An innovative approach initiated by Jason Yarborough, Palm Bay Utilities Director, to present the annual drinking water quality report using a community calendar format and highlighting careers in water and wastewater utilities.

1. City of Palm Bay, Florida
Testing Performed in 2009
PWS# 3050442
Annual Drinking
Water Quality Report
Future Faces of Utilities.

2. Palm Bay Utilities Department
is pleased to present our valued
customers with this year’s Annual
Drinking Water Quality Report.
This report is designed to inform
you about the quality drinking
water and services our staff is
dedicated to delivering to you every
day. Federal and state regulations
require that we provide this report by mail to all of our
customers. Therefore, each year we try to provide you
with interesting and useful information about your utility.
Our hope is that you will use this calendar year-round
and allow it to serve as a reminder of the dedicated team
of employees that are working hard to provide you with
clean, safe, and reliable drinking water. Throughout the
calendar, we have also included conservation tips that
will help remind us of ways we can help save and protect
our most precious natural resource.
Throughout the water utility industry there is an aging
workforce that will soon retire, taking with them years
of vital knowledge and expertise. This year, Palm Bay
Utilities Department thought it would be appropriate to
shine some light on the many diverse and interesting
careers that make our organization such an exciting place
to work. Effectively managing our water resources is vital
to our future generations, and it is our responsibility to
inspire and teach those who will come after us about the
important role that water plays in each of our lives and
the need to manage and use it wisely.
If you have any questions about this report or your utility,
please feel free to contact me at (321) 952-3410 or visit
www.pbud.org.
Best regards,
Jason Yarborough, ICMA-CM
Utilities Director
Director’s Message
Our constant goal is to provide you with a safe and dependable supply of drinking water.
We want you to understand the efforts we make to continually improve the water treat-
ment process and protect our water resources. We are committed to ensuring the quality
of your water. As evidence of this commitment to excellence, Palm Bay Utilities has been
recognized recently with the following awards:
• 2010 Outstanding Membrane Plant Award for the Palm Bay Utilities
Department’s South Regional Reverse Osmosis Plant
(Awarded by Southeast Desalting Association-SEDA)
• 2009 Finalist for the Sustainable Florida Best Practice Award
(Awarded by the Collins Center for Public Policy/Sustainable Florida)
• 2009 Plant Operations Excellence Award
(Awarded by the Florida Department of Environmental Protection)
• 2008 Water Distribution System Award
(Awarded by the Florida Section of American Water Works Association)
Much of our success can be attributed to our Environmental Management System that
was institutionalized in 2008. At that time, Palm Bay Utilities Department became the first
utilities organization in the state of Florida to have its water and wastewater treatment
facilities registered under the ISO 14001:2004 environmental management standard. All
members of our organization understand the importance of minimizing our impact on
the environment through pollution prevention, better regulatory compliance and continual
improvement.
PhotoBy:RubenMarzan,UtilitiesMaintenanceWorker

3. Our Source Water
The City of Palm Bay’s water source is groundwater that is obtained from
41 wells located throughout the city. These wells draw from the Floridan
and surficial aquifers. Palm Bay Utilities treats the raw water from its
wells using processes known as lime-softening and reverse osmosis.
The water is chlorinated for disinfection purposes and then fluoridated
for dental health purposes.
Source Water Assessments
The Florida Department of Environmental Protection (FDEP) initiated
the Source Water Assessment & Protection Program in 1996. Assess-
ments have been performed on Palm Bay’s water system since 2004.
Most recently, in 2009, the Department of Environmental Protection per-
formed a Source Water Assessment on our system. The assessment
was conducted to provide information about any potential sources of
contamination in the vicinity of our wells. There are 8 unique potential
sources of contamination identified for this system with low to moderate
susceptibility levels. The assessment results are available on the FDEP
web site at www.dep.state.fl.us/swapp or they can be obtained by con-
tacting Tim VanDeventer, Water Treatment Plant Superintendent, at (321)
674-1853.
Plant Tours
You are invited to tour our facilities to learn more about the water treat-
ment process and testing. To schedule a tour please contact the Utilities
Department at (321) 952-3410.
Palm Bay City Council. L-R: William Capote, Michele Paccione,
Mayor John Mazziotti, Deputy Mayor Kristine Isnardi, and Milo Zonka.
Utilities Advisory Board includes: Chairperson Frances Wales, Vice
Chairperson William Pezzillo, Scott Dexter, and Sylvester Julien.
Give Us Your Feedback
We encourage our valued customers to be informed about their utili-
ties department and the services we provide. We would also like to
hear how you think we are doing and ways we can improve our ser-
vices to better serve you. This year we have included a business
reply card survey, please take a moment to fill it out and return
it to us.
You may also want to attend regularly scheduled City Council meet-
ings to share suggestions, ideas, and concerns regarding the City’s
municipal water and sewer systems. Council meetings occur on
the first and third Thursday of every month at 7:00 p.m. in Council
Chambers located at 120 Malabar Road SE, adjacent to City Hall.
In addition, the Utilities Advisory Board meets the fourth Thursday of
every month at 6:30 p.m. at the Utilities Administration Office located
at 250 Osmosis Drive SE.
Photo Contest
Submit a ‘water-themed’ photo for next year’s Water Quality Report.
Photos may include water use, water scenes, water recreation, and
other water related activities. Be creative! If selected, your photo
will appear in next year’s calendar. All photos should be emailed to
lemonj@pbfl.org with a subject line of Photo Contest. Please make sure
that photo submissions have a resolution of 300 dpi, preferably sized
11” x 8.5”. Acceptable file types include .jpg, .tiff, .eps or .pdf. Submis-
sion Deadline: February 28, 2011.

