A Guide To Improving Your CQC Rating by Radar Healthcare (RH022).pdf

AGUIDETO
IMPROVINGYOUR
CQCRATING
radarhealthcare.com
July 2023

2 A guide to improving your CQC rating
A WORD FROM OUR CEO 3
ARE THEY SAFE? 4
What impact does the learning culture have on residents and care givers? 4
What procedures do you have in place to ensure systems, staffing, pathways,
and environments are safe? 4
How can you safeguard people from abuse? 4
How are risks and safety monitored to ensure people’s freedom is respected? 5
How do you ensure the proper and safe use of medicines? 5
Are lessons learned and improvements made when things go wrong? 6
ARE THEY EFFECTIVE? 7
Are needs assessed based on supporting the best possible outcomes? 7
How do you ensure staff have the knowledge to monitor and improve outcomes? 7
How well does your organisation as a whole work together to deliver effective care? 7
How do care workers support people to live healthier lives? 7
ARE THEY CARING? 9
How do you ensure people are treated kindly and provided with emotional support? 9
How do you support people to be actively involved in making decisions about their care? 9
How do you promote a culture of wellbeing and workforce enablement? 9
ARE THEY RESPONSIVE? 10
How do you ensure data and information is collated to ensure a person-centred approach? 10
How are concerns and complaints handled to improve the quality of care? 10
How are people and communities listened to and involved? 11
ARE THEY WELL-LED? 12
Is a positive culture promoted by leaders? 12
Are responsibilities clear and quality performance, risks, and regulatory requirements managed? 12
How are people involved with developing a shared direction and culture with the service? 14
How does your organisation continuously learn, improve, and innovate? 14
How does your organisation meet governance requirements sustainably? 14
GORSEY CLOUGH: FROM INADEQUATE TO OUTSTANDING16
WHAT DOES THE CQC THINK OF RADAR HEALTHCARE? 17/18
ABOUT RADAR HEALTHCARE 19
CONTENTS

A W O R D F R O M
OURCEO
CQC inspections are an essential part of health and
social care. Our risk, quality, and compliance software
has been designed alongside health and social care
professionals to support the efficient management of
the day-to-day, whilst providing the innovation and tools
needed to reach a better regulatory rating and drive
safer outcomes - and we are proud that our state-of-the-
art technology is already supporting many organisations
to do just that.
One particular organisation that has used Radar
Healthcare to improve its regulatory rating is Orri, an
innovative eating disorders service offering intensive
day treatment clinic. In 2022 they were inspected by the
CQC and were awarded an Outstanding rating. Within
the report, Radar Healthcare is named as a contributing
factor to its success.
“Managers used systems to collect data from the service.
Managers had access to a secure electronic database
called ‘Radar Healthcare’ which gave them oversight of
incidents, complaints, staff sickness, policies, audits and
safeguarding referrals. It was easy to pull data from the
system and create reports. For example, on length of
treatment.” CQC Inspector (2022)
To be referenced within the CQC report highlights
the impact that Radar Healthcare can have within
organisations.
To help further, this guide has been created for
health and social care organisations to understand
fully how Radar Healthcare helps you meet the
various requirements, questions, and quality
statements that the CQC use to determine a rating.
With the new CQC strategy and digital focus, our
software helps teams shift to digital and more
collaborative ways of working; bringing together,
often complex, operational, and regulatory
processes into one easy to use platform.
Radar Healthcare, through its flexible model
and array of interconnecting modules, gives
organisations both transparency and assurance,
whilst embedding a culture of continuous
improvement.
Please note: This is an overview of how Radar
Healthcare supports an organisation’s preparation
for a CQC inspection. Although we offer best
practices, this is not a comprehensive guide on
how to pass a CQC regulation.
Paul Johnson
CEO, Radar Healthcare
Over 10,000 locations are already seeing the benefits of Radar Healthcare, including:
CLICK HERE TO SCHEDULE SOME TIME WITH US AND FIND OUT HOW WE CAN HELP

