Pega systems vs siebel CRM capabilities - A first look

1. EAGLE CREEK SOFTWARE SERVICES 04/15/2016
Prepared by: Anjan Sarma
DOCUMENT TITLE: Comparison of PEGA systems CRM Vs traditional CRM (Siebel and Salesforce)
PEGA system (key points):
a. Easy and fast to create application and very fast to modify application with changing requirement.
b. Intuitive designer studio tools to capture business objectives.
c. Automatic generation of application code - no need for programming.
d. Industry-specific solution frameworks such as those for banking BPM and Insurance to accelerate development and deployment.
e. Provides work flow control. Standards-based user interfaces.
f. Enterprise-level scalability - Reduces operational and maintenance costs.
g. Provides performance measurement - (EPM matrices).
h. Helps in decision making - notice where delays may occur, at which stage a transaction is stuck.
i. Has add-on CRM functionality to Sales, Marketing and Services.
Here below is a table with comparative descriptions of different system attributes of PEGA system Vs Siebel
and Salesforce:
System Attributes PEGA Siebel Salesforce
Product focus
areas
Primarily BPM and Case management.
CRM add-on modules
CRM CRM
Modules
Case management, Field service,
Marketing, Sales
Opportunities, Quotes and Order
Management, Sales, Field service,
Service request etc.
Opportunity, Quotes, Orders, sales,
Service etc.
Hosting space On-premises , Cloud On-premises Cloud Only

2. EAGLE CREEK SOFTWARE SERVICES 04/15/2016
Prepared by: Anjan Sarma
Programming
knowledge
Not required Required Required
Programming
language
Java, JSP (Required only for advance
configuration)
eScript, VBScript, Oracle, SQL APEX, SOQL
Level of efforts of
configuration
Low to Medium Medium to High Medium
Application
development
cycle time
Fast Slow Medium
Speed of
deployment
Fast Medium to Slow Medium
Learning curve for
new entrant
Fast Slow Fast
Application
deployment
wizard
Included Included Included
Server
architecture
3 Tier – DB, Application Server, User
client
Multi-tier – DB, App server, UI
layer, web server, proxies and web
templates.
Object Layer, DB Layer - (Hidden
inside cloud)
Portability
between On-
premises and
Cloud
Portable easily NA NA
Database
knowledge
Not required SQL needed NA
Application
deployment time
Fast Slow and long process Fast

3. EAGLE CREEK SOFTWARE SERVICES 04/15/2016
Prepared by: Anjan Sarma
Application
configuration tool
Designer Studio Siebel Tools Force.com IDE
Configurable
items
Process flows, Database elements,
Integration module.
Tables, BCs, applets, view, screens,
web templates, workflows , Task
UIs, Assignment Manager etc.
Views, screens, DB fields, Triggers,
Workflows etc.
Data Integration
with outside
world
Configurable integration module
Via web-services, HTTPs,
Integration Objects.
Views, screens, DB fields, Triggers,
Workflows etc.
SDLC Model (best
fit)
Agile model Water-fall, Iterative Iterative, Agile