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1. Debora M. Bean-Hartnett
15 Harwood Drive Debora525@aol.com
Harwood, MD 20776 Cell: 410-241-1300
PROFILE:
Supervisor and Manager with 15 years of experience developing ability to proficiently
manage individuals, multiple tasks and make analytical decisions.
Democratic leader who empowered employees to their fullest potential while creating a
productive work environment through effective coaching and counseling.
Recent graduate with detailed background into potential threats to the United States and
ability to provide effective responses through use of government resources.
EDUCATION:
Master of Science in Management, GPA: 3.5/4.0 May 2015
Specialization: Homeland Security Management
University of Maryland University College, Adelphi, MD
Research Papers: Terrorists Use of the Internet and Personal Networking Sites. Threats,
Vulnerabilities, and Consequences Working for a Major Airline. Protection of Airport
Infrastructure for Transportation, Storage, Distribution and Accessibility of Jet-A Fuel.
Active as a mentor in Allies in Mentoring at UMUC, 2008-2011
Bachelor of Science in, Business Administration, GPA: 3.74/4.0 May 2007
University of Maryland University College, Adelphi, MD
Dean’s list 2005, 2006, 2007.
EMPLOYMENT:
Fundraising Chair, Volunteer Sept 2012 - present
St. Mary’s Elementary School, Annapolis, MD
Coordinated magazine drives raising approximately $32,000 with prize distribution.
Raised $2,500 by coordinating school dining nights.
Assisted with previous Fundraising Chair’s fundraising projects from September 2014-
May 2014.
Supervisor, Customer Service June 1991 – Nov 2005
USAirways, Inc., Baltimore Washington International Airport
Ground Security Coordinator: Responsible for customer and aircraft safety. Monitored
the security check point for safety prior to TSA.
Established effective coverage to reduce operational stress and excess overtime through
daily and quarterly agent work assignments.
Responsible for delay coding, multi-task decision making for multiple flight operations.
Aircraft incident response: Prepared to aid at an accident site.
Established problem solver for agents and customers by being a Customer Care
Coordinator.
2. Conducted agent evaluations, coaching, and counseling. Offered areas of improvement
and encouragement. Reassured agents and their skill sets.
Duty Manager July 1997 – Nov 2000
British Airways, Inc., (USAirways, Inc. Subcontractor). Baltimore Washington Int’l. Airport
Aided in compiling manuals: JAR Ops Manual, Disruption Manual, Y2K response,
which prepared us for flight and computer disruptions.
Administrative duties included agent scheduling, vacation, overtime allotment, billing.
Kept employee hours within budget and reduced overtime based on passenger loads.
Compiled monthly station reports, ticket stock allocation and reconciliation, petty cash.
Responsible for scheduling computer updates, repairs and trouble shooting.
Evaluated agent training needs, coaching and development as well as the counseling and
quarterly evaluations.
Cross-trained employees to minimize the impact of furloughs and reductions on airport
and flight operations.