ARETHEY SAFE? 1.1
WHAT IMPACT DOES THE LEARNING
CULTURE HAVE ON RESIDENTS AND
CARE GIVERS?
The CQC want to see teams be proactive and action
plans to improve based on failed audits, complaints,
or risks. Radar Healthcare’s fully integrated Action and
Improvement Plans ensure that any issues or inferior
performance are monitored, managed, and acted upon.
The clever connection of action plan items with our audit
and incident functionality allows multiple items to be
linked, bridging the gap between non-conformities, and
required improvements. Easily evidence improvements
and action plans to regulators and reduce workloads
and duplication, allowing your team more time to
provide care.
WHAT PROCEDURES DO YOU HAVE IN
PLACE TO ENSURE SYSTEMS, STAFFING,
PATHWAYS, AND ENVIRONMENTS
ARE SAFE?
As well as delivering safe care to patients and residents, it
is equally as important to ensure that workers are
well-supported and safe. Radar Healthcare’s risk, quality,
and compliance software have a range of modules to
ensure that you are checking everything from equipment
to the environment and taking the right steps to achieve
safer outcomes.
Our Audit Management System guarantees that routine
checks are correctly reported, acted upon where
necessary, and up to date.
Easily view and maintain scheduled audits, as well as
change and monitor the frequency of reoccurring for
full oversight and control of processes. Integrated with
our Action and Improvement Plans, teams are given
automatically alerted based on the results of the audits,
driving continuous improvement.
HOW CAN YOU SAFEGUARD PEOPLE
FROM ABUSE?
Safeguarding is a major topic to keep on top of in
health and social care. Radar Healthcare’s Document
Management feature allows you to manage your
safeguarding policy and standardise operating
procedures to ensure everyone is working to a set
standard.
With the Workforce Compliance module, you can easily
keep on top of staff training and have full visibility of
which members are up to date on their safeguarding
training, and which may not be.
If a safeguarding issue does occur, this can be logged
and addressed safely and quickly within Radar
Healthcare’s system. Simply log an incident and create
workflows off the back of them, ensuring that the issue
is avoided in the future. Share this learning with all staff
easily through communications with the Notices feature,
where members receive a notification that they need to
read some information, and you can see who has or has
not read it.
Technology should not force your processes and
practices to fit, it should be customised and flexible
around your organisation. Radar Healthcare does just this,
customise your events, processes, and staff training with
just a few clicks.
People are protected from abuse and avoidable harm. Embed a culture
of openness and collaboration.
The safe statement focuses on how your service is actively protecting both your staff and
service users from harm, abuse, harassment, and breaches of respect or discrimination. The
CQC evaluate services based on their approach to safety, how they enforce it daily, as well as
how it is monitored and investigated when incidents or accidents occur.

