Hotel Technology Consulting Services (HotelTCS) was formed in 2019 by James Harrison to provide consultancy, expertise, and services to hotels, developers, and service providers. Based in the UK with a global partner network, HotelTCS focuses on evolving guest-facing technologies and ensuring selected deployments deliver value. HotelTCS adds knowledge throughout projects, offering pre-sales consultants, surveys, and installations.

1. Presented by:
James Harrison – Principal Consultant
October 2019
Hotel Technology Consulting
Services
Company Overview

2. Company Overview
• Hotel technology Consulting Services (HotelTCS) was formed by James Harrison in
2019
• The aim of the business is to provide consultancy, expertise and services to Hotels,
Developers and Service Providers in the Hospitality Technology space.
• HotelTCS has a strong focus on quickly evolving Guest Facing Technology, aiming to
ensure that the selected technology deployment actually delivers for the hotel, and
the guest.
• Based in the UK, HotelTCS has a global reach through its partner network. Providing
Pre-Sales Consultants, surveyors and installers.
• HotelTCS add knowledge and experience throughout the architecture and design
phase of any project for a Hotelier, Developer, Service Provider or Partner
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3. James Harrison –
Principal Consultant
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With 15 years’ experience in technology, and more than half of that
time dedicated to the Hospitality sector, James has a wealth of
knowledge but also a millennial’s eye view. James has worked with a
multitude of consultants over time, many of whom helped shape the
knowledge he now brings to the table, others just reinforced the need
to share his experience with others.
James’ career has encompassed many technical and consultative roles,
focusing on network architecture, WiFi, VOIP and IPTV. With a blend of
technical skills that also includes RF architecture, this completes a “holy
trinity” of requirements for the Hotel Guest Room. Spending the last 8
years travelling the globe, has given James a close insight into
requirements of all regions of the world.
James’ solution-focused approach to technical consultancy is one of
finding the right fit. While there are many technology buzzwords, which
one is right for you? As a brand standard expert James has worked with
solutions for hotels from all major brands including Marriott, Hilton,
Hyatt, IHG, Four Seasons, Mandarin Oriental, Peninsular and many
others.
Residing just outside the famous Sherwood Forest, James is a keen
traveller, motorcycle rider and private pilot. James’ global travel has
allowed him to experience hospitality on every continent of the globe,
as both a consultant and most importantly a customer.

4. James Harrison – Key
Achievements
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• Helped GuestTek integrate and deliver an IPTV
& VoD solution for CitizenM Hotels globally,
using Microsoft Azure Middleware. Involved in
network design of latest opening in Boston
MA.
• Designed fully converged network with remote
offices for first Edition Hotel in Continental
Europe.
• Provided contribution to Marriott GPNS 2020
standards regarding bandwidth utilization on
uplinks.
• Led Integration of LG Pro:Centric with
GuestTek’s MVP product in Europe.
• ECSE Design, CMNA, Ruckus & LG certified
• Recognized as a consultant with HTNG

5. For Hoteliers
• Review of guest profile to understand what the requirements are
• Recommendations of technology to meet the established guest requirements
• Understanding Integration options for IoT devices
• Technology roadmap including adhering to brand standards
• Helping understanding Guest facing technology, how it has evolved, and where there
may still be opportunities to secure a return on investment.
• RFP/tender creation and distribution
• On site survey, survey review and hardware requirements documentation
• Vendor interview and selection
• Client side project management of technology vendors
• Provision of on site engineering resource.
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6. For Developers
• Design of technology requirements based on brand and service level.
• Brand standard expertise across all major global brands.
• Structured cabling design with M&E contractors
• Budget setting
• RFP/tender creation and distribution
• On site survey, survey review and hardware requirements documentation
• Vendor interview and selection
• Client side project management of technology vendors
• Provision of on site engineering resource.
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7. For Service Providers
• Provision of pre sales consultancy resource globally.
• Working with service providers end client to determine requirements
• Provision of on site survey engineers as a single point of contact
• Review of survey documentation and creation of design based upon findings
• Technical presentations of Service Providers solution, including demonstrations
• Brand Standard Expertise including GPNS/GRE, UnoNet, IHG, Hyatt and others
• Interactive TV expertise including IPTV, RF/Coax, FTG head ends and content casting
• Provision and management of installers as required
• Pre-Sales as a Service – A Unique offering from HotelTCS……..
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8. Pre-Sales As A Service
HotelTCS brings you Pre-Sales As A Service – A First in The Hospitality Technology space.
• Reduce time drain on operations team
• Free up Sales Managers to focus on clients and generating leads.
• Reduces the need to employ permanent Pre-Sales Consultants
• Provide scalable resource on an as “required basis”
• Reduce barriers provided by location
• Fixed cost models that can be easily attributable to each opportunity or project
• Staff who are able to work as part of your team
• No recruitment of contract engineers or IR35 issues
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9. Pre-Sales As A Service
• HotelTCS Work with the Service Provider and your end client to determine the
requirements for the proposal.
• Fixed cost budgetary/estimate offer & kit list preparation
• Fixed cost customer visit/customer call/solution finding/On site or remote
demonstration – Offering Technical Expertise at first client contact
• Full survey package at one touch from the Service Provider, to include:
• Survey request to best located and skilled partner & detailed scope
preparation
• Survey scheduling, including communication with the hotel
• Remote guidance of surveyor throughout entire time on site
• Full review of survey results and documents by a pre-sales consultant
• Application of industry knowledge, brand standard expertise and
customer requirements to create solution design, kit list and full offer
• Provision of offer and presentation to client on site or remotely
• Handoff to Service Provider’s operations team
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10. Discussion
&
Questions
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