Join Chas Fields, strategic HCM advisor, and Brad Nycz, customer success manager, for a conversation on change management. During the session, Chas and Brad will walk through change management best practices and discuss why change isn’t so hard when you have a solid plan in place.

1. How to Create
Champions of
Change
Chas Fields
HCM Strategy Consultant
Brad Nycz
Customer Success Manager

2. Charles "Chas" Fields, MSHRM and HCM Expert
Strategic Advisor
Areas of Expertise
• Training and Development
• Change Management
• Strategy / Consulting
• Employee Engagement
• Project Delivery
Industry Background
• SaaS
• Manufacturing
• Healthcare
• Retail & Hospitality
• S&D
Experience
• Leader in driving change
management initiatives and process
efficiencies while leveraging HCM
software
• Led Kronos full suite implementations
for our complex mid-market and
enterprise clients
• Former Project Manager of large
scale, multi-state construction
projects
• Master's in Human Resources
Management with Training and
Development focus
Fun Facts
• Avid Golfer
• Lover of the
outdoors
• Servant Leader &
Volunteer
• Mentor
• Hoosier gone
Texan
@ChasFields
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3. Brad Nycz, SPHR (Nitch)
Customer Success Manager-Signature
Bradley.Nycz@Kronos.com
https://www.linkedin.com/in/brad-nycz-083b221
Background:
• 3x Former customer as Executive Sponsor
• Implemented Workforce Ready for over 2500+
employees.
• 15+ years experience as an Executive in
Human Resources
Personal:
Live in Green Bay, WI with my wife, 2 boys, and
thousands of crazy Packer fans.
KRONOS Confidential

4. How to Create
Champions of
Change
Chas Fields
HCM Strategy Consultant
Brad Nycz
Customer Success Manager

5. Key Objectives: What You’ll Learn
Choosing change and planning for it1
2
3
Creating champions of change
Connect with the change management experts

6. Creating a Culture of Change
AGENDA
Decision for
Change
Plan for
Change
Rollout for
Change
Measuring Success
for Change

7. Change is Inevitable
Typical Change Initiatives
• Organizational Structure
• Roles, responsibilities,
departments, acquisitions,
etc.
• People
• Training, acceptance,
individual change
• Knowledge
• Product, training,
development
• Technology
• Infrastructure, automations,
tools

8. Case Study – General
Motors
• Competitive Threat
• Faced Bankruptcy in
2009
• Forces of Change
− External
− Internal
• Profitability Increase
Source: Organizational Change: Case Study of GM1

9. “When you know your WHY,
you’ll know your WAY.”
– Michael Hyatt
❖ Purpose for change
❖ “Selling” the decision
❖ Map out the route
Decision for Change

10. Purpose for change
• What’s your why?
• Preparation
• Contingency Plans
• RACI chart defined
• Clear Picture of Success

11. Time to Invest
11
“Initiatives with
excellent change
management are 6
times more likely to
meet objectives than
those with poor
change
management.1”
source: www.prosci.com

12. Selling the Decision
• “Selling” the decision
• Informal Discussions
• Identify Change Agents –
Positive and Negative
• Time to Campaign
• Who has your back?
• Be Visible
• Town Halls

13. © KRONOS INCORPORATED │ November 14, 2019 │
Map out the Route
• Ownership – It can’t be just be
one person
• Timing/Impact
• Managing Workload
• Transition to Prepare and Plan
PROCESS/METHODOLOGY
FOR CHANGE

14. “Today, change management is a major
priority and objective for many
corporations. Partner with thought leaders
who you TRUST to help develop the
vision, strategy, and detailed plan.”
– Gerald Smith, AON Hewitt
❖ Selecting your team
❖ MEI
❖ Preparing for change
Plan for Change

15. Selecting Your Team
15
• Identify Key Influencers:
− Get to know your people.
• What drives them?
• How are they motivated?
− Who are my top performers and leaders?
− Stakeholder Involvement
− Manager Effectiveness

16. Manager Effectiveness
16

17. Preparing for Change
17
• Things to Consider:
− Timeline to Implement
• Give yourself enough time.
− Workload
• How will this effect your team’s workload?
− Schedules and Adjustment
• Who will be impacted?
• Amount of work may need redistributed.

18. Preparing for Change cont’d.
18
• Things to Consider:
− Timing
• When is a good time?
• Converse and ask for feedback.
• Acceptance, Q&A, Forums
• Training
• Communication Plan (internal)
• Phased Rollout?

19. “Whosever desires constant
success MUST change his
conduct with the times.”
- Niccolo Machiavelli
❖ Communication breakdown
❖ Training
❖ Flipping the switch
Rollout for Change

20. Communication Breakdown
20
• Communication Plan:
− GENERATE EXCITEMENT
• How will this message be delivered?
− Executive Buy-In, Invested Groups
• How often do we communicate?
− What mediums will be used?
• Crafty, precise, and actionable messaging.

21. © KRONOS INCORPORATED │ November 14, 2019 │
Training Plan
Preparation
• Provide hands-on training
− “We’ve talked about it, now we do
it”
• Create a GREAT experience
• Provide ample resources to ask
questions
• Knowledge Testing
• Feedback sessions
− Surveys, forums, etc.
21

22. “Don’t be afraid to give up the
GOOD to go for GREAT.”
– John D. Rockefeller
Measuring Success
for Change
❖ Go “live”
❖ Goals
❖ Others

23. Measuring Success
23
“Go Live Day”
Goals: Set them at the beginning
• Organizational Performance
- ROI
• Individual Performance
- Usage
• Change Management Performance
- Communication effectiveness

24. Measuring Success cont.d
24
Others
• Issues arise?
• Measure early and often
• Feedback
• Timing
• Agility

25. Creating a Culture of Change
AGENDA
Decision for
Change
Plan for
Change
Rollout for
Change
Measuring Success
for Change

26. Let’s Connect!
26
@Brad-Nycz
Bradley.Nycz@Kronos.com
Charles.Fields@Kronos.com
@ChasFields
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27. Questions?