ARETHEY SAFE? 1.2
HOW ARE RISKS AND SAFETY
MONITORED TO ENSURE PEOPLE’S
FREEDOM IS RESPECTED?
Carry out risk assessments with our Audit and Risk
Management module to ensure people are kept safe.
Whilst the Audit Management Software helps to assess,
maintain, and monitor processes, our Risk Management
allows you to revolutionise the way you identify, track,
and manage issues and potential threats within your
organisation. Radar Healthcare comes with configurable
risk registers and action plans that help you visualise what
risks are prevalent, and which are critical, see if there are
any trends, and begin structuring plans for improvement.
Risk management supports services with regulatory
compliance, while also bettering the performance and
safety of your healthcare organisation.
CQC regulators want to see a proactive approach to
safety, by ensuring that workers understand all their
responsibilities and there are no instances where risks
may be missed, and actions not taken to avoid them in
the future.
HOW DO YOU ENSURE THE PROPER
AND SAFE USE OF MEDICINES?
Firstly, make sure that your staff knows how to deliver
medicine according to your policies and procedures.
Radar Healthcare’s Document Management system
ensures that members of staff are always referring to
the most recent version of your documents. An audit trail
of internal communication is available, which tracks the
notifications received and read by your staff. Carry out
regular audits through Radar Healthcare to ensure that
medicines are used safely and appropriately. If there
are any incorrect uses, log it as an event where you can
assign actions so that learnings can be made, lowering
the risk of it happening again.
HOW WELL IS EVERYONE PROTECTED
BY THE PREVENTION AND CONTROL OF
INFECTION?
Radar Healthcare can help you prevent, prepare, detect,
and manage infection cases through events and audits.
Log an event so full visibility of infection cases is available.
Use audits to ensure that all previous and new learnings
are followed, and infection risks are kept low. Radar
Healthcare’s Workforce Compliance module provides you
with the critical assurance that all staff is trained in the
prevention and control of infections appropriately.
ARE LESSONS LEARNED AND
IMPROVEMENTS MADE WHEN THINGS
GO WRONG?
When things go wrong it is imperative that learning is
made. Radar Healthcare’s software drives collaboration
and communication, removing the blame culture.
Drive and evidence continuous improvement with
automatic and mandatory action plans and shared
learnings off the back of each event, ensuring that
lessons are learned. Use Notices to communicate shared
learnings to staff, and the Workforce Compliance module
can be used to issue further training if needed. Assign
tasks and notify specific roles with tasks to make sure
nothing is missed, and everyone is receiving the right
information at the right time.
Full visibility will help raise your safety rating in your
inspections. Having data centralised in one location not
only helps communication between teams but helps
have oversight of all processes - especially because
Radar Healthcare’s AI-powered Analytics module
highlights trends and issues that may have otherwise
been missed. By utilising the dashboards learning
outcomes can be processed at the click of a button and
can be highlighted to regulatory bodies quickly and easily.

A guide to improving your CQC rating
6
If we can put it on Radar
Healthcare, we will
because it will be all
evidence when the CQC
comes along.
Lesley Quinn, Clinical Services Governance
Manager, BEDOC

ARETHEY
EFFECTIVE? 2.1
ARE NEEDS ASSESSED BASED ON
SUPPORTING THE BEST POSSIBLE
OUTCOMES?
Radar Healthcare’s tailored approach helps to reflect your
individual needs and business objectives. This includes
everything from choosing your own personalised product
plan to onboarding the software and more. We try to tailor
every experience based on the needs of the care setting.
Are you looking for an off-the-shelf package with ready-
made audits or do you want something more flexible and
customisable? Either way, we have you covered.
IS CARE DELIVERED IN LINE WITH
LEGISLATION, CONSENT, AND EVIDENCE-
BASED GUIDANCE?
To ensure the care provided in your organisation is of
the highest standard, you can use Radar Healthcare’s
Document Management module to ensure that your staff
always have access to the most current version of your
policies and practices. Use Radar Healthcare to carry
out self-assessments for standards of care through the
Audit module. You can easily see which areas may require
improvement and assign action plans to tackle these.
HOW DO YOU ENSURE STAFF HAVE
THE KNOWLEDGE TO MONITOR AND
IMPROVE OUTCOMES?
Training is essential, and Radar Healthcare helps you
keep on top of all staff and their training requirements
with the Workforce Compliance module. Assign training
to individual staff members or as a group and ensure
it is repeated as needed. Radar Healthcare’s Notices
will send notifications to each staff member’s inbox to
remind them when training is due. This can be set to recur
automatically when needed, for example annually.
Management will receive automatic notifications when
training is completed to assure them their staff is up to
date. Host policies on Radar Healthcare where you can
schedule notifications for everyone to check them, as
well as schedule automatic yearly checks and updates to
the policies. Gain assurance that staff has both read and
understood your policies.
HOW WELL DOES YOUR ORGANISATION
AS A WHOLE WORK TOGETHER TO
DELIVER EFFECTIVE CARE?
One of the features which make Radar Healthcare’s risk,
quality, and compliance solution so effective is being able
to manage everything in one centralised place. Those
with permission can see an overview of the organisation
to ensure effective care is being delivered across all
locations. Any learnings can easily be shared across the
organisation for continuous improvement towards the
same goal, outstanding care.
HOW DO CARE WORKERS SUPPORT
PEOPLE TO LIVE HEALTHIER LIVES?
Care professionals wear many hats throughout a
single shift. Not only do they need to provide care for
residents and patients, but they also need to keep
up with administrative responsibilities and other
time-constraining tasks. That is why Radar Healthcare’s
system centralises data and processes digitally for
better oversight and communication between teams.
Streamlining and automating operations reduces
duplication and time spent on paperwork, freeing up
more time for delivering person-centered care.
People’s care, treatment, wellbeing, and support are placed at the
center of care to promote a better quality of life and drive safe and
positive outcomes.

