S O P009 Saxena 091907

How to Effectively Leverage the AppExchange Amit Saxena, salesforce.com Rob Lamb, Clickability Michael Kostow, Ingres Track: Sales - Operations and Performance

Safe Harbor Statement ,[object Object],[object Object],[object Object]

Key Takeaways ,[object Object],[object Object],[object Object],[object Object]

“ I learned so much at Dreamforce, and I think our biggest problem now is figuring out what we want to do next. You know, of all the different options, which ones will we roll out first?” - Segway

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is the AppExchange? Your One-Stop Shop for Business Applications Find Evaluate Install & Deploy Learn ,[object Object],[object Object],[object Object]

Customer Installs to Date 31,500+ Customers Love the AppExchange

Why is Everyone So Excited? 700+ Applications 13 Application Categories 13 Industry Verticals 35,000+ Developers With AppExchange, we can immediately begin test driving and installing new applications to leverage the best ideas and new development without reinventing the wheel . — Jan LaHayne CIO, Littelfuse Top Ten Innovations of 2006 – Forbes Magazine

Use of Salesforce Has Evolved How AppExchange Fits with the Platform and CRM 2 World’s first multi-tenant language & development platform 3 World’s on-demand applications marketplace 1 World’s most trusted enterprise CRM

What Opportunities Does The AppExchange Present? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pre-Integrated Solutions Automate More Business Processes Extended CRM

Rob Lamb Director, Customer and Partner Development [email_address] Case Study 1: Electronic Contract Management

[object Object],[object Object],[object Object],[object Object],[object Object],Clickability is an SaaS provider of Content Management Solutions to large media and enterprise marketing customers.

Key Points ,[object Object],[object Object],[object Object]

Identifying Sales Process Opportunity ,[object Object],[object Object],[object Object]

Contract Management – Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object]

EchoSign – EchoSign for Salesforce.com Kathy Lord, Vice President of Sales, Intacct says: “ A Must for Any Sales 2.0 Organization -- EchoSign is an absolute must for any sales team looking to survive in a Sales 2.0 world. After our initial roll-out, our time to signature went from days to just minutes. Even more surprisingly our reps and services team have embraced it like fish to water. Additionally, our order management is now completely digital and almost 100% automated.” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What the customers are saying: Implementation Statistics: # of customers: 400 customers; 100,000 users Avg. implementation time: 1 hour Want to learn more? Check out Partner pavilion.

Why EchoSign? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EchoSign: Seamless Integration with Salesforce.com

Key Value: Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Value: Workflow / Accountability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Value: Improved Customer Experience ,[object Object],[object Object],[object Object],[object Object]

Implementation and Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michael Kostow VP, Business Operations [email_address] Case Study 2: On-demand Sales Analytics

[object Object],[object Object],[object Object],[object Object],[object Object],Ingres Corporation is the world’s leading provider of business open source services and solutions for companies of all sizes. Ingres Corporation offers a product family of enterprise-class, highly scalable databases and tools that are currently being used by more than 10,000 major global customers and partners.

Ingres Corporation – Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ingres Corporation – The Solution ,[object Object],[object Object],[object Object],[object Object]

LucidEra – Revenue Cycle Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What the customer are saying: Implementation Statistics: # of deployments: 20+ Avg. Implementation Time: 30 days ,[object Object],[object Object],Want to learn more? Check out Partner pavilion. “ LucidEra really simplifies the overhead required of IT when rolling out a BI solution.” - Blackduck “ LucidEra has transformed how we do analysis in our business.” - Vertical Response

INGRES Sales Operations Applications

LucidEra Dashboards Opportunity Name from Salesforce.com Opportunity Amount from Intacct

Why LucidEra? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

LucidEra Implementation ,[object Object],[object Object],[object Object]

LucidEra Next Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Navigating your way on AppExchange Directory

AppExchange Kick-off ,[object Object],[object Object],[object Object],[object Object],[object Object],How do I get to THESE?

AppExchange for Sales: Operations and Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How do I get to HERE on AppExchange?

Killer Apps for Sales Operations

Killer Apps for Sales Operations ,[object Object],[object Object],[object Object],[object Object]

Killer Apps for Sales Operations ,[object Object],[object Object],[object Object]

AppExchange App Implementation Best practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Needs Rollout Pilot Research on AppExchange Measure Adoption

More Ways to Experience 1. AppExchange Gateway Your portal to 200+ partner booths Let our staff help you navigate! Booth 301 in the Expo Hall 2. AppConnection Game Show Find the app of your dreams! Play or watch to win fabulous prizes. Demo Theatre, M12:30pm & T2:30pm 3. Demo Stations Let our experts show you how easy it is to find, try, and install apps SE Corner of Campground 4. Seven Other AppExchange Sessions See Conference Guide 1. 2. 3. EXPO HALL CAMPGROUND

ROB LAMB Director, Customer Development MICHAEL KOSTOW VP, Business Operations AMIT SAXENA Sr. Manager, Business Operations QUESTION & ANSWER SESSION salesforce.com

Seed Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]

S O P009 Saxena 091907

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S O P009 Saxena 091907