Boundaries: The Cure for Patron Overload - Nashville Public Library Adult Services Committee
•Download as PPTX, PDF•
1 like•38 views
Nashville Public Library Adult Services Committee Meeting June 2016 "Today, we’re talking about mindful boundaries at the public reference desk. When I first began in reference at the Nashville Public Library after working as a temporary circulation assistant, I started at the reference desk at Bordeaux with Marva Bryant. While it was closed, I practiced at the Southeast branch with Jenny Lane and also at Bellevue with K’Lani Green. On March 5th of last year, after working in public reference for five weeks, I noted to myself that, “Public reference work can be really taxing to the spirit. What are the resources and policies in place to minimize that?”
Recommended
Recommended
More Related Content
Recently uploaded
Recently uploaded (20)
Featured
Featured (20)
Boundaries: The Cure for Patron Overload - Nashville Public Library Adult Services Committee
- 1. Refreshments provided by: The Friends of Edmonson Pike Herbal tea Coffee Decaf Coffee Have as many pieces of candy as you like! Hot water
- 2. 1:40pm: pre-meeting session: sitting Google's gPause program: “Simply Stop” (2:00) & “Connect” (3:05)
- 4. Boundaries. June Adult Services Meeting AT Edmondson Pike 2:00pm-3:30pm
- 5. Boundaries. How many of us have ‘em? (and how to get’ em.)
- 7. 1. Find sustainable solutions 2. Support each other 3. Identifying best practices Meeting Goals
- 8. Meeting Agenda Pre-meeting Session: Sitting 1:40pm Introductions Session I: Longevity at the desk 2:10 pm Session II: the cure for Patron overload 2:45 pm Session III: Where to draw the line 3:10 pm Thank you Post-Meeting Session: Branch tours 3:40 pm
- 9. Longevity at the Desk S E S S I O N I:
- 10. D I S C U S S I O N Articles
- 11. D I S C U S S I O N Articles
- 12. D I S C U S S I O N Articles
- 13. The Cure for Patron Overload S E S S I O N II:
- 14. S E S S I O N III: Drawing the Line...
- 15. Thank you!I am grateful for you.
- 18. Session Timers
- 19. 30 mins
- 20. 30 mins
- 21. 30 mins
- 22. 30 mins
- 23. 30 mins
- 24. 30 mins
- 25. 30 mins
- 26. 30 mins
Editor's Notes
- Thank you for coming and sitting with me. And wellness is a new focus of Metro and NPL, I thought we might something that they do before some meetings at Google. I also believe it can be a handy tool to help us make it through long days at the reference desk. Each of the videos is a 3 to 5 minute quick centering practice. If everyone is OK, we will try one now: [ Press video for “connect”] [after video] Thank you for participating in this short sitting with me. I'm grateful that you were able to join us today. Then let's get ready for meeting!
- Welcome to Ed Pike We’re really glad you are able to come out to see us. Today, we’re talking about boundaries at the reference desk. When I first began in reference after working as a temporary circulation assistant, I started at the reference desk at Bordeaux with Marva Bryant. While it was closed, I practiced at the Southeast branch with Jenny Lane and also at Bellevue with K’Lani Green. On March 5th of last year, after working in public reference for five weeks, I noted to myself that, “Reference is taxing to the spirit. What are the resources and policies in place to minimize that?” [next slide]
- Since then, I have been interested in support for adult reference. Of the age groups in the library, (e.g. Teen, Children and adults), “adult” reference takes up the largest segment catering to adults aged 19 to 99 and beyond. So it is my hope that we will be able to think of some great ways to support each other at the reference desk and come up with some tools and tricks that we can use in order to be more effective in our most common interactions. The aim of this meeting is to share how clear boundaries can make a big difference into our comfort level at the desk and maximize our ability to be present and focused on patron needs.
- Now I’ve introduced myself and my impetus for this meeting. I would like us to introduce ourselves and share a little if we are comfortable. Instructions for the candy game: No candy: just ur name Each piece is a fact about yourself (up to 5) Red candy is meeting goals
- S C R I P T : My goals so the meeting is hopefully designed to facilitate that: Sustainable solutions Support each other Identifying best practices ACTIVITY: Whoever has the most red candies at each table has to share one of their goals for this meeting...
- Pre-meeting Session: Sitting Introductions *candies (4 red candies) Session I: Longevity at the desk (“Revamping Reference”) Session II: the cure for Patron overload *under chair activity (move around) (“Can I Go Home Now”) -categories: Professional Boundaries: Outside the Library (social media/favorite cafe) Physical Boundaries: Personal space (exposed desks/roving librarians) Personal Boundaries: Prioritizing (multi-tasking, undivided/quick attention) Breaking down boundaries: Outreach (bringing patron knowledge into our library and meeting patrons where they are) Session III: Where to draw the line (“Embracing My Authority”) *Easel -Wrap-up: Visualizing successful “patron-”ships -Action items: follow-up from Dirk with our top 3 most difficult Thank you’s Post-Meeting Session: Branch tours
- Session I: Longevity at the desk (“Revamping Reference”) -the power of social intelligence -re-examining the Reference Interview
- Session II: the cure for Patron overload *under chair activity (move around) (“Can I Go Home Now”) -categories: Professional Boundaries: Outside the Library (social media/favorite cafe) Physical Boundaries: Personal space (exposed desks/roving librarians) Personal Boundaries: Prioritizing (multi-tasking, undivided/quick attention) Breaking down boundaries: Outreach (bringing patron knowledge into our library and meeting patrons where they are)h
- Session III: Where to draw the line (“Embracing My Authority”) *Easel -Wrap-up: Visualizing successful “patron-”ships -Action items: follow-up from Dirk with our top 3 most difficult
- Thank Ryan and Kyle for putting together this group and give us the opportunity to host at EP Thanks Syreeta for helping me put everything together and being the best sounding board and supervisor Thanks EP Friends for the goods Thanks everyone for taking time out of your schedules to come down, for being vulnerable and also support systems for each other And thanks for the time you guys spent with me. I've learned a lot even just putting this on so I recommend it to anyone else who has an idea that they are interested in investigating.