8
Our evolution of
health and safety and
quality wouldn’t have
happened without
Radar Healthcare.
Misha Fontenot, Quality and Policy Manager
at Walsingham Support

ARETHEY
CARING? 3.1
HOW DO YOU ENSURE PEOPLE ARE
TREATED KINDLY AND PROVIDED WITH
EMOTIONAL SUPPORT?
Radar Healthcare’s Events module encourages you to
log each compliment or complaint. You can then see
any trends in the Analytics area of Radar Healthcare
and make changes accordingly. For example, if your
organisation is receiving many compliments in one
location about a specific service, you can share this
learning to improve other locations.
HOW DO YOU SUPPORT PEOPLE TO
BE ACTIVELY INVOLVED IN MAKING
DECISIONS ABOUT THEIR CARE?
It is important in all healthcare organisations for the
service user and their family or friends to be involved
in making decisions about the care provided. In Radar
Healthcare, you can encourage the logging of feedback
from family and friends as events. You can then assign
appropriate action plans to these events to drive
continuous improvement toward supporting active
involvement in care decisions. Radar Healthcare can
integrate with a form on your website, such as a feedback
form. When the form is completed and submitted, it
automatically creates an event in Radar Healthcare,
completely removing the manual process.
Gathering positive feedback, such as compliments,
boosts staff morale by recognising the measurable
impact of their care. Moreover, CQC inspectors regard
positive feedback and employee appraisal as a form of
evidencing effective care.
HOW DO YOU PROMOTE A CULTURE
OF WELLBEING AND WORKFORCE
ENABLEMENT?
Creating a positive work environment is crucial for
improving productivity, reducing staff turnover, and
boosting workers’ morale. Having the right tools and
software in place to help ease the workload and duties,
as well as improve the quality of care given, will inevitably
help efficiency. Clear communication is the key to an
open culture. Our system provides an accessible view of
all quality and compliance policies within an organisation.
Many of our modules and features including scheduled
tasks, analytics, risk management, incident and events,
and action and improvement plans, work together to
create a more cohesive and collaborative way of working,
whilst simultaneously improving the safety of care
and services.
In addition, Radar Healthcare helps workers collate all
types of events, complaints, concerns, and compliments,
and positive feedback, to allow teams to action
improvements as well as reflect on their hard work and
show appreciation.
The service involves and treats people with compassion, kindness,
dignity, and respect.
With the level of configurability Radar Healthcare
provides, it feels like a bespoke system – there is not a
‘one size fits all’ approach like there can be with other
systems of this nature. This means we can improve
how we do things based on user feedback.”
Julie Moore, Senior Support Manager at Thistle Healthcare