4. CURRENT PROJECTS
With the completion of the utility expansion projects in
areas such as Units 31, 12 and 16, the Utilities Department
will have installed 304 additional fire hydrants since 2008,
strengthening the City’s firefighting abilities.
Water Expansion Projects
Water main lines are being installed in Port Malabar Units
12 and 16 and will provide 3,372 properties with access to
municipal water service. When completed these two projects
will add over 35 miles of water mains to the City’s existing
water distribution system. There will be a total of 193 addi-
tional fire hydrants installed in relation to these two projects.
Water Tower Refurbishment
The elevated water tower located in northeast Palm Bay at
the Troutman Utilities Campus is currently receiving a facelift
and some much needed maintenance. The water tower is
a water storage tank that provides stability for the system’s
water pressure. The refurbishment of the water tower began
March 2010 and will continue through summer 2010. This
project will include removal and replacement of the tower’s
outer protective coating and structural repairs.
Meter Exchange Program
The meter exchange program was initiated in 2006 to replace
the existing standard water meters throughout the city with
more efficient, radio-frequency meters. To date, approxi-
mately 55% or 16,475 meters have been replaced, with just
over 14,000 remaining. The new radio-frequency meters
allow for quicker and more accurate data collection.

5. Environmental Management System
On August 4, 2008, the Palm Bay Utilities Department became certified under the ISO 14001:2004 Envi-
ronmental Standard. At that time, Palm Bay Utilities was the first water and wastewater utility in the state
of Florida to receive such certification.
Through the GreenWay program Palm Bay Utilities has been able to minimize its impact on the environ-
ment, and through the department’s plant optimization program, energy use at the Utilities’ water treat-
ment plants has been reduced by approximately 31%. This reduction will result in significant energy cost
savings for the Utilities Department which will allow us to keep our rates affordable for our customers.
The successful implementation of the plant optimization initiative demonstrates the department’s com-
mitment to effective utility management and sustainability.
Quick Utility Facts
2 Utilities Campuses
- Troutman Utilities Campus
- South Regional Utilities Campus
4 Water Treatment Plants
- Lime-softening Treatment Plant (Troutman)
- Reverse Osmosis Plant (Troutman)
- Reverse Osmosis Plant (South Regional)
- Aquifer Storage Recovery (ASR) Well (Troutman)
1 Wastewater Treatment Facility
1 Water Reclamation Facility
30,738 Water Service Accounts
14,546 Sewer Service Accounts
117.5 Full-Time Equivalent Utilities Employees
574 miles of Water Mains
2,684 City-owned Fire Hydrants
(Information as of May 31, 2010)

