A regional meeting for IT Support Staff.

1. RSC-EM Technical Forum
Tues 12th Nov 2013
Gordon Millner
Technical Infrastructure Advisor, Jisc RSC East Midlands
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www.jiscrsc.ac.uk
November 15, 2013 | slide 1
RSCs – Stimulating and supporting innovation in learning

2. Agenda
14:00 Start and Intro
14:05 Spiceworks for network monitoring, inventory control, software
management and other "stuff"
14:25 Using screencasting tools to support users
14:45 Discussion of issues affecting providers, Q&A, and sharing good
practice
15:00 Finish
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3. What is the technical forum for?
Originated a number of years ago:
•To enable discussion
•To enable networking between technical staff of different organisations
•To raise issues and help resolve them
•To keep abreast of technology
•To stimulate self-development
•Identify areas for staff development
Supplement the work of the Heads of IT and other user groups eg. ILT,
Moodle etc.
Now we’re starting it again and hoping that you will support it
Mike Wroughton from Stamford College will “chair” up the group
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4. November 15, 2013 | slide 4

5. Why Spiceworks?
It’s free
It’s good
It can do lots of jobs
There’s plenty of support
A bit like Moodle .... But doing a different job ?
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6. Why Spiceworks?
It can sniff out what’s on your network
It can run as a helpdesk
It can generate diagrams and reports
It has an app to run your network
You can connect to remote sites and computers
It will create a complete inventory of devices,
licences and patches
 It has in-built Mobile Device Management to take
control of your BYOD
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7. So what now?
What are you using at the moment?
How much is it costing you?
Is it providing what you want with good value for money?
Perhaps download Spiceworks, install it and try it out for a
while
www.spiceworks.com
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8. Using screencasting tools
to support users
November 15, 2013 | slide 8

9. What is screencasting?
Recording on-screen actions to video,
with audio instructions,
then playback at a later time
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10. Why use screencasting?
 Think about how you find how to do things …. I bet youtube videos
would be one of the tools you use nowadays
 Software is marching forward and demand for software training, how
tos, and FAQs can be overwhelming
 Documenting how to use a simple application, grab associated
screenshots and put together the final print can be time-consuming
 Following written instructions can sometimes be difficult
 __________________________________________________
 Creating a screencast video can be quick
 Users can follow instructions by copying the actions, pausing and
replaying as necessary
 Place the screencast videos on your VLE, website, intranet etc for
anytime, anyplace access
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11. What packages?
http://socialcompare.com/en/comparison/compare-screencasting-tools
Anyone using others?
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13. Tips for screencasting
 Check out Jisc digital media website
http://www.jiscdigitalmedia.ac.uk/guide/screencasting-workflow
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14. 
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Who is using screencasting at the moment?
What are you using it for?
What package are you using?
What hardware are you using?
Have you thought about Apple mobile devices
screencasting using Reflectorapp.com ?
 If you’re not using screencasting then I suggest sign up for
one of the free cloud-based tools and start
 In the new year we will be holding some practical
workshops
November 15, 2013 | slide 14

15. Now over to you
Now some time to
Discuss any issues affecting you and request
advice from your colleagues
share good practice
November 15, 2013 | slide 15

16. Next meeting
Face to face on Thurs 13th Feb 2014
In the meantime if you have any questions then:
post them on the jiscmail list
contact me:
 01509 618120
 07811 241451
 gordon.millner@rsc-em.ac.uk
 www.jiscrsc.ac.uk
November 15, 2013 | slide 16