HOW DO YOU ENSURE DATA AND
INFORMATION IS COLLATED TO ENSURE
A PERSON-CENTRED APPROACH?
Seeing social care not in isolation but instead within the
bigger health and social care continuum is in the not
so distant future. How information is passed between
organisations is key to developing a person-centred
focus.
Manual interpretation of data from disparate sources,
such as IoT devices through to care planning systems,
can take up as much as 30 percent of the workload for
some staff members. Radar Healthcare can help you
eliminate this, through integration and a more joined up
approach.
The team at Radar Healthcare are at the forefront of
new technology and are developing a workflow system
that will drive action and interventions in the care sector
to significantly enhance care delivery. Combining data
sources in this system will lead to improved efficiencies
in information flow, and support benchmarking
between operators at a regional and national level. It
will enable informed, insight-driven decision-making
based on integrating data through one central system,
avoiding duplication of effort, and allowing more rapid
interventions.
“Ultimately, and most importantly, this system
will allow for improved quality of care out of
the hospital and help prevent unnecessary
hospital admissions.”
Mark Fewster, Chief Technical Officer, Radar Healthcare.
HOW ARE CONCERNS AND
COMPLAINTS HANDLED TO
IMPROVE THE QUALITY OF CARE?
We know that any concerns or complaints from either
service users or their friends and family are especially
important and must be addressed. Log these in the
Events module of Radar Healthcare to improve and
share these learnings across the organisation.
Radar Healthcare will mandate that any concerns
are responded to, ensuring an improvement in the
quality of care. When a complaint is logged into Radar
Healthcare, actions can be automatically assigned to the
appropriate staff, ensuring that the issue is investigated
by the appropriate people.
A complete audit trail of the complaint is available,
enabling you to see who has done what, and when. The
CQC is interested in seeing how services are receiving
feedback and actioning plans off the back of these
comments to improve the service offered, you can
also export a PDF for easy sharing, providing complete
assurance and evidence that every complaint is
thoroughly acted upon.
ARETHEY
RESPONSIVE? 4.1
The number of incidents reported increased from an
average of 4 per month to 35 with the introduction of
Radar Healthcare - meaning the CQC can see we’re
accurately reporting and actioning incidents to drive
continuous improvement.”
Dave Hartley-Large, Head of Governance at Spark Medical

HOW ARE PEOPLE AND COMMUNITIES
LISTENED TO AND INVOLVED?
Complaints, criticism, and concerns are always going
to occur in any industry, and documenting these events
and incidents, as well as showing efforts to resolve these
issues, is standard practice to meet basic CQC criteria
and improve.
Radar Healthcare not only evidence incidents,
complaints, and concerns, triggering improvement plans
off the back of them, but offers a space to collate positive
feedback and compliments – which are just as valuable
to regulators and the workforce.
Moreover, we believe in combining digital innovation with
hands-on experience in healthcare environments to help
characterise our product and strategy – meaning that
many of our upcoming plans and current improvements
have been driven by and made with our partners.
ARETHEY
RESPONSIVE? 4.2
Radar Healthcare allows us to centralise all the answers
from the patient survey forms – and obviously because
Radar Healthcare has an amazing reporting mechanism,
we can report fast on all our patient experiences and learn
from that. This again supports how we are constantly
listening, learning, and developing.”
Anna Prowse, Head of Quality Compliance and Health
and Safety at E-Zec

