Electronic Government of United Arab Emirates on the Context of Banlgadesh

1. Title
Presented by:
Md. Farhan Nasir
E-Governance (MIT-527)
MIT 5th Batch
Institute of Information and Communication Technology
Shahjalal University of Science and Technology

2. Outline
 Introduction
 Objective
 E-government
 Evolution of e-government in UAE
 Governance framework for establishing e-government
 E-government strategic policy for of UAE
 Digital government roadmap of UAE
 E-government services of UAE
 Achievements in digital government of UAE
 E-government in Bangladesh
 Recommendation for improving e-governance in Bangladesh
 Future plan of UAE
 Conclusion
 References

3. INTRODUCTION
4

4. Introduction
 Governance by the application of ICT in the
processes of governing.
 People’s participation in the governing
process through electronic
 To provide transparent, equitable, and
accountable service.

5. OBJECTIVE
4

6. Objective
 Learning about e-government
 Learning about e-government of UAE
 Find out the barriers and recommendation for e-government in Bangladesh

7. E-GOVERNMENT
4

8. E-Government
 G2C – Government to Citizen
 G2B – Government to Business
 G2E – Government to Employee
 G2G – Government to Government
Types of e-government

9. EVOLUTION OF
E-GOVERNMNET IN
UAE
4

10. Evolution of E-Government in UAE
Early Stages (1990s-2000s)
1990 – Launch Various initiative
2000 – Single online platform (Dubai e-government)
2005 – Abu Dhabi e-government
Development and Expansion (2010s)
2013 – Launch ‘The Smart Dubai Initiative’
2017 – Launch ‘UAE Strategy for Artificial Intelligence’
Current State of e-Governance Initiatives (2020s)
- ‘Digital UAE’ Strategy
- Dubai Paperless Strategy
- Blockchain Strategy (individuals, businesses, and governments share resources using cryptography)
- UAE Pass (Digital ID for citizens to access gov. services through single platform)

11. GOVERNANCE
FRAMEWORK FOR
E-GOVERNMENT
4

12. PM
&E
CE
Citizen Engagement
Performance Monitoring & Evaluation
Citizen Engagement & Feedback
Measure Effectiveness & Efficiency
Identify Areas for Improvement
Governance Framework for Establishing E-Government
Seven Key Elements for Establishing E-Government
HR
F
IA
L&
RF
PL
Political Leadership
Legal & Regulatory Framework
Institutional Arrangement
Funding
Human Resources
Provide Resources,
Establish Legal & Regulatory Framework
Govern Activities,
Protect Citizen Privacy & security
Provide Responsibility & Accountability
Decision Making Process
Continuous Funding
for Infrastructure, Hardware, Software
Skilled & Qualified Man Force

13. STRATEGIC
POLICY OF UAE
4

14. E-Government Strategic Policy of UAE
Central Bank Digital Currency Strategy -
The Digital Dirham
Digital Currency for Payments
and Storing Value
National Program for Coders
Train 1 Lac Coders
Establish 1000 Digital Companies
UAE Strategy for Government Services
For All Citizens for All Services
Dubai Cyber Security Strategy
Making World Leader in Innovation, Security
Protection Against Cyberspace Danger
Dubai Paperless Strategy
2019
Eliminate 1 Billion Paper in Gov.
Transactions Annually
National Program to Transform
Technology
Transform Industry Digital and
Connect Electronically
Dubai E-Commerce Strategy
Making Customs, Economy
And Tourism electronic
Abu Dhabi E-Government Strategy
Provide World Class M-Government
Reach Fully Smart Government
01
02
03
04
05
08
06
07
E-Government
Strategic Policy
of
UAE

15. ROADMAP OF
UAE
4

16. Digital Government Roadmap of UAE
Unified Digital Platform
A Platform for Whole Nation
Digital Engagement
Ensure All Citizen Participating
in Digital Government
Shared Digital Enablers
Sharing Digital Tools
Enabling Technology
Laws, Policies & Standards
Judicial Laws, State Policies & Standards Maintain Digitally
Provide E-Services
Digital Capacity
Increasing Capabilities of AI,
Robotics, Smart Apps
Digital Infrastructure & Services
Nationwide Digital Communication Network
Provide World Class ICT Services
ROA
DMA
P

17. E-GOVERNMENT
SERVICES OF
UAE
4

18. E-Services of UAE
Service Statistics
More than 6,000 federal and local digital services
2,126 transactional digital services
180 informational services
110 commercial services
134 social services
Table 1: The most used digital services for the year 2022
Number of times used
Name of the digital service
5,414,388
Issue a new work permit
4,879,775
Issue an entry permit
3,450,760
Electricity and water bill payment
2,509,670
Payment of traffic fines
2,400,863
Renew a residency permit
2,051,721
Issue a residency permit
1,888,687
Book a medical appointment
1,288,103
Issue/renew work contract
1,269,287
Cancelling residency permits

19. E-Services of UAE
Some of the Significant Services
 D-Website for Government Services
 Online Services for Vulnerable Group – Immigrants, Women, Seniors
 The UAE Pass App
 Smart Payment Channels – Abu Dhabi Pay, Dubai Pay etc
 Transportation Card Payments – Hafilat Card, Mawaqif, Nol, Card, Sayer Card, RTA eWallet etc.
 UAE Verify – Verify Digital Documents
 Smart Transformation of Judicial System
 Digital Health
 eLearning, mLearning and Distance Learning

20. ACHIEVEMENTS IN
E-GOVERNMENT
OF UAE
4

21. Achievements in E-Government of UAE
Significant Achievements
 Ranked 23 in EGDI - 2022
Ranked 1st in Global Indices
 Mobile broadband Internet subscriptions
 Mobile broadband subscriptions
 Mobile network coverage per population
 Wireless broadband
 Number of accredited health facilities
 Low prevalence of human immunodeficiency viruses (HIV)
 Healthcare coverage
 Low incidence of malaria
 Residency flexibility
 Terms of trade
 Public privative partnership
 Employment rate
 Absence of bureaucracy
 Competent senior managers
 Entrepreneurship.

22. Achievements in E-Government of UAE

23. E-GOVERNMENT
OF BANGLADESH
4

24. E-Government of Bangladesh
Vision-2021
National ICT Policy-2018
 Digital Government
 ICT in Business
 Connecting Citizens
 Human Resource Development

25. E-Government of Bangladesh

26. FUTURE PLAN
OF UAE

27. Future of UAE

28. UAE vs BD/ Dubai vs Dhaka
Year UAE BD
2022 13 111
2020 21 119
2018 21 115
2016 29 124
2014 32 148
Year Dubai Dhaka
2022 5 96
2020 16 75
EDGI Index by UN

29. Barriers/Recommendation for Implementing E-Gov in Bangladesh
 Unstable internet connection in village areas.
 Financial problem.
 Lack of proper internet structure.
 Central database problem.
 Lack of public awareness about e-services.
 Lack of training.
 Privacy and security issues.
 Corruption in bureaucracy etc.
 Building ICT Infrastructure throughout the government.
 Increasing awareness before training.
 Creating incentive structure for use of IT.
 Making plans for reliable maintenance.
 Building sustainable models for e-Government.
 Building ICT infrastructure across the nation.
 Investing in public IT literacy.
 Creating online access points at public places.
 Extension of connectivity outside the cities.
 Long term planning for e-governance applications security
issues.
Challenges
Recommendation