6. Water Sources & Contaminants
The sources of drinking water (both tap and bottled water) include rivers, lakes, streams, ponds, res-
ervoirs, springs, and wells. As water travels over the surface of the land or through the ground, it
dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up sub-
stances resulting from the presence of animals or from human activity.
Contaminants that may be present in source water include: (a) Microbial contaminants, such as viruses
and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock
operations, and wildlife. (b) Inorganic contaminants, such as salts and metals, which can be natu-
rally-occurring or result from urban stormwater runoff, industrial or domestic wastewater discharges, oil
and gas production, mining, or farming. (c) Pesticides and herbicides, which may come from a variety
of sources such as agriculture, urban stormwater runoff,
and residential uses. (d) Organic chemical contaminants,
including synthetic and volatile organic chemicals, which
are by-products of industrial processes and petroleum
production, and can also come from gas stations, urban
stormwater runoff, and septic systems. (e) Radioactive
contaminants, which can be naturally occurring or be the
result of oil and gas production and mining activities.
In order to ensure that tap water is safe to drink, the
Environmental Protection Agency (EPA) prescribes regu-
lations, which limit the amount of certain contaminants in
water provided by public water systems. The Food and
Drug Administration (FDA) regulations establish limits for
contaminants in bottled water, which must provide the
same protection for public health.
Drinking water, including bottled water, may reasonably be expected to contain at least small amounts
of some contaminants. The presence of contaminants does not necessarily indicate that the water
poses a health risk. More information about contaminants and potential health effects can be obtained
by calling the Environmental Protection Agency’s Safe Drinking Water Hotline at 1-800-426-4791.
Action Level (AL) - the concentration of a
contaminant which, if exceeded, triggers
treatment or other requirements that a water
system must follow.
Maximum Contaminant Level (MCL) -
the highest level of a contaminant that is allowed
in drinking water. MCLs are set as close to the
MCLGs as feasible using the best available treat-
ment technology.
Maximum Contaminant Level Goal
(MCLG) - the level of a contaminant in drinking
water below which there is no known or expected
risk to health. MCLGs allow for a margin of safety.
Maximum Residual Disinfectant Level
(MRDL) - The highest level of a disinfectant
allowed in drinking water. There is convincing
evidence that addition of a disinfectant is neces-
sary for control of microbial contaminants.
Maximum Residual Disinfectant Level
Goal (MRDLG) - The level of a drinking water
disinfectant below which there is no known or
expected risk to health. MRDLGs do not reflect
the benefits of the use of disinfectants to control
microbial contaminants.
Non-Detects (ND) - means not detected and
indicates that the substance was not found by
laboratory analysis.
Parts per billion (ppb) or Micrograms per
liter (μg/l)- one part by weight of analyte to 1
billion parts by weight of the water sample.
Parts per million (ppm) - or Milligrams per
liter (mg/l) - one part by weight of analyte to 1
million parts by weight of the water sample.
Picocurie per liter (pCi/L) - measure of
the radioactivity in water.
In the table below, you may find unfamiliar
terms and abbreviations. To help you better
understand these terms we have provided
the following definitions:
Important Health Information
Some people may be more vulnerable to contaminants in drinking water than the general population.
Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who
have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some
elderly, and infants can be particularly at risk from infections. These people should seek advice about
drinking water from their health care providers. Environmental Protection Agency/Centers for Disease
Control guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other
microbiological contaminants are available from the Safe Drinking Water Hotline (1-800-426-4791).

7. PWS No. 3050442 City of Palm Bay - Test Results Table Primary Drinking Water Standards
Palm Bay Utilities Department routinely monitors for contaminants in your drinking water according to Federal and State laws, rules, and regulations. Ex-
cept where indicated otherwise, this report is based on the results of our monitoring for the period of January 1 to December 31, 2009. Data obtained before
January 1, 2009, and presented in this report are from the most recent testing done in accordance with the laws, rules, and regulations.
MICROBIOLOGICAL CONTAMINANTS
Contaminant Units
Treatment
Plant for
Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL / AL
Violation
Yes/No
Level
Detected
Range MCLG MCL
Likely Source of
Contamination
1. Total Coliform Bacteria All Treatment Plants
& Throughout
Distribution System
Nov 2009 No 0.97% N/A 0 5.00%
Monthly
Samples
naturally present in the environment
RADIOLOGICAL CONTAMINANTS
Contaminant Units
Treatment
Plant for
Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL / AL
Violation
Yes/No
Level
Detected
Range MCLG MCL
Likely Source of
Contamination
6. Radium 226 + 228 or
Combined Radium
pCi/L Troutman Plant
South Regional Plant
ASR Well
Mar-08
Nov-07
Feb-Dec 09
No
No
Yes1
0.4+/-0.1
0.7+/-0.1
1.24 (running annual avg.)
N/A
0.4-0.7
ND - 9.41
0
0
0
5
5
5
erosion of natural deposits
1
Missing Report. Monthly sampling for the ASR Well (radiological + arsenic) was not completed for January 2009, therefore, the health risks for that month are unknown. This testing was a
new requirement and frequency of necessary sampling was unclear. Sampling resumed in February 2009 and all samples taken were within the acceptable range. We feel this issue has been
corrected and samples for the ASR Well are collected regularly each month. Although there were no MCL violations for this contaminant, potential health risks should be noted. Combined
Radium: some people who drink water containing radium 226 or 228 in excess of the MCL over many years may have an increased risk of getting cancer.
INORGANIC CONTAMINANTS
Contaminant Units
Treatment
Plant for
Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL / AL
Violation
Yes/No
Level
Detected
Range MCLG MCL
Likely Source of
Contamination
9. Arsenic ppb Troutman Plant
ASR Well
03/11/08
Feb-Dec 09
No
Yes2
2.4
3.9
N/A
ND - 3.9
N/A
N/A
10
10
erosion of natural deposits; runoff from orchards; runoff
from glass and electronics production wastes
11. Barium ppm Troutman Plant
South Regional Plant
ASR Well
03/11/08
03/11/08
03/24/09
No
No
No
0.012
0.015
0.013
N/A
N/A
N/A
2
2
2
2
2
2
erosion of natural deposits; discharge of drilling wastes;
discharge from metal refineries
14. Chromium ppb ASR Well 03/24/09 No 2.1 N/A 100 100 Discharge from steel and pulp mills; erosion of natural
deposits
15. Cyanide ppb Troutman Plant
South Regional Plant
03/11/08
03/11/08
No
No
9
7
N/A
N/A
200
200
200
200
discharge from steel/metal factories; discharge from
plastic and fertilizer factories