IS A POSITIVE CULTURE PROMOTED
BY LEADERS?
A positive culture involves being person-centered,
open, inclusive, and empowering, whilst also achieving
good outcomes for people. Easily gain full visibility of
information to enable staff to do their jobs well and share
this information easily across your organisation with
notifications straight to inboxes.
Empower your staff by showing them how their hard work
is driving improvements across the organisation with the
Analytics module. Easy-to-digest graphs and data show
you what works best and how your organisation pulling
together helped you get there.
ARE RESPONSIBILITIES CLEAR
AND QUALITY PERFORMANCE,
RISKS, AND REGULATORY
REQUIREMENTS MANAGED?
Each role in your organisation has different
responsibilities, and that’s why Radar Healthcare allows
you to set permissions and requirements according to the
job role. Use Radar Healthcare’s Risk Register to manage
risks in terms of level and variation over time, as well as
actions to take to lower them. Audits come into play with
risk assessments too, where you can create customised
audits complete with uploaded evidence to ensure that
risks are managed appropriately. In the Analytics module,
you can set key performance indicators (KPIs) so that
there are clear indicators to monitor performance in
each service or department and the organisation.
ARETHEY
WELL-LED? 5.1
There is an inclusive and positive culture of continuous learning and
improvement. Leaders proactively support staff and collaborate
with partners to deliver care that is safe, integrated, person-centred,
sustainable, and to reduce inequalities. There are effective governance
and management systems with information about risks, performance
and outcomes used effectively to improve care.
They were impressed with our systems. The CQC
looks at audits, incidents, and complaints in a
lot of detail and having these items in a place
where you can explain what happened, how it
was resolved, what were the issues and what
were the learnings is invaluable.”
Lucy Inmonger, COO, Orri

13
Radar Healthcare is not just
there for ‘E-zec’, it is there
for us all as individuals, as
managers, as leaders, and
to help improve how we
work. Our colleagues are
really seeing the benefits
of using it now, because it
has revolutionised quality,
compliance, and risk
management for E-zec.
Anna Prowse, Head of Quality Compliance and
Health and Safety at E-zec

HOW ARE PEOPLE INVOLVED WITH
DEVELOPING A SHARED DIRECTION AND
CULTURE WITH THE SERVICE?
Radar Healthcare’s useful Events module encourages
staff to log every single event, whether it be an incident,
complaint, or compliment, so that full visibility is gained,
and improvements can be made. This means that service
users and the public can have a voice that is listened to
and actioned. Send notifications straight to staff’s inbox of
any relevant tasks or information that they should know,
and track who has or has not seen it. Radar Healthcare
enables you to keep every single person engaged and
involved with your service.
HOW DOES YOUR ORGANISATION
CONTINUOUSLY LEARN, IMPROVE, AND
INNOVATE?
Radar Healthcare is configurable and scalable to
whatever size your organisation may be. There are
always ways to improve and new things to learn. Do
not worry about manually gathering data and trying to
spot trends,our software does this for you. The Analytics
module keeps all data from your events, audits, and more
in one place, which enables you to easily spot trends you
may have otherwise missed and create action plans
off the back of these. Radar Healthcare was built to
help organisations like yours continuously improve their
performance, safety, and quality of care to support them
in receiving an outstanding regulatory rating.
HOW DOES YOUR ORGANISATION
MEET GOVERNANCE REQUIREMENTS
SUSTAINABLY?
Radar Healthcare’s risk, quality, and compliance cloud
based software centralises data and communications,
eradicating the need to work across multiple channels
and paper-based methods, helping organisations to
become more sustainable and cost-effective.
ARETHEY
WELL-LED? 5.2
We were able to replace three systems with just
one, centralising data from those 3 systems
and the processes within for their nationwide
business, not to mention saving them 65% in
licence fees has been a key benefit.”
Four Seasons Health Care Group

15
For us, the part of Radar
Healthcare that really
stood out was the analytics.
Everyone expects systems to
be able to display data, but
what really stood out for us as
a wow moment, when we saw
something different, is when
the smart AI can show you this
is what you do know, now let
me show you something you
do not know.
Paula Wiggins, Systems Manager at Somerset NHS
Foundation Trust.

