Learn more about the CodeMotion Voice Machine and Cisco DevNet Chatbot. Understand what a typical bot journey is and where to go to get more information about Cisco Spark and Tropo.

1. Build advanced
Voice Assistants and ChatBots
Stève SFARTZ
API Evangelist -Cisco DevNet
stsfartz@cisco.com, @SteveSfartz, github://ObjectIsadvantag

2. 2
• Experience the CodeMotion Voice Machine & Cisco DevNet ChatBot
• Architecture
• Introduction to Tropo & Cisco Spark API
• Typical Bot Journey
• from Express to a bot framework
• what to consider
• T
• Ressources to go further
Agenda

3. +39 051 042 1150
!create an account on
http://tropo.com to go
hands-on live!

4. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
CodeMotion Milan 2016 IVR
Interactive Voice Responder
• Call +39 051 042 1150 and listen…
• Dial 1 to receive more details by SMS, 2 for next, 3 for previous
• Check you session details on your mobile phone
• Text your email to the caller (+1 414 999 0205) /! you’re texting US !!!
• Launch CiscoSpark, and meet the bot…

5. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
dials #1
{CodeMotion} Milan 2016 - Tropo IVR -
+39 051 042 1150
« Welcome »
details via SMS
ack
texts email address
/now
current events
calls
texts
« sparks »
IVR
JS script
Events
BotCisco Spark
POST
membership
reachs Support room
SMSBridge
JS library
/email
texted
Log2Spark
JS library
/new
logs
POST
message
« ChatOps »
Room
« Support »
Room

6. Voice Machine Responder
with Tropo

7. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
What is Tropo ?
Cloud APIs enabling developers to quickly
and easily embed communication capabilities
into their applications and business processes.

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+
• Ask
• Call
• Conference
• Hangup
• Record
• Reject
• Say
• Transfer
Tropo in a nutshell

9. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
say("hello world");

10. Play an Audio File
say(“http://www.phono.com/audio/tropor
ocks.mp3");

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Outbound Voice Call
call("+14155550100");
say("Tag, you’re it!");

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Asking
a
Send a Text Message
call("+14155550100",
{network:"SMS"}
);
say("Tag, you’re it!");

13. Asking a Question
var result = ask("What's your favorite color?
Choose from red, blue or green.", {
choices:"red, blue, green"
});
say("You said " + result.value);
log("They said " + result.value);

14. Voicemail Application
record("Leave your message. Press pound when finished.", {
beep:true,
timeout:10,
silenceTimeout:7,
maxTime:60,
terminator:'#',
recordFormat:"audio/mp3",
recordURI:"ftp://example.com/1.mp3",
recordUser:"tropocloud", recordPassword:"password"
}
);

15. Record an Entire Call
startCallRecording("http://example.com/recording.js");
ask("What's your favorite color? Red, blue or green.", {
choices:"red, blue, green"
});
stopCallRecording();

16. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
• Local Numbers
• Toll Free
• 42+ countries
• SIP Addresses
Numbers
• Inbound
• Outbound
• Trunking
included
Voice
• Inbound
• Outbound
• Two-way
Texting

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• Transfer
• Conference
• Headers
Call Control
• Speech
Recognition
• Text to Speech
• Audio playback
• Recording
Rich Media
• Redundant
data centers
• Auto-scaling
• Usage-based
Cloud

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Account Types
• Free for testing
• Low-volume
• Restricted use
• No production
usage
Developer
• Pre-paid
• Credit Card
• Self-service
signup
• Shared Cloud
• one minute billing
increments
Production
• Post-paid
invoices
• Contract
• SLA
• Account
Manager
• Shorter billing
increments
• Training
Enterprise

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24x7 support
All features
Monitored, Managed Cloud
Developer Production Enterprise

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Globally available
Global Outgoing Calls & Messages
Numbers in 42 countries
80 speech languages

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How to setup a custom IVR
• The IVR is composed of :
• a local phone number
• a custom script executed by the Tropo Scripting platform
dials #1
+39 051 042 1150
« Welcome »
details via SMS
calls
IVR
script

22. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Hands-on: let’s setup the DevNet Quiz IVR
• Create a new Tropo application
on http://tropo.com
• Point to the IVR script:
http://bit.ly/MILAN2016-1
• Save the application
22

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Hands-on: setup the DevNet Quiz IVR
• Add a phone number
• note : pick a Text-enabled phone number as we’ll leverage SMS later
• Call your IVR
23

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IVR highlights
• Fork a new Tropo session to send a SMS
24

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To go further…
• Personalize your IVR
• Modify the invites, play audio files
• Pick international voices
• Use SSML to enhance your User Experience
• Understand how the Tropo Scripting platform manages your files
• For development, host your scripts on an external URL for changes to reflect
instanlty
• As Tropo will fetch your script everytime it is invoked
• Host on Github gist, edit your favorite IDE
• https://www.tropo.com/2016/06/gists-can-help-tropo-scripting-development/
• When going live, host your scripts on Tropo Production File Servers
25

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Join the Cisco DevNet code labs
https://github.com/CiscoDevNet/codemotion-milan-2016

27. Cisco Spark ChatOps

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What are ChatOps ?
28
“Follow your
Tropo application
real-time activity
in Cisco Spark”

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How to setup Cisco Spark ChatOps
To stream logs into CiscoSpark
and get instant view about Tropo
activity:
1. Create a ChatOps room
2. Add an Incoming Webhook
3. Post messages from Tropo
Quiz
script
Spark
Log2Spark
library
/new
logs
POST
message
« ChatOps »
Room
1
2
3

30. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Spark
Secure & Open
Complete & Simple
Spark for Developers
User Integrations, APIs/SDKs, etc.
Spark Hybrid Services
Cloud + Prem
Partner Services
Interconnect
Message Meeting Call
1:1 and team messaging in virtual rooms A Cloud-based phone systemAudio, video, and web meetings

