The Microsoft Dynamics range undoubtedly contains many features that streamline your business and provide the best value to your customers. One of the key features of Microsoft Dynamics is how it can be extended beyond its shrink-wrapped capabilities in ways that give you a competitive edge. In this session we will explore some of these possibilities through the lens of a design-led approach. We will show you how you can unlock even more value from your Microsoft Dynamics investment by stepping out of the box and taking a holistic approach to addressing your business process needs.