8. INORGANIC CONTAMINANTS - Continued
Contaminant Units
Treatment
Plant for
Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL /
AL
Violation
Yes/No
Level
Detected
Range MCLG MCL
Likely Source of
Contamination
16. Fluoride ppm Troutman Plant
South Regional Plant
ASR Well
03/11/08
03/11/08
03/24/09
No
No
No
0.86
0.51
0.642
N/A
N/A
N/A
4
4
4
4
4
4
erosion of natural deposits; discharge from fertil-
izer and aluminum factories. Water additive which
promotes strong teeth when at optimum levels of
0.7 to 1.3 ppm.
19. Nickel ppb ASR Well 03/24/09 No 2.3 N/A N/A 100 pollution from mining and refining operations; natu-
ral occurrence in the soil.
20. Nitrate (as Nitrogen) ppm ASR Well 03/10/09 No 1.54 N/A 10 10 erosion of natural deposits; runoff from fertilizer
use; leaching from septic tanks, sewage
22. Selenium ppb ASR Well 03/24/09 No 0.0052 N/A 50 50 discharge from petroleum and metal refineries; ero-
sion of natural deposits; discharge from mines
23. Sodium ppm Troutman Plant
South Regional Plant
ASR Well
03/11/08
03/11/08
03/24/09
No
No
No
65
64
36.7
N/A
N/A
N/A
N/A
N/A
N/A
160
160
160
salt water intrusion, leaching from soil
2
Missing Report. Monthly sampling for the ASR Well (radiological + arsenic) was not completed for January 2009, therefore, the health risks for that month are unknown. This testing was a
new requirement and frequency of necessary sampling was unclear. Sampling resumed in February 2009 and all samples taken were within the acceptable range. We feel this issue has been
corrected and samples for the ASR Well are collected regularly each month. Although there were no MCL violations for this contaminant, potential health risks should be noted. Arsenic: some
people who drink water containing arsenic in excess of the MCL over many years could experience skin damage or problems with their circulatory system and may have an increased risk of
getting cancer.
SYNTHETIC ORGANIC CONTAMINANTS
Contaminant Units Treatment Plant
for Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL/AL
Violation
Yes/No
Level
Detected
Range MCLG MCL Likely Source of
Contamination
24. 2, 4, 5-TP (Silvex) ppb Troutman Plant 06/10/08 No 0.038 ND-0.038 50 50 residue of banned herbicide
VOLATILE ORGANIC COMPOUNDS
Contaminant Units
Treatment Plant
for Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL/AL
Violation
Yes/No
Level
Detected
Range MCLG MCL
Likely Source of
Contamination
56. Carbon Tetrachloride ppb ASR Well 09/15/09 Yes3 ND N/A 0 3 discharge from chemical plants and other industrial
activities
73. Toluene ppm South Regional Plant Nov-07 No 0.00075 N/A 1 1 discharge from petroleum factories
3
Late Report. This violation has no impact on the quality of the water our customers received, and it posed no risk to public health. The Third Quarter VOC sample for carbon tetrachloride was
received late (November 09). This was due to a correction needed by the outside contracted lab which was not received by DEP in time. We feel we have corrected this situation by collecting the
outside contractor lab samples earlier in the month to allow more time for correcting reports if needed.

9. STAGE 1 DISINFECTANTS AND DISINFECTION BY-PRODUCTS - REGULATED AT DISTRIBUTION
Contaminant Units
Treatment Plant
for Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL/AL
Violation
Yes/No
Level
Detected
Range MCLG MCL
Likely Source of
Contamination
77. Chloramines ppm Regulated at
Distribution
2009 No 2.9 (running
annual avg.)
2.4 - 3.3 4 (MRDLG) 4 (MRDL) water additive used to control microbes
79. Haloacetic acids
(five) (HAA5)
ppb Regulated at
Distribution
07/13/09 No 5.51
(annual avg)
2.46 - 11.6 N/A 60 by-product of drinking water disinfection
80. TTHM (Total
Trihalomethanes)
ppb Regulated at
Distribution
07/13/09 No 12.4
(annual avg)
7.9 - 21 N/A 80 by-product of drinking water disinfection
LEAD AND COPPER - HOME SAMPLING
Contaminant Units
Treatment Plant
for Point of Entry
(POE) Samples
Date of
Sample
Analysis
MCL/AL
Violation
Yes/No
Level
Detected
Range MCLG MCL
Likely Source of
Contamination
84. Copper (tap water) ppm Home Sampling 01/07-12/07 No 0.12
(90th percentile)
No sample sites
exceeded AL
1.3 AL = 1.3 erosion of natural deposits; corrosion of
household plumbing systems; leaching from
wood preservatives
85. Lead (tap water) ppb Home Sampling 01/07-12/07 No 4.2
(90th percentile)
No sample site
exceeded AL
0 AL = 15 erosion of natural deposits;
corrosion of household plumbing system
LEAD AND DRINKING WATER.
If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Lead in drink-
ing water is primarily from materials and components associated with service lines and home plumbing. Palm Bay Utilities is responsible for pro-
viding high quality drinking water but cannot control the variety of materials used in plumbing components. When your water has been sit-
ting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for
drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drink-
ing water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline (1-800-426-4791)
or at http://www.epa.gov/safewater/lead.