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What is so great about REST?
same concept, many Cisco APIs
Easy to Build
Web apps
Mobile apps
M2M, Bots…
REST API
31

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‘Your App’
now with
Cisco Collab!
Spark APIs
Extend Cisco Collaboration Cloud
GET
POST
DELETE
PUT
/Rooms
/Memberships
/Messages
/Webhooks
/People
32
/Teams
https://developer.ciscospark.com/

33. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Spark API v1 (July 2016)
/People /Rooms /Membership /Messages /Teams /Webhooks
List People List Rooms List Memberships List Messages List Teams List Webhooks
Create a Room Create a Membership Create a Message Create a Team Create a Webhook
Get Person Details Get Room details Get Membership details Get Message details Get Team details Get Webhook details
Update a Room Update a Membership Update a Team Update a Webhook
Delete a Room Delete a Membership Delete a Message Delete a Team Delete a Webhook
GET
POST
DELETE
PUT
DELETE DELETE DELETE
PUT PUT
POST POST POST
GET GET GET
GET GET
GET
GET GETGET
33
DELETE
PUT
POST
GET
GET

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• Create a new Cisco Spark room from the CiscoSpark Developer Portal
34
https://developer.ciscospark.com/endpoint-rooms-post.html

35. DevNet Events Bot
Check upcoming events

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How to connect the ‘DevNet Quiz’ Bot
/now
event details« sparks »
DevNet
Events BotCisco Spark
reaches the Support room « Support »
Room

37. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Join the Cisco DevNet code labs
https://github.com/CiscoDevNet/codemotion-milan-2016

38. Further considerations

39. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
• from the CodeMotion Conference page
• to a json payload provided by Andrea Ferlito
• created a REST API out of a Sails.js template
https://github.com/ObjectIsAdvantag/CodeMotionMilan2016
 Free your data, you cannot anticipate how much value is laying there,
unexploited.
 You may not have idea, but be faithful: the community will have a lot !!!
the CodeMotion IVR: a bit of history
39

40. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 40
Typical bot journey
• Built a few bot samples in NodeJS, starting with Express simple code
https://github.com/CiscoDevNet/node-sparkbot/blob/master/tests/express-spark-
webhook.js
• THEN start a library to abstract:
• Express boilerplate,
• Notifications listener,
• Account detection (human/bot),
• Commands interpreter,
• Bot Mentions triming
• Fallbacks
https://github.com/CiscoDevNet/node-sparkbot
 sounds familiar ?

41. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 41
Bot Frameworks survey

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Typical bot journey
• Built a few bot samples, from Express simple code
• https://github.com/CiscoDevNet/node-sparkbot/blob/master/tests/express-
spark-webhook.js
• Created a bot framework to simplify repetitive tasks
• Express boilerplate, notifications listener, command interpreter, token
detection, bot mentions triming, fallbacks
• https://github.com/CiscoDevNet/node-sparkbot
>> always more opiniated, time for choices:
• Automation but not loose of control (no magic behind the scene)
• Metadata: about, healthcheck endpoint

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Bot Metadata
About

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Bot Metadata
HealthCheck

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Typical bot journey
• Enrich the User Experience
• NLP, Conversations, Contexts storage
• 3rd party services or DIY approach
• BotKit does a pretty good job about conversations & context
• Other concerns
• What is this Bot code of conduct ? Are my permissions safe ? What is the usage of my
permissions (live info) ?
• OAUTH scopes too large, how to restrict ?
• All Web API classics apply: scalability, robustness, analytics, security
Next steps…

46. Let’s wrap it up

47. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
dials #1
{CodeMotion} Milan 2016 - Tropo IVR -
+39 051 042 1150
« Welcome »
details via SMS
ack
texts email address
/now
current events
calls
texts
« sparks »
IVR
JS script
Events
BotCisco Spark
POST
membership
reachs Support room
SMSBridge
JS library
/email
texted
Log2Spark
JS library
/new
logs
POST
message
« ChatOps »
Room
« Support »
Room

48. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 48
Key API Features and Use-Cases
• /rooms/people  automate room
creation and population
• /messages  app-driven
notifications and reports
• /teams  self-service rooms
• /webhooks  interactive assistants
(chat bots)
• TTS/Speech Recognition  voice
driven interactive customer service
• SMS  automated outbound
notifications, inbound SMS apps
• Recording/Transcription  voice
messaging and voice notes/records
• Telephony/Conferencing 
notifications and team voice comms

49. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 49
« Sparkers » community at Cisco DevNet
https://developer.cisco.com/site/spark/
https://learninglabs.cisco.com/tracks/collab-cloud
https://github.com/CiscoDevNet/awesome-ciscospark

50. Developer Portal
• Dev Centers
• Support Centers
400,000 Members
Learning labs
Springboards & Sandbox
Hackathons, CodeCamps
DevNet Express
Standards & Open Source
DevNet Zone at Cisco Lives
DevNet Kids, IEEE
Women in
Engineering
API Documentation
Projet Showcases
Forums, Community blogs

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Cisco's presence at CodeMotion 2016
Nov 25th
• 10:00: it's all about Developers, discover Cisco DevNet
• 11:30: from IoT to Human interactions (Drone Demo)
• 14:10: build advanced Voice Assistants and Chat Bots
• codelabs: build Chat Bots, create your own IVR (Voice Machine)
http://bit.ly/labs2511
Nov 26th
• 11:30: Embed Video and Messaging without being an expert
call +39-051-042-1150
to hear upcoming sessions

52. Thank you
@CiscoSparkDev
@CiscoDevNet
@SteveSfartz