This document discusses embracing innovation to improve public service delivery in Indonesia. It provides examples of innovative public services projects in Indonesia, including online registration of fiduciary contracts, fish quarantine services, and Surabaya's single window system. The document also discusses what innovation is, stages of innovation, shifting management styles to support innovation, potential barriers to innovation, and top innovative public services projects in Indonesia from 2014. The overall message is that innovation can help strengthen governance and improve responsiveness and accountability in public service delivery.

1. Embracing Innovation as an Approach to
Increasing Service Delivery in
Indonesia
DEDDY S. BRATAKUSUMAH, PhD
email: deddys@bappenas.go.id
SINGAPORE | 27 – 28 APR 2015

2. Governance is about strengthening service delivery
performance and responsiveness.
Better service delivery makes governance tangible and
desirable, for government and the citizen.
DEDDY S BRATAKUSUMAH (deddy@bappenas.go.id) 2015
2 Strengthening Service Delivery
INNOVATION

3. What is Innovation?
DEDDY S BRATAKUSUMAH (deddy@bappenas.go.id) 2015
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CREATIVITY
(IDEAS)
IMPLEMENTATION
(ACTIONS)
INNOVATION
“creativity is getting a great idea, innovation is creativity implemented.”

4. Stages of Innovation in Indonesia
DEDDY S BRATAKUSUMAH (deddy@bappenas.go.id) 2015
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Source: TWW Utomo (2015)
Mindseting
Technocratic
Actualization

5. From Idea to Action Plan
Diagnose Innovation
Design Action Plan
Stage Output
Drum Up
Diagnose
Design
Deliver
Display
Idea
Innovation
Action
Plan
Innovation
Product
Innovation
Promotion
Source: TWW Utomo (2015)

6. Shifting Management Style
DEDDY S BRATAKUSUMAH (deddy@bappenas.go.id) 2015
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INDUSTRIAL AGE
MANAGEMENT
NEW MANAGEMENT
• Specialization • Diversity
• Long-range Planning • Strategic Flexibility
• Hierarchy • Teams
• Mass Production • Personalization
• Best Practices • Creative Design
• Division of Labor • Integrative Thinking
Source: Deloitte (2009)

7. The Targets of Innovation
Responsible
Responsiveness
Accountable
Innovation

8. The Instruments
1. Minimum Service Standards
Based on Government Regulation No. 65/2005 on Guidelines
for the Preparation and Application of Minimum Service
Standards
2. Public Service Standards
Based on Law No. 25/2009 on Public Service Delivery
3. Public Service Innovation
“One Agency, One Innovation” Towards the Sustainability Of
Innovation in Indonesian Public Sector

9. Top 9 for 2014
1. Online Fiduciary Contract Registration (Ministry of Justice)
2. Fish Quarantine Services in Central Java(Ministry Fisheries and
Maritime Affairs)
3. Integrated Population Data(The Province of Aceh)
4. “Pro Poor” Eradication Program (The Province of Jawa Barat)
5. No Corruption Zone in Truck Weighing Service (The Province of
East Java)
6. Media Village(The Province of West Nusa Tenggara)
7. Participatory Main Road Development(City of Banjarbaru)
8. Government Resource Management System (City of Surabaya)
9. Surabaya Single Window (City of Surabaya)

10. Increase in the number of registrations (3.000
application per day)
The Reason
 Cut the Processing time from 9-13 month to 7
minutes.
 From Face-to-Face service to Faceless service.
 Printing certificate agrrement from special paper to
ordinary paper with valid information.
Innovation
 Applicant just go to the
Notary Office.
 No paper work
 Simple supporting
documents.
 Application can do
anywhere by online.
 No more kickbacks to
officer.
Impacts
Online Fiduciary Contract Registration

11. Central Java consist of 33 small islands with 828,82
km coastline, and 44.328,46 hectares potential
fishing ground.
The Reason
 ISO base services.
 Integrated with INSW (Indonesia National
Single Window).
 Applying “No Corruption Zone”
Innovation
 Cutting service time from 14 days
to 7 days.
 Certainty of costs and
procedures, as well as easy
access to information related to
fish health certification.
 Less complaint, increasing
satisfactory level
 Integrity of employees increased
so that gratuities can be
suppressed. This lowers the cost
by 50%.
 Increasing the value of exports
and increasing non-tax revenues.
Impacts
Fish Quarantine Services in Central Java

12.  Huge business potential in Surabaya and competition with
other regions in attracting investors.
 The need to integrate the process of licensing / non-licensing
with the online system to simplify and shorten the process for
applicants.
The Reasons
 Ease of planning.
 Ease of transaction.
 Acceleration time of completion.
 Maximum utilization of the technology.
 One Door Licensing Process.
 SSW parallel: the entire permit directly processed
simultaneously allows for cut process and the time of service.
Innovation
 Community enjoy
the ease and
convenience of
service.
 Society can upload
/ download files
are available.
 Reduce face to
face allows for
reducing the
possibility of
corruption.
Impacts
Surabaya Single Windows

13. DEDDY S BRATAKUSUMAH (deddy@bappenas.go.id) 2015
13 Potential Barriers to Innovation?
RELUCTANCE TO CLOSE DOWN
FAILING PROGRAMMES OR
ORGANIZATIONS
OVER-RELIANCE ON HIGH
PERFORMERS AS SOURCES OF
INNOVATION
CULTURE OF
RISK AVERSION
NO REWARDS OR INCENTIVES TO
INNOVATE OR ADOPT INNOVATIONS
SHORT-TERM BUDGETS AND
PLANNING HORIZONS
TECHNOLOGIES AVAILABLE BUT
CONSTRAINING CULTURAL OR
ORGANIZATION ARRANGEMENTS
DELIVERY PRESSURE AND
ADMINISTRATIVE BURDENS
POOR SKILLS IN ACTIVE RISK OR
CHANGE MANAGEMENT
NO INNOVATION
Source: Mulgan and Albury (2003)

14. Concluding Remarks
1. Consideration of public innovations, not only focus on the
consequence, but also the appropriateness of innovations
2. Public innovations relies on institutional factors
3. Public Innovation is about small, planned improvements
4. Public Innovation means adapting things from any
sources
5. Public Innovation have to be implemented and evaluated
continously.

15. Thank You
Terima Kasih
DEDDY S BRATAKUSUMAH (deddy@bappenas.go.id) 2015
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