10. Future Water Treatment Plant Operator
Start Date: July 2035

11. Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
JULY 2010
Delivering Clean, Safe, Reliable Drinking Water
Independence Day
Water Treatment Plant Operators
play a critical role in delivering clean,
safe, reliable drinking water to our
customers. Plant operators are
responsible for testing the product
water to make sure the levels of pH,
alkalinity, hardness, chlorine and
fluoride are properly maintained.
Tests are conducted daily at the wa-
ter treatment plants to troubleshoot
the treatment process and provide
quality control. Samples are also
sent to private laboratories for test-
ing on a monthly and annual basis.
Water Treatment Plant Operators
must be certified through the State
of Florida Department of Environ-
mental Resources. Many times
operators have a background in
chemistry, biology, math or other
related courses. They are de-
tail oriented and must have a
good understanding of regulatory
compliance associated with water
treatment.
CONSERVATION TIP: Apply fertilizers sparingly. Florida-friendly lawns require only moderate
amounts of supplemental fertilizer and water once they are established.
Independence Day
(Observed)
City Offices Closed

12. Future Utilities Engineer
Start Date: August 2028

13. AUGUST 2010
CONSERVATION TIP: Water your lawn on an “as-needed basis” rather than setting your sprinkler
system to come on automatically.
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
Delivering Clean, Safe, Reliable Drinking Water
Engineering is the backbone of
the utilities organization. Utili-
ties Engineers oversee, manage
and design water distribution and
collection improvement and
expansion projects. They often
work with contractors and ensure
that project permits, contracts,
and specifications are accurate.
Utilities Engineers usually have
a bachelor’s degree in environ-
mental or civil engineering. Their
responsibilities can include: pre-
paring budget documents, de-
signing and reviewing engineer-
ing drawings, creating technical
reports, negotiating contracts,
obtaining permit applications and
preparing project reports.
Engineers are typically highly
technical individuals with a strong
educational background in math
and science. Strong communica-
tion skills and careful attention to
details are also important char-
acteristics of an engineer.
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting

14. Future Utilities Meter Reader
Start Date: September 2030

15. SEPTEMBER 2010
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
CONSERVATION TIP: Turn off the water as you brush your teeth, wash your face or shave.
Faucets left in the open running position waste from several hundred to several thousand gallons of water
per day.
Meter Readers probably know
most of the street names through-
out the City and could probably
tell you the quickest route from
Point A to Point B. These indi-
viduals travel an assigned route
to read and record the water
consumption for each customer
account.
Meter Readers often inform cus-
tomers of possible leaks, repair
broken meters or meter boxes,
test meters for customers with
excessive bills, and report dam-
aged or malfunctioning meters.
These employees typically en-
joy being outside and must be
in good physical shape because
manual labor is sometimes re-
quired. Meter Readers also in-
teract with customers regularly,
so strong interpersonal skills
are critical to providing excellent
customer service in the field.
Palm Bay Utilities Department
Meter Readers read both stan-
dard and radio frequency meters
for over 30,000 water accounts.
Labor Day
City Offices Closed

16. Future Customer Service Representative
Start Date: October 2029

17. OCTOBER 2010
CONSERVATION TIP: Mulch is an inexpensive investment that can help retain moisture in your soil,
moderate temperature, reduce erosion and control weeds. Natural mulches also slowly release nutrients that can
help your plants thrive.
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
31
National Customer Service Week
Customer Service Represeta-
tives (CSRs) have the most di-
rect contact with our customers.
They work daily to assist custom-
ers with service inquiries, appli-
cations for service, and payment
of accounts.
Many times Customer Service
Representatives work to resolve
problems and determine solu-
tions for unique situations. A
major role of Customer Service
Representatives includes pro-
viding customers with informa-
tion about utility projects and
services. CSRs also provide
assistance regarding the loan
options available for financing
customer connection costs.
Beneficial skills for a CSR in-
clude: strong written and oral
communication abilities, basic
computer knowledge, typing,
and experience using a calcula-
tor or cash register.
CSRs are typically good listen-
ers who can analyze customers’
concerns or needs and find the
best solution quickly.
Columbus Day
Halloween

