Growing consumer expectations, the breakdown of traditional “walls” and emerging technologies have given rise to a digital identity crisis. More than ever before, identity management is at the center of cybersecurity, regulatory compliance and consumer trust, and many organizations are struggling to define digital identity both internally for the enterprise and externally for consumers. The results of a poll by Deloitte shed light on the top emerging trends and challenges shaping the evolution and management of digital identity.

1. It takes two: Pairing digital identity
with digital transformation
Deloitte poll results from October 2019

2. It takes two: Pairing digital identity with digital transformationCopyright © 2019 Deloitte Development LLC. All rights reserved. 2
Methodology
Professionals were polled online during a
Deloitte webcast, titled “It takes two:
Pairing digital identity with digital
transformation,” on October 23, 2019.
Answer rates differed by question.
In some instances, immaterial amounts (e.g., +/-
0.1%) have been added to or removed from the
“Don’t know/not applicable” answer responses to
bring results to 100% total for each question.
2,500+
2

3. It takes two: Pairing digital identity with digital transformationCopyright © 2019 Deloitte Development LLC. All rights reserved. 3
What main challenge may impair digital identity to enable digital
transformation in your agency?
17.82%
35.36%
17.82%
14.50% 14.50%
Funding/Lack of
sponsorship
Upgrading legacy
systems
Operating
structure/model
Lack of
prioritization /
alignment
Talent/skills
deficit
Votes received: 1,582

4. It takes two: Pairing digital identity with digital transformationCopyright © 2019 Deloitte Development LLC. All rights reserved. 4
Which digital transformation initiative is currently a prioritized
focus in your organization?
Cloud
Internet of Things
Data Analytics
Artifical Intelligence/Cognitive Computing 7.9%
31.1%
5.2%
31.6%
Votes received: 2,460
Don’t Know / Not Applicable = 22.1%

5. It takes two: Pairing digital identity with digital transformationCopyright © 2019 Deloitte Development LLC. All rights reserved. 5
Where do you see digital identity having the greatest potential
impact?
Votes received: 2,589
22.90%
15.80%
20%
6.90%
8.80%
25.60%
Improved service levels – combining knowledge staff with virtual assistants
Cost savings – reduced call center traffic
24/7 citizen access to information – online, offline
Ability for citizen to move easily online across government agencies
Customizable citizen services
Don't know/none of the above

6. Which of the following consumer/citizen-facing identity initiatives
does your agency currently use?
Votes received: 1,413
17.70%
23.40%
17.50%
27.50%
13.90%
Federation /
web single sign-
on / Multi-
Factor
Authentication
(MFA)
General Data
Protection
Regulation
(GDPR)
enablement /
privacy
compliance
Still
developing
our strategy
Consumer /
customer
Identity and
Access
Management
(CIAM)
Privileged
Identity /
Privileged
Access
Management
(PAM)

7. It takes two: Pairing digital identity with digital transformationCopyright © 2019 Deloitte Development LLC. All rights reserved. 7
Media contact
Nicole Hockin
Public Relations
Deloitte & Touche LLP
nhockin@deloitte.com
Clare Milcinovic
Public Relations
Deloitte Services LP
cmilcinovic@deloitte.com
Full press release available on
Deloitte.com
8

8. About Deloitte
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public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
Copyright © 2019 Deloitte Development LLC. All rights reserved.
The statements in this report reflect the aggregation of poll responses and are not intended to reflect facts or opinions of any entities. All data, charts and
statistics referenced and presented, as well as the representations made and opinions expressed, unless specifically described otherwise, pertain only to
the participants and their responses to the Deloitte poll. The information obtained during the poll was taken “as is” and was not validated or confirmed by
Deloitte.
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