Gorsey Clough is a 49-bed residential and nursing care
home in Bury, Lancashire. Specialising in Dementia care,
the home provides 24/7 nursing and residential care for
those with diverse and complex needs including those that
present with behaviours that challenge.
Gorsey Clough has an ethos of embracing technology to
help reshape how care is delivered and to improve the
wellbeing and care outcomes of its residents. This ethos
supports its vision to be an outstanding, dementia-friendly
care home supporting individuals living with dementia to
live and enjoy their life as independently as possible.
WHY DID GORSEY CLOUGH CHOOSE
RADAR HEALTHCARE
At an unannounced inspection in 2018, Gorsey Clough
was inspected and rated inadequate by the Care Quality
Commission (CQC), the independent regulator for Health
and Social Care. The inspection report referred to several
regulatory breaches including management of medicines,
incomplete health and safety checks, infection control, and
a lack of care and clinical quality assurance audits.
Award-winning registered nurse, Craig Priestley was
appointed to transform the home into a good quality care
setting that had positive outcomes for people living with
dementia. To give a true picture of quality assurance within
the home, the management team needed to consolidate
data and bring all processes into one central system. There
were several ineffective, paper-based systems in place
that required modernisation to be brought in line with best
practice standards.
Craig had used other quality management software in his
previous roles, primarily for auditing, but hadn’t had access
to anything that enabled him to have full visibility of a
home’s quality and compliance status. When he came
across Radar Healthcare, he was particularly impressed
with the incident and risk management process and
auditing tools with the ability to configure workflows in line
with organisational processes and procedures.
HOW WAS RADAR HEALTHCARE
IMPLEMENTED?
With the nursing home in special measures, time was of the
essence, so the Radar Healthcare team provided remote
onboarding sessions and access to the Radar Healthcare
online training portal, ensuring Craig and his team had
the necessary knowledge to configure the software to the
needs of the nursing home.
Within a short space of time, custom workflows for incident
and risk management and auditing were created as a
priority; these were deemed the areas that would deliver
the largest impact in the shortest time and provide the
management team with the tools required to monitor
performance.
When configuring incident reporting, Craig was able to
set up custom incident types (falls, pressure ulcers, etc.),
each with a different workflow. Within the ‘falls’ workflow,
the software was configured to prompt the completion or
review of a falls risk assessment and update the mobility
care plan to reflect the change in needs of residents –
actions that were routinely missed before the introduction
of Radar Healthcare. This ensured that all risk measures
had been identified or implemented to mitigate risks as
much as possible in the least restrictive manner.
SIX MONTHS AFTER GORSEY CLOUGH
HAD BEEN RATED ‘INADEQUATE’, THE
NURSING HOME WAS RE-INSPECTED AND
WAS AWARDED AN OVERALL CQC RATING
OF ‘GOOD’. IN 2022, IT WAS INSPECTED
AGAIN, AND RATED ‘OUTSTANDING’!
GORSEYCLOUGH:
FROM INADEQUADE TO
OUTSTANDING
Moving from an ‘Inadequate’ to a ‘Good’ CQC rating in such a short period of time is
a significant achievement and the implementation of Radar Healthcare has been
instrumental in this. We have an overall picture of the quality of care we are delivering;
we can see where things are going wrong but more importantly, we have access to data
and information which helps us prevent things from going wrong in the first place. It has
provided the team and the CQC with confidence that we now have the systems in place to
deliver the highest standard of care.”
Craig Priestley, Manager at Gorsey Clough

We hope this guide is helpful regarding how Radar Healthcare can support
your organisation, particularly in adhering to CQC regulations.
We know that a visit from the CQC can be daunting and time-consuming,
but Radar Healthcare allows you to pull reports with just the click of a
button enabling your organisation to be inspection ready – no matter
when, where, or how your next inspection will take place. Why not go one
step further and create an event when you have an inspection coming up
to ensure actions are easily assigned and completed in time, giving you
the assurance that you are inspection-ready?
With the new strategy for CQC inspections being rolled out, digital
advancements will play a huge role. Move away from your manual
methods and get ahead of the game with Radar Healthcare.
WHATDOES
THECQCTHINKOF
RADARHEALTHCARE?
17