18. Future Geographic Information Systems Tech
Start Date: November 2029

19. Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30
CONSERVATION TIP: To slow evaporation and extend chlorine retention in swimming pools, use a solar
pool cover year round. This device will help reduce the need to refill your pool and will retain water heat during
the cooler months.
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
Geographic Information Systems
(GIS) Technicians create, maintain
and utilize various data records
linked to locations to provide and il-
lustrate useful information through
reports and maps. The Palm Bay
Utilities’ Enterprise GIS Division
provides support to all areas within
the Utilities organization as well as
all other city departments.
GIS Technicians analyze data and
create maps of available city servic-
es and office locations, police dis-
tricts, fire response times, schools,
flood zone areas, and available
utility services.
Our GIS staff is helpful in providing
accurate information to provide
solutions and make critical
decisions concerning proposed
projects within the community.
GIS Technicians have strong tech-
nical and computer skills, especial-
ly in the field of mapping, cartogra-
phy, or drafting. Continual training
in GIS software and technology is
essential for providing the most up-
to-date mapping services.
NOVEMBER 2010
Election Day
Veteran’s Day
City Offices Closed
Thanksgiving Day
City Offices Closed
GIS Day
City Offices Closed

20. Future EMS Coordinator
Start Date: December 2040

21. Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
DECEMBER 2010
CONSERVATION TIP: A hearty rain eliminates the need for watering for as long as two weeks. Overwatering
your lawn results in shallow root systems which means that your lawn is less drought and stress tolerant.
Overwatering also promotes weed growth, disease and fungus.
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
New Year’s Eve
City Offices Closed
The Environmental Management
System (EMS) Coordinator plays
a vital role in educating and train-
ing utilities staff about the ISO
standard for its environmental
management program known as
GreenWay.
In 2008, the Utilities Department
became ISO 14001:2004 certi-
fied for its GreenWay program.
The program promotes environ-
mental awareness and steward-
ship among employees by focus-
ing on regulatory compliance,
pollution prevention and con-
tinual improvement. The EMS
program works to minimize the
department’s impact on the en-
vironment and establish efficien-
cies that will reduce costs.
The EMS Coordinator works
closely with supervisors and
management to ensure staff is
educated and properly trained
regarding the proper use of per-
sonal protective equipment (PPE)
and job-related safety issues.
This individual also possesses
strong organizational skills which
are essential for maintaining the
EMS library and database.
Christmas DayCity Offices Closed

22. Future Utilities Inspector
Start Date: January 2031

23. Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
JANUARY 2011
CONSERVATION TIP: Insulate your hot water pipes. You’ll get hot water faster and avoid wasting
water while it heats up.
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
New Year’s Day
Martin Luther King Day
City Offices Closed
The Utilities Inspector performs
the crucial task of ensuring that
construction projects are done
correctly and meet local and
state codes. Inspectors are very
familiar with the specifications
necessary for the construction
projects they are monitoring.
They review plans and advise of
changes that should be made to
the plans to achieve compliance
and proper safety regulations.
Inspectors work closely with
contractors to ensure that their
work meets the required stan-
dards. Often times, the Utilities
Inspector will communicate with
property owners to provide infor-
mation about projects adjacent
to their property. Maintaining
accurate records and reports as
well as communicating effec-
tively with other employees, city
officials and employees are criti-
cal aspects of the Inspector’s
role.
It is beneficial for Inspectors to
haveageneralknowledgeofcivil
engineering practices regarding
construction and inspection of
utilities infrastructure.
3130

24. Future Utilities Accountant
Start Date: February 2032

25. Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28
FEBRUARY 2011
CONSERVATION TIP: Operate the dishwasher and washing machine with full loads at the proper
settings.
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
The Utilities Accountant works
closely with management to
develop a budget and prepare
financial reports for the depart-
ment.
This individual monitors capital
projects and general expen-
ditures and provides periodic
status reports. In addition, the
accountant works with utility
rate consultants to develop and
continually evaluate the rate
structure for utility activities.
UtilitiesAccountants are typical-
ly well organized and maintain
accurate accounting records.
This person usually enjoys find-
ing solutions to problems and
possesses strong math and
communication skills. Accoun-
tants will have good computer
skills and the ability to solve
accounting and mathematical
formulas. This individual must
also be able to effectively com-
municate accounting solutions
to other staff members. This
individual typically has a bach-
elors degree in Accounting with
experience in governmental or
utilities finance.
Groundhog Day
Lincoln’s Birthday
Valentine’s Day
President’s Day
City Offices Closed

