Good tips on how to listen and ways to be there for the people that need you!

1. Listening Can Do Wonders
Chahna Tailor

2. Listening
Listening is the most important communication skill.
We probably spend more time using our listening
skills than any other kind of skill. Like other skills,
listening takes practice. Real listening is an active
process. Listening requires attention.

3. Process of Listening
Receiving
Understanding
Remembering
Evaluating
Responding
1.
2.
3.
4.
5.

4. Receiving1.
A physical response caused by sound waves
stimulating the sensory receptors

5. 2. Understanding
Learn what the speaker means through “the
thoughts and emotional tone”

6. 3. Remembering
Addings the messages to the mind’s storage bank

7. 4. Evaluating
Judging the message in some way

8. 5. Responding
Complete the process through verbal and/or
nonverbal feedback to show the speaker that the
message has been received. The only overt means
by which the sender may determine the degree of
success in transmitting the message

9. Techniques of Listening Skills
Focus on key-points
Being aware of both verbal and non-verbal
messages
Listen with an open mind
Avoid false attention and pretending to listen
Wait for the speaker to pause to ask clarifying
question
Be attentive, but relaxed

10. Listening Pitfalls
Appearance and delivery
Separating ideas from
facts
Interrupting
Pretending
Distraction
Sarcasm

11. Be a Whole Body Listener
Ear Hearing
Shoulder
Facing
Eyes Looking
Hand Still
Feet Calm
Mouth Quiet

12. Rules of Good Listening
Stop talking
Stop thinking
Remove distractions
Do not let your mind
wander
Do not prejudge
Be patient

13. Thank you!