This document summarizes research by Daniel Goleman on emotional intelligence and leadership. It finds that emotional intelligence is twice as important as technical skills and IQ for job performance at all levels. Emotional intelligence involves five skills: self-awareness, self-regulation, motivation, empathy, and social skill. Goleman provides examples of how leaders high in each of these skills manage themselves and their relationships effectively. The document concludes that while IQ and technical skills are important, emotional intelligence is the sine qua non, or essential condition, for leadership.

1. HBR’S
10
MUST
READS
What Makes a Leader
Leadership
On
By
Daniel Coleman

2. Emotional Intelligence
is the
sine qua non*
of leadership
*sine qua non
noun
an essential condition; a thing that is absolutely necessary.

3. Research Work
Technical
Skills
Cognitive
Abilities
Emotional
Intelligence
C A PA B I L I T I E S / C O M P E T E N C I E S
In his research, when Daniel Goleman calculated the ratio of technical skills, IQ and emotional intelligence as ingredients of
excellent performance, emotional intelligence proved to be TWICE as important as the others for jobs at all levels.

4. Five Skills of EI
It isn’t IQ or technical skills, says Daniel Goleman. Its
emotional intelligence: a group of five skills that enable
the best leaders to maximize their own and their followers
performance.
We are each born with certain levels of EI skills. But we
can strengthen these abilities through persistence,
practice and feedback from colleagues or coaches
Self-regulation
Self-awareness
Social Skill
Motivation
Empathy

5. EI’s Components
Knowing one’s emotions, strengths,
weaknesses, drives, values and goals – and
their impact on others
Self-regulation
Self-awareness
Social Skill
Motivation
Empathy
Self Awareness
Hallmarks
• Self-confidence
• Realistic self-assessment
• Self-deprecating sense of humour
• Thirst for constructive criticism
Example
A manager knows tight deadlines bring out the worst in
him. So he plans his time to get work done well in
advance

6. EI’s Components
Controlling or redirecting disruptive emotions
and impulses
Self-regulation
Self-awareness
Social Skill
Motivation
Empathy
Self regulation
Hallmarks
• Trustworthiness
• Integrity
• Comfort with ambiguity and change
Example
When a team botches a presentation, its leader resists the
urge to scream. Instead, she considers possible reasons
for the failure, explains the consequences to her team,
and explores with them.

7. EI’s Components
Being driven to achieve for the sake of
achievement
Self-regulation
Self-awareness
Social Skill
Motivation
Empathy
Motivation
Hallmarks
• A passion for the work itself and for new challenges
• Unflagging energy to improve
• Optimism in the face of failure
Example
A portfolio manager at an investment company sees his
fund tumble for three consecutive quarters. Major clients
defect. Instead of blaming external circumstances, she
decides to learn from the experience – and engineers a
turnaround

8. EI’s Components
Considering others’ feelings, especially when
making decisions
Self-regulation
Self-awareness
Social Skill
Motivation
Empathy
Empathy
Hallmarks
• Expertise in attracting and retaining talent
• Ability to develop others
• Sensitivity to cross-cultural differences
Example
An American consultant and her team pitch a project to a
potential client in Japan. Her team interprets the client’s
silence as disapproval, and prepares to leave. The
consultant reads the client’s body language and senses
interest. She continues the meeting, and her team gets
the job

9. EI’s Components
Managing relationships to move people in
desired directions
Self-regulation
Self-awareness
Social Skill
Motivation
Empathy
Social Skill
Hallmarks
• Effectiveness in leading change
• Persuasiveness
• Extensive networking
• Expertise in building and leading teams
Example
A manager wants his company to adopt a better internet
strategy. He finds kindred spirits and assembles a de
facto team to create a prototype website. He persuades
allies in other divisions to fund the company’s participation
in a relevant convention. His company forms an Internet
division – and puts him in charge of it.

10. It is fortunate, then, that emotional intelligence can be
learned. The process is not easy. It takes time and,
most of all, commitment. But the benefits that come
from having a well-developed emotional intelligence,
both for the individual and for the organization, make
it worth the effort
-- Daniel Goleman

11. Thank you