at www.pbud.org.
The paper used in this report contains recycled content.
Please remember to recycle.
250 Osmosis Drive SE
Palm Bay, FL 32909