Presentation to the IAP2 network in Auckland, New Zealand, about the use of Bang the Table's online stakeholder engagement software, EngagementHQ, to engage the broader Auckland community in a conversation about transport planning

1. Bang The Table and the
New Network for West
Auckland

2. 2
• A complete make over of the bus network
• New routes, new frequencies, new timetables
What is the New Network

3. 3
Discussion forum
• Make it easier for people to provide feedback
• Voting buttons do the coding for us
• Educate people about other submitters opinions
Map a comment
• Easier than describing location
Why did AT use BTT?

4. 4
• Promoted use as a trial
• Developed targets to measure success of trial
Internal approval

5. 5
• Used AT web team
• BTT provided introduction and on-going support
Site Setup

6. 6
The New Network Site

7. 7

8. 8

9. 9

10. 10

11. 11

12. 12
• Educated and engaged - 936 views, 89 contributors,
107 comments
Benefits – discussion forum

13. 13
• Respond to questions, criticism, misinformation
• Easier to feedback or add extra feedback
• Add questions during engagement period
Benefits – discussion forum

14. 14
• Multiple visits from registered people
Benefits – general

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• Easily accessible statistics
Benefits – general

16. 16
• Easily accessible statistics
Benefits – general

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• More interactive and dynamic
• Liked ability to post additional information on forum
New Network team - feedback

18. 18
• All feedback tools are in one place
• Submitters don’t need a Facebook profile
• Layout easier – especially with multiple questions
• Don’t need a new FB page for each engagement
• Results are exported to excel in user friendly format
Why not just use Facebook?

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• A few things, no fundamental issues
• BTT working on some suggestions already
• Positive that BTT listen
Areas for improvement

20. 20
• BTT site needs constant monitoring during
engagement period
• Aim for responses in three working days
• Have processes for SME to provide timely responses
Final Tip