26. Future Maintenance Worker
Start Date: March 2029

27. MARCH 2011
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
Delivering Clean, Safe, Reliable Drinking Water
Utilities Maintenance Workers
perform a variety of duties from
repairing water mains to paint-
ing fire hydrants.
Maintenance Workers play a
vital role in the sustainability
of the Utilities’ facilities and in-
frastructure. The preventative
maintenance performed by
these individuals is critical to
maintaining an effective and ef-
ficient utility.
Maintenance Workers provide
support to all aspects of the or-
ganization and possess a vari-
ety of skills and talents. Some
Maintenance Workers may per-
form light electrical work, while
others may be responsible for
landscape maintenance. Oth-
ers may be responsible for
maintenance of treatment plant
facilities. These individuals are
team players that work to com-
plete specific goals. Their work
day could involve both indoor
and outdoor work in response
to various work order requests.
Fix a Leak Week
St. Patrick’s Day
CONSERVATION TIP: Outfit your hose with a spray nozzle that can be adjusted so water flows
only as needed. When finished, turn it off at the faucet instead of at the nozzle to avoid leaks.
World Water Day

28. Future Utilities Outreach Coordinator
Start Date: April 2034

29. APRIL 2011
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
CONSERVATION TIP: Only water your lawn before 10 a.m. and after 4 p.m. Follow St. Johns River
Water Management District’s watering restrictions which are based on the time of year and your house
address. Visit www.sjrwmd.com for details.
The Utilities Outreach Coordina-
tor actively communicates with
the public and utility customers
about utility infrastructure ex-
pansion projects. In addition,
the Outreach Coordinator is
responsible for developing and
coordinating a water conserva-
tion program to educate local
students.
The Utilities Outreach Coordi-
nator develops marketing activi-
ties and coordinates public rela-
tion efforts for the department.
In addition, the Outreach Coor-
dinator serves as the public in-
formation officer for the Utilities
Department. Some responsibili-
ties of the Outreach Coordina-
tor may include: implementing
special projects, planning com-
munity events related to utilities
projects, writing press releases,
working with the local media,
updating the department’s web
site, taking pictures, developing
videos, creating brochures or
responding to specific customer
inquiries or complaints.
Tax Day
Easter Day
Administrative
Professionals Day
Water Conservation Month
Earth Day

30. Future Utilities Laboratory Coordinator
Start Date: May 2030

31. Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
MAY 2011
Delivering Clean, Safe, Reliable Drinking Water
National Drinking Water Week
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
The Utilities Laboratory Coordi-
nator oversees the department’s
state certified laboratory. This
individual ensures that all sam-
pling and testing are accurately
performed. In addition, the Labo-
ratory Coordinator must commu-
nicate all testing and monitoring
results to the appropriate regula-
tory agencies.
Laboratory personnel test over
100 points throughout the City’s
water distribution system monthly.
Also, the laboratory staff is re-
sponsible for all bacteriological
sampling conducted for precau-
tionary boil water notices.
The Utilities Laboratory Coordi-
nator also develops standard op-
erating procedures for collecting
samples and analysis for both
water and wastewater. This indi-
vidual’s educational background
is usually in the field of chemistry,
biology or microbiology.
CONSERVATION TIP: Install low-flow showerheads. The older the showerhead the more water it
uses. Stop by the Utilities Customer Service Office located in City Hall to exchange your showerhead
for a more efficient one.
Mother’s Day
Memorial Day
City Offices Closed

32. Future Heavy Equipment Operator
Start Date: June 2031

33. Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
JUNE 2011
Delivering Clean, Safe, Reliable Drinking Water
7:00 p.m.
Council Meeting
7:00 p.m.
Council Meeting
Heavy Equipment Operators
(HEOs) require specific training
and skills to operate a variety
of large motorized machinery.
Their role within the Utilities
Department is essential to the
maintenance and installation
of utility services. Often times,
their skills are most valuable dur-
ing emergencies such as water
main breaks when quick action
is needed to isolate a problem
and begin repairs. Heavy Equip-
ment Operators must possess a
Class “A” Commercial Drivers
License to operate equipment
such as backhoes, bulldozers,
and the utilities’ wastewater vac-
con truck.
Heavy Equipment Operators
must have the ability to inspect
work areas prior to performing
work and ensure safety of the
site. HEOs must also complete
work orders in compliance with
project specifications.
Palm Bay Utilities Department‘s
Heavy Equipment Operators
provide support for both our
water and wastewater divisions.
CONSERVATION TIP: Position sprinklers to water only your lawn and shrubs, not sidewalks,
streets or driveways.
Flag Day
Father’s Day

