6. ISSUES
People see things differently
People interpret things independently
People appreciate things based on how they feel
about it
People pass judgment over a product faster than
we can imagine
7. Perception Management
– Is the art of getting people see you exactly how
you want to be seen; controlling and influencing
how valuable people see you.
13. Every visible part of the
product that the customer
makes contact with before
seeing the actual product
All the delivery processes
that are involved in
moving the product from
the shelf to the consumer
Packaging
14. EVIDENCE OF A GOOD PACKAGING
It’s
communicating
It’s
impressive
It’s
enticing