WhatdoestheCQCthink
ofRadarHealthcare?
ARE THEY
SAFE?
AUTOMATED ACTION PLANNING
“We reviewed the computer system and saw that there were drop down boxes which had
to be completed as part of the safeguarding referral. If any were answered “no” the system
automatically generated an action plan which the person allocated to investigate had to
complete before the referral could be closed.” ERS Medical CQC inspection report
MONITORING TO ENSURE STAFF ARE FULLY TRAINED
“The matrix confirmed that staff training was 98% complete. The software system sent an alert to
the training manager when training was due so they could plan it into the staff members rota.
This meant that people were supported by staff who had the skills and knowledge to meet their
needs.” Porthaven Care Homes CQC inspection report
ARE THEY
EFFECTIVE?
EFFECTIVE AUDITING
“There was a monthly audit program in place. We saw audit compliance were always above the
set standard.” ERS Medical CQC inspection report
ROBUST CONTROLS
“Exceptionally robust quality and governance controls meant that the risks to the service were
identified and mitigated quickly and that when errors did occur, lessons were learnt and shared to
prevent re-occurrence.” Essex Cares CQC inspection report
ARE THEY
CARING?
PROACTIVE CARE
“The manager had looked at ways to get more feedback from staff, relatives and people who
used the service about the home. A new electronic system was being used. Any feedback went
directly to the managers email. Responses we saw were very positive. One comment “Thank you
once again for looking after my [relative].” Gorsey Clough CQC inspection report
ARE THEY
RESPONSIVE
TO PEOPLE’S
NEEDS?
WELL MANAGED RISKS
“Risks were well managed. Where people had behaviours that might challenge the service these
were being identified, monitored and well managed.” Gorsey Clough CQC inspection report
ARE THEY
WELL-LED?
GOOD OVERSIGHT
“There were effective and integrated business management systems which gave senior leaders
up to date information and oversight of the service.” ERS Medical CQC inspection report
TECHNOLOGY TO MAKE INFORMATION ACCESSIBLE
“Staff felt that changing to an electronic care planning and record keeping system had led to
improvements in the quality of documentation. Their comments included, “It is so much more
organised. I love the new systems, I can find everything I need”, “Everything is easier, I know where
to find things now” and “They are tidier and you can see at a glance what is going on, you can look
back on the days before easily, it is really handy.” Porthaven Care Homes CQC inspection report
REFLECTING ON LESSONS LEARNT
“Incidents were recorded on a new software system and were reviewed by the registered
manager and the regional director before being closed. They could reflect on and review the
quality of the actions and the findings were fed down to the staff group. Different actions included
referrals to health and social care professionals, additional staff training and changes to people’s
care plans. The registered manager told us, “This system is more focused and sophisticated.”
Porthaven Care Homes CQC inspection report
Here are some further comments taken from our partner’s CQC reports in reference to Radar Healthcare.

ABOUTRADAR HEALTHCARE
Founded in 2012 by CEO Paul Johnson and COO Lee Williams, Radar Healthcare’s
commitment to helping health and social care organisations to deliver outstanding
outcomes has been there since day one.
Compliance isn’t just ticking a box; it’s creating a safer experience. Spotting trends and
analysing data isn’t just for board reporting, it’s learning how to prevent incidents and
improve future outcomes through continuous improvements. We understand the day-to-day
pressures and challenges faced, which is why we are constantly evolving our software to stay
on top of the latest requirements.
Health and social care organisations across the UK are already seeing the benefits of Radar
Healthcare, here is just a handful:
Radar Healthcare is one of the most established risk, quality and
compliance software solutions and is helping health and social
care providers to make a real difference, now and in the future.
CLICK HERE TO SCHEDULE SOME TIME WITH US AND
FIND OUT HOW WE CAN HELP

RH022: Version 1 published July 2023
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A Guide To Improving Your CQC Rating by Radar Healthcare (RH022).pdf

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