Democracy's stakeholders: bringing everyone into the process.
We’ve learned a lot about how to invite everyone into the design process and what happens when we introduce design workshops, usability testing, field observations and other UX/IA/UCD approaches in projects to change how voter registration works? Turns out that it’s possible to bring government lawyers, rights advocates, and government agency staff together to solve the tough problems of implementing a new law. This session will look at how to not only manage a complex and diverse group of stakeholders, but get them engaged as active partners in the design work of getting the user experience right, through a case study of work in several states in the U.S. that are changing how voter registration works. The new approach, called “automatic voter registration” turns one of the basic elements in the service design of elections on its head, changing it from a registration process that puts the burden on the voter to incorporating voter registration into other routine transactions. The concept is simple, but the details matter because mistakes can disenfranchise voters or even expose them to legal jeopardy. Presentation at the IA Summit 2018
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Democracy's stakeholders: bringing everyone into the process.
- 1. Democracy’s Stakeholders Bringing everyone into the process Whitney Quesenbery Center for Civic Design @civicdesign | @whitneyq civicdesign.org IA Summit 2018
- 2. Democracy is a design problem
- 3. Democracy is a civic design problem Using the tools of design to change how elections are run, and how ordinary citizens think about voting.
- 6. Even a simple path can start near the end. But in this path, many of the steps are completed, or easy for the voter.
- 7. What happens when someone’s life doesn’t fit into a clean, simple path. There are many more hurdles.
- 8. A simple idea Automatically register everyone. At the Dept. of Motor Vehicles. Because over 80% of people in the US have a driver’s license or ID from the DMV
- 9. Motor Voter (National Voter Registration Act) In 1993 When voter registration meant paper forms
- 10. In 2016, Oregon had a better idea Make it automatic at the DMV, and send a followup card to notify new voers.
- 13. A simple idea, updated Department of Motor Vehicles Driver’s licenses Vehicle registrations Non-driver ID cards Department of Elections Registers voters Runs elections It’s not just good for voters, but can reduce the transaction time – down to 15 seconds in Delaware.
- 15. Local election offices DMV Elections DMV field offices
- 16. The least loved government office
- 17. Photo: The Oregonian Live From either side of the counter (because clerks are users, too)
- 18. The clerk’s view Part of my job but not part of my mission The customer’s view Unexpected Unnecessary Extra time
- 19. Statutory Questions “The information you provided today will be used to register you to vote or update your voter registration, unless you decline at this time.” versus Voter registration “While you’re here, let’s make sure you get your ballot for the next election. I’ll use the information you’ve given me today to keep your voter registration up-to-date or register you to vote, if that’s OK with you.”
- 20. Local election offices DMV Elections DMV field offices Governor State Legislature Laws Policy advocates
- 21. Local election offices DMV Elections DMV field offices Governor State Legislature Laws Policy advocates Technology policies
- 22. Local election offices DMV Elections DMV field offices Governor State Legislature Laws Policy advocates Technology policies Good government advocates Community groups 投票 투표 bumotovotar Language access advocates Get-out-the- vote grasstops Translators
- 23. A model everyone should follow: active engagement by diverse stakeholders
- 24. Local election offices DMV Elections DMV field offices Governor State Legislature Laws Policy advocates Technology policies Good government advocates Community groups 3rd party voter registration 投票 투표 bumotovotar Language access advocates USPS Get-out-the- vote grasstops MDAs Local carriers Translators
- 25. Local election offices DMV Elections DMV field offices Governor State Legislature Laws Policy advocates Technology policies Good government advocates Community groups 3rd party voter registration 投票 투표 bumotovotar Language access advocates USPS Get-out-the- vote grasstops MDAs Local carriers Translators Where are the voters?
- 26. Research with a focus on language access
- 27. Balancing two goals Registering as many people as possible vs The risk of registering anyone who isn’t eligible
- 29. Democracy is a civic design problem
Editor's Notes
- You can’t do civic design without understanding the social and political process.