34. Direct Debit. The Direct Debit program (auto bank drafting) allows you the flexibility of sav-
ing time and money by doing the work of paying your monthly utility bill on time. There are no hassles,
no postage, it’s free and most importantly, no late fees. Complete a Direct Debit enrollment form and
return it to the Customer Service Office with a voided check. After 12 months of uninterrupted drafts,
you will receive an $18 annual credit for using our direct debit program.
Online Payment. Pay your water/sewer bill online with your credit card. A nominal con-
venience fee will apply. In order to pay online, you will need to visit: http://www.pbfl.org and click “Pay
Water Bill” under Online Services in the menu on the left side of the home page.
By Phone. Pay your water/sewer bill over the phone using your credit card*. A nominal con
venience fee will apply. To pay by phone, call Point and Pay directly at 1-866-923-6508 or our Customer
Service Office at (321) 952-3420. *We accept Discover, MasterCard, Visa, and American Express payments
using a credit card processing company.
In-Person. Our office is located at City Hall, 120 Malabar Road SE. Please be sure to bring
your water/sewer bill with you when paying in person. If you choose to pay with cash, you will need to
pay your bill in-person at our office.
Drop Box. NO CASH PLEASE. Please submit your check or money order and the bottom
portion of your bill with your payment. Payments received at the City Hall box will be pro-
cessed the following business day. Payments received at the Franklin Drive box will be pro-
cessed within 5 business days. There are two drop boxes available for after-hours payments:
Mail. It is preferred that you use the pre-addressed envelope enclosed in your bill when mailing
your payment. Please submit your check or money order and the bottom portion of your bill with your pay-
ment. When paying by mail, allow 7 days for your payment to be received and processed. If your payment
stub is not submitted with your payment, there may be a delay in processing. To avoid delays, please
write your account number in the memo section of your check. You can also mail your utility payment to:
PALM BAY UTILITIES
CUSTOMER SERVICE OFFICE
120 Malabar Road SE
Palm Bay, FL 32907
Striving to be . . .
FIRST IN SERVICE.
• Forward Thinking
• Integrity
• Responsibility
• Success
• Teamwork
WAYS TO PAY YOUR BILL
Eliminate clutter and Go Green by receiving your utility bill online. You can sign up for E-State-
ments by visiting www.pbud.org and clicking on ‘Billing Options’ under the Customer Service
drop-down menu.
City Hall Municipal Complex
120 Malabar Road SE
Palm Bay, FL 32907
Drop box located by front
entrance to City Hall.
Palm Bay Fire Rescue Station 1
2144 Palm Bay Road NE
Palm Bay, FL 32905
Drop box located on Franklin Drive
on the east side of the building.

35. Frequently Requested Numbers
All numbers are within the 321 area code.
Brevard County Health Department . . . 637-7300
Call Before You Dig (One Call) . . . 1-800-432-4770
Drainage Problems . . . . . . . . . . . 952-3439
Florida City Gas . . . . . . . . . . . 1-800-993-7546
Florida Power & Light . . . . . . . . . . . 723-7795
The Greater Palm Bay Area
Chamber of Commerce . . . . . . . . . . 951-9998
Irrigation Violations (St. Johns River Water
Management District Complaint Line) 984-4940
Mosquito Control . . . . . . . . . . . . 952-4523
Overgrown Lots, Tall Grass & Weeds . . . 952-3430
Pavilion Rental at City Park . . . . . . . 952-3443
Pothole Repair . . . . . . . . . . . . . . 952-3438
Property Appraiser (local office) . . . . . 952-4574
Public Works - After-Hours
Emergency Road Repair . . . . . . . . . 952-3456
Right-of-Way Use Permits . . . . . . . . . 952-3439
Septic Permit and/or Well Permit . . . . . 633-2100
Street Light Problems . . . . . . . . . 952-3437
Tree Trimming . . . . . . . . . . . . 952-3438
Water and Sewer Availability . . . . . . 952-3420
Waste Management (Garbage & Recycling) 723-4455
Zoning 733-3042
Important Phone Numbers
City of Palm Bay
After-Hours Emergency - Water & Sewer 952-3478
Building Department
(Permitting/Inspection) . . . . . . . . . 953-8924
City Hall . . . . . . . . . . 952-3400
Housing & Neighborhood
Development Office (HANDS) . . . . . . 952-3429
Fire & Rescue (non-emergency) . . . . . 952-3456
Parks & Recreation . . . . . . . . . . 953-8912
Police Department (non-emergency) . . . 952-3456
Public Works Department . . . . . . . . 952-3438
Utilities Department . . . . . . . . 952-3420
Keep Informed
Join the Utilities General Listserve to receive automat-
ic news and updates about current projects and utility
events. You can also join the Utilities Boil Water Notice
Listserve which will provide you with updates of current
water service interruptions, repairs and precautionary
boil water notices. You can sign up to receive these no-
tifications by visiting www.pbud.org and clicking on the
“Register for E-News” icon on the right side of the home
page.
If you would like to receive updates from the City’s
CodeRED communication system which issues phone
calls about all types of incidents and emergency notifica-
tions, please visit http://www/palmbayflorida.org/police/
community/code_red.html.

36. Presorted Standard
U.S. Postage
PAID
Permit 1979
Orlando, FL
250 Osmosis Drive SE
Palm Bay, FL 32909
Printed on 10% recycled paper.
Please remember to recycle.
“Water is the only drink for a wise man.”